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Harvey Norman Furniture Physical Store Questions & Answers
15 questions from our users
nitika a.asked
My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?
5 answers
You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution
Will I get my deposit back? Or they are entitled to deduct 20%
The logical thing to do would be to contact the store asking here wont give you the answer
Mary Hasked
I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.
Noor A.asked
last 6 months, I bought bathroom vanity from Harvey Norman Liverpool.
Sale person told me this vanity is in warranty for one year.
and then I peace of mind and bought vanity with tap around 700 $
unfortunately but have some defect on material and after using all chick board pop it out,
Then when I claim warranty, to fix that issue, Harvey Norman guys said its water damage. It's not come out in the warranty. but on buy time Harvey Norman sale person said its come on waterproof warranty.
because vanity used in bathroom and water used on the bathroom. that's why I satisfied and bought, now they totally disagree.
Now sale person said you bought this vanity from FROME COMPANY, not for Harvey Norman, go and asked them not for us because the product belongs to FROME COMPANY, not for us.
but I gave money to Harvey Norman counter and I have the receipt. then what should i do???
2 answers
Harvey Norman advised you to ask the FROME COMPANY ( whoever they are) so ask them
I assume you mean ‘chip board’.
Extract from ACCC website.
“The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer”.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repair-replacement-or-refund
Show HN this and if they still refuse then contact ACCC for correct guidance.
Also record the times, dates and employees names who you spoke to and their advice for subsequent legal action.
Jewelsasked
My partner purchased a bedroom suite (tallboy/sidetables etc) two years ago and it still smells awful. He thought the smell would go away but it hasnt. His clothes smell. The room even smells if the balcony door needs to be closed due to bad weather or we go away. we’ve tried everything from scented liners, furniture wax, airing them outside for a week. Nothing has worked. Has anyone else experienced this?
No answers
jakasked
Bought dining table from Harvey Norman ALICE Springs less than 2 weeks ago. There was a tiny bit of polish gone from one of those corners. mishandling during transport. I didn’t bother that at all. Now table started to crack.little bit. Can you return this table to HN?
No answers
Vivasked
Hi, how can i get a copy of the manual for my electric recliner? Need to find out how to lower it when the power has gone off...it is a coral bay kalama lou...works beautifully when the electricity is on.(grin) very hard to get out of during storms etc. barcode+115349; still have the tag from when i purchased it. Not sure which numbers on it will help you.
1 answer
Sounds like you should be contacting HN directly.
Also you have a serious problem with your keyboard.
Sue Rasked
My husband and I have purchased a Synargy Reclining 3 seater Lounge suite. (The middle section folds down nto convert to a two seater, and has a power board installed. The power board has two normal power outlets and two USB ports. Neither of the USB ports are working. Also the control that makes the reclining function work, has to be double pushed to function. This didn't happen when first installed. Can this part be replaced without having to return the complete recliner couch to the local store? (There is a 2 year warranty on the electrical componants.
No answers
A O’ Brienasked
Hi, we bought a brown corner sofa aprox 8 years ago and it’s flaking even on parts of the sofa that no one even sits on. What is causing this please?
2 answers
Hi, given the sofa is eight years old I would expect some flaking if its faux leather. The sun will also cause it to flake.
I’d say it’s not genuine leather, just bonded leather
Becasked
I bought a glass and chrome dining setting from Harvey Norman now the top glass panel has actually come unfixed from it's fixing have emailed pictures made calls to the store in question and still have heard nothing back after months besides going into the store and talking to someone in person as it is a fair way from my residence what other options do I have?
1 answer
Call them & give them one more chance if you hear nothing go to the consumers traders & tennants tribunal ( thru fair trading) & lodge a case with them. I had the same problem with Harvey norman, They wouldn't return phone calls, wasn't interested in fixing faulty goods & the store just kept coming up with the most ridiculous excuses & basically wasn't interested. As soon as the consumers & traders tribunal contacted them I had 5 calls from Harvey Norman within in 2 days & they were made replace the faulty item.
Ljstewasked
What would Harvey Norman cairns store charge to have a lounge suite delivered to Clifton Brach?
2 answers
You would have to get in contact with the store to see where they deliver and if they have in stock and how long before you get it, I don't work for Harvey Norman but was enquiring myself when I was in a store to buy a lounge suite, and was surprised at the time I had to wait for that lounge suite was 6-8 weeks, each one could be different and you could ask them if allowed if you could find your own freight if you preferred, hope this helps, have great day
don't deal with them! 3 months to get one delivered in a suburb in a regional country town! Then damaged!
Shaasked
I am purchased a leather 2 seater recliner from Harvey Norman and they tell me I have to assemble it myself is this true
2 answers
I don't work for Harvey Norman so can't really answer your question. It is not unusual, however, for some items to be "flat packed" ... Ikea is a good example ... irrespective of the retailer. This should have been mentioned to you prior to purchase. If not, I would suggest you speak to the manager of the store. Hope this helps
Depending on the style of lounge, it is usual for the legs to be put on after delivery by the customer. If its a reclining type lounge, usually the customer just had to click it together. Its really not hard. If the lounge were to be delivered with the legs on, it could get damaged in the delivery truck. I have shopped for a lot of furniture, and found Harvey Norman to be one of the best stores to get furniture from. Just imagine if you were shopping at Ikea. Everything needs assembly there.
Rary009asked
We have ordered a lounge (Delle leather) and paid a deposit but told it can take 10 weeks. Now 7 weeks later the lounge is advertised for $400 less (even though at the time we were told they could not budge on the price). Given we haven't taken delivery are we able to pay the sale price?
1 answer
I don't work for Harvey Norman so cannot really answer your question with any certainty. However, my past experience is to speak to the store manager, if you cannot get help from any sales staff.
Rogasked
Who is the Manager of the Marion store in South Australia. I am not impressed with the customer service response to my concerns. Roger
1 answer
Harvey N.Harvey Norman
Hi Roger, thanks for your feedback and apologies for your experience. Please visit the below link, leaving your contact number and email, and select the Marion store -- filling in this form will put you in contact with management at the Marion store.
Best regards, Art - HN Customer Service
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