VicSuper Questions & Answers

Hi Wendy,

Thanks for reaching out. You have the choice to select an investment option that matches your risk appetite. If you joined VicSuper without making a choice regarding your investment option, you’ll be invested in our default option - Growth, which has a medium to high risk level.

You can change your investment option at any time based on your risk appetite. You can assess your risk level via Beeline, our online financial coach, or you can speak to a member of our team by calling 1300 366 216.

Access Beeline (if you’re a VicSuper member):
https://www.vicsuper.com.au/forms-and-resources/beeline

More information about your risk appetite:
https://vicsuper.com.au/investments/investment-basics/your-risk-profile

From the team at VicSuper

Hi Noel
Apologies for the delay in our response. We do provide life and TPD insurance through super but we encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we'll arrange for a team member to give you a call. Regards VicSuper

Hi Gavin
We encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we’ll arrange for a team member to give you a call. Regards VicSuper

Hi there
Thanks for reaching out. You can call our team on 1300 366 216 or alternatively, please send through your contact details via private message and we’ll get someone from our team to get in touch with you. Regards VicSuper

Hi Pumi

Thanks so much for your question. We are a profit to member fund open to everyone across Australia, so you can definitely join VicSuper even though you work in Queensland. We work to deliver real value for all our members and we're one of only seven super funds in Australia to be rated 5-Stars by Canstar for Outstanding Value.

Joining VicSuper can be done online and only takes a few minutes. You can rollover your other super funds as part of the joining process.

We encourage you to contact our team on 1300 366 216 to discuss your situation. You can also private message your contact details and we’ll arrange for a team member to give you a call. Regards VicSuper

Hi Jas

Thanks for getting in touch.

We are a profit-to-member fund open to all industries. We work to deliver real value for all our members and we're one of only seven super funds in Australia to be rated 5-Stars by Canstar for Outstanding Value.

Joining VicSuper can be done on our website and only takes a few minutes. You can rollover your other super funds as part of the joining process.

We encourage you to contact our team on 1300 366 216 to discuss your situation. You can also private message your contact details and we’ll arrange for a team member to give you a call.

Regards
VicSuper

Hi Louise - A withdrawal takes 7-10 business days to process. However I'm not sure if that's what you mean by review. Feel free to provide more information via direct message or by contacting our team on 1300 366 216. Regards, VicSuper

Hi Yve,

Thanks for getting in touch. We don’t have a managed fund product outside the VicSuper Fund that you could invest in. You could rollover a portion of funds into a VicSuper account, but this isn’t a managed fund option.

You could always speak to one of our team on 1300 366 216 to discuss your options or DM your details and I can arrange for someone to contact you.

Regards, VicSuper.

Hi Rob

There are a few ways you can make a personal contribution. You can do so via BPAY, your personal BPAY code is available via your online account. https://portal.vicsuper.com.au/

Once you login, select 'build my super' and then 'add to my super'. Once you select the contribution type - a BPAY code will appear. There's also the option of speaking to our team on 1300 366 216 to get your BPAY code.

You can also make a contribution via cheque, you'll need to submit that with the the form below at any one of our offices. Don't hesitate to private message via this website if you have any further questions or want to share your personal details so that someone from the team can contact you directly.

Regards
The VicSuper Team
https://www.vicsuper.com.au/~/media/files/pdfs-and-downloads/member-forms/v301-make-a-personal-contribution-directly-to-vicsuper.pdf

Hi Mr Reeves,

We appreciate your feedback and question. One of our senior Financial Planners, Luke, is ready to take your call and discuss your question in more detail. You can reach Luke on (03) 9667 9720, or alternatively you can email Luke - [email protected].

We apologise for the delay in our initial response as well.

Regards
VicSuper

Hi Will,

Contributions made to superannuation are generally preserved until you reach your preservation age and permanently retire. Your preservation age depends on when you were born. It is at least 55, and if you are born after 1/7/1964, it will be at age 55.

If you are under preservation age, there are limited circumstances where these funds can be accessed early. You may apply for early release of all or part of your benefit if:

You meet the criteria for early release on the grounds of severe financial hardship

To access your super under this criteria, legislation requires you to have been in receipt of Commonwealth income support payments. If you have reached your preservation age, you must have been in receipt of payments for at least 26 consecutive weeks. Access limits apply and you must obtain a Centrelink Q230 or Q251 letter confirming you are in receipt of benefits.

You apply to the Department of Human Services (DHS) on compassionate grounds

If you have not been in receipt of long-term Commonwealth income support for the required period, you can apply to DHS for release of benefits under compassionate grounds. Some reasons superannuation could be accessed early are:

• to pay for medical treatment or medical transport for yourself or a dependant where the treatment is not readily accessible through the public health system. The medical treatment must be necessary to treat a life threatening condition, alleviate acute or chronic pain, or alleviate an acute or chronic mental disturbance. Certificates to this effect, from two medical practitioners (one a specialist) are necessary.
• to enable you to make a payment on a loan to prevent foreclosure on, or a mortgagee sale of, your principal place of residence (home).
• to modify your family home and/ or vehicle to meet special needs of a severely disabled member or their severely disabled dependant.
• to pay for palliative care for yourself or a dependant.
• to pay for expenses associated with the death, funeral or burial of a dependant of you.
• to meet other expenses where the release is consistent with any of the above grounds.

Please note the when funds are paid out due to financial hardship or compassionate grounds, and if you are under 55, a tax rate of 22% (including medicare levy) to the payment.

If you have further questions on release of superannuation benefits, please contact the VicSuper Member Centre on 1300 366 216.