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Great service
Service was exceptional thank you Ali you were very friendly and helpful and polite. Only complaint I found it a bit hard sometimes to understand you because of the accent.
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Problems with website
Website needs improvement - - gave all details etc then it just hung up on me. Resulted in my phoning Samantha, who was very helpful - friendly and polite. I'll just phone in future. Samantha 10, Website 0
PS I'm an older person - - Samantha's accent was lovely!!!
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Online subscription
Obviously I needed to read the fine print on the website but I was disappointed that my online subscription was automatically renewed without any communication. And no chance of a refund .
2 comments
Lisa B.Magshop
HI Rosemary, Just touching base as I have not had any contact from you to help investigate your concerns. My email address is [email protected] should you want to contact me directly. I am s... Read more
orry that you were not happy with your experience and am here to listen to your feedback if you reach out. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Very good customer service
Samantha was very helpful and polite and explained everything well. The only ‘negative’ thing is that I had a bit of difficulty at times with her accent, which could be an issue with older people or those with hearing issues. Thanks Samantha!
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Marisa60South East Queensland, QLD
- 2 reviews
Love the food section and the Crosswords
I look forward receiving the Women's Day every week, for the food section and the crosswords and quizzes. I don't find your personal stories to be too accurate and I often skip them, but read the rest from front to back.
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Great Customer service
My problem was dealt with politeness and efficiency by Samantha. Thank you for helping me promptly. A very positive experience that left me pleased with the results. Samantha is good at her job.
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facebookPerth, WA
Love getting it in the post
Renewed the subscription today. Karen was helpful and informative. She offered other magazines but was happy to renew just one. Polite and friendly Thank you. I don't think I was offered a reward.
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ParadiseSydney, NSW
Lovely customer service
Karen was very friendly and helpful. She changed a subscription address and even offered me a great deal to continue on with my subscription. Thank you very much for making it so easy!
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Great service
Great customer service from this company. I spoke to a lovely lady called Samantha who addressed a simple issue I had and resolved it very quickly and easily.
This company are great to deal with and enjoy the continued magazine deliveries!
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Friendly and professional
Was helped by a lovely lady Karen. She was very friendly and professional and treated me with the utmost respect. Was renewing on my Mums behalf and everything was done smoothly and easily.
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Fantastic
I was very happy with the service provided by Karen.have been reading these mags from a few years. Was Asked about other offers available. Karen Spoke politely and was lovely.
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The reviewer stated that an incentive was offered for this review
JennyGreater Melbourne (Outer), VIC
- 2 reviews
Look forward to my subscriptions every month!
Today i dealt with a lovely lady, Karen J when renewing my Australian Women's Weekly Subscription. I've also begun a subscription of House & Garden today, so looking forward to both!
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Michael D.Melbourne
- 2 reviews
Samantha was brilliant!
My request was simple, and handled with ease by a very pleasant customer service representative in Samantha. It's all about the service, and she was absolutely brilliant. Thank you, Magshop.
1 comment
Lisa B.Magshop
Hi Michael, Thank You for your kind review and feedback. I am glad that Samantha could help you today. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
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Neil HiltonSouth West, WA
- 2 reviews
Great Sevice
Love My Unique Cars magazine and Karen was quick to attend to my call. She was through in offering other magazines and services at discount rates and sorted out my renewal and payment asap.
1 comment
Lisa B.Magshop
Hi Neil, Thank You for your kind review and feedback. I am glad that Karen could help you, Unique Cars is a great magazine and very popular with people who love cars. I hope that you continue to enjoy... Read more
your subscription and have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Elizabeth K.South East Queensland, QLD
- 2 reviews
Exceptional Service
Whenever I have any dealings with Magshop in regards to ordering, reordering, resubscribing etc I have found the service to be exceptional. The service providers are always respectful, and like Karen who helped me recently, they make the process simple and quick with no fuss. It's always a pleasure to deal with them.
1 comment
Lisa B.Magshop
Hi Elizabeth, Thank You for your kind review and feedback. I am glad that Karen could help you, as she always gives her very best. I hope that you continue to enjoy your subscription and have a great day.
Regards,
Lisa Blades ... Read more
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FionaGreater Melbourne (Outer), VIC
Women's Day
Love this magazine been getting since I was 16 would read on the bus to work. Still enjoy the crosswords and the stories.
Share it around after I am finished give to my mum and she then passes on to friends
1 comment
Lisa B.Magshop
Hi Fiona, Thank You for your kind review and feedback. I am glad that we could help you, Woman’s day is a much loved magazine and I am glad the whole family gets to enjoy. I hope that you continue to ... Read more
enjoy your subscription and have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Joanne
- 2 reviews
helpful
Wanted to cancel subscription and Karen was most helpful. She assured me that the subscription would cease in April as I had already paid my quarterly account and I agreed with that
1 comment
Lisa B.Magshop
Hi Joanne, Thank You for your kind review and feedback. I am glad that Karen could help you. If you need any help in the future we are just a call away, have a great day.
Regards,
Lisa Blades ... Read more
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Phillip M.Northeast, VIC
Uniquecars
Very happy with this magazine and Karen was very helpful on the phone. The articles in the magazine are well written and full of information and very factual that reminds me of what I have forgotten
1 comment
Lisa B.Magshop
Hi Phillip, Thank You for your kind review and feedback. I am glad that Karen could help you. I hope that you enjoy your Unique Cars subscription and If you need any help in the future we are just a ... Read more
call away, have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Can’t redeem gift voucher
Unable to use gift voucher on New Zealand site. Have asked for advice - first communication ignored/no response; response to second communication advised won’t ship to NZ and can’t use voucher on NZ site. Asked for refund and have received no response.
1 comment
Lisa B.Magshop
Hi Dave, sorry that you have not had the best experience. Please find my personal email address [email protected], if you can forward me the email you sent I will investigate.
I am confide... Read more
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RobynIllawarra, NSW
Samantha was very helpful.
I rang to check on the number of issues I had remaining on my magazine subscription. Samantha was very helpful and was so friendly and personable. The staff are always lovely every time I have rung.
1 comment
Lisa B.Magshop
Hi Robyn, Thank You for your kind review and feedback. I am glad that Samantha was able to help you. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
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Questions & Answers
HoneyBeeasked
I notice that delivery times can vary. Why is that shouldnt it be the same? Why can it take so long?
2 answers
Lisa B.Magshop
Thank You for your question. Magshop provides a service for many different publishers and the print time table for each magazine can be different. The delivery time frames provided cater for these variations and also the fact Australia Post gives us a 5 business day delivery window for their service. If you have any question or concerns regarding delivery the contact centre agents will be happy to assist. Please note that if your publication is fulfilled by an external publisher as per our terms and conditions you may need to contact them directly once the subscription order has been transferred from Magshop.
Thank You.
twigsasked
Can you help with a problem about a subscription I have with Woodlands Publishers as I have 14 issues left of Australian Cardmaking, Stamping and Papercraft magazine which is now digitized. I have left messages with them regarding a refund
Thank you in advance, Shirley Barber
1 answer
Lisa B.Magshop
Hi Shirley,
As we have been emailing privately I will keep my answer generic so that anyone else impacted by issues with Woodlands Publishers may find benefit in my answer.
Woodlands Publishers is a separate company to Magshop. If we can confirm that a purchase for Woodlands Publishers was made via Magshop, I can assist with tracing that funds and that details were correctly provided to them, I can help customers to identify which part of the process the problem may be occurring in. Failure to receive magazines could be caused by many things e.g. incorrect details being provided. This is why the first step is to find the original order and I provide my direct contact email so I can investigate.
If your purchase was made via Magstore or another website unfortunately I cannot help you as i have no access to the information. Woodlands Publishers have sold their products via a range of relationships and can be held accountable for the level of their service via consumer protection agencies if you continue to have issues in dealing with them directly.
I am sorry I could not help you further and I am sorry that Woodlands Publishers are not responding to your queries.
Regards,
Lisa Blades
Customer Service & Operations Manager
Magshop (a division of Bauer Media Group)
Level 5 | 54-58 Park Street | SYDNEY NSW 2000
e: [email protected]
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Lisa B.Magshop
Hi Rosemary, I am sorry that you have not had an ideal experience with your subscription. The benefits of an automatic renewal is advertised with the subscription price and our website has multiple s... Read more
tatements in the purchase process which outlines that a customer is buying an automatic renewal and what that means. I would need to investigate the offer you selected during your purchase to understand if your experience did not follow the expected process.