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Magshop (page 2 of 64)
Reviewer Photos & Videos
Nat79
- 2 reviews
Thank you Jess!!!
I needed to cancel my subscription. Jess was very clear in her communication with me, she was polite and made it an easy process to make the necessary changes.
Thanks Jess
1 comment
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BecsGreater Melbourne (Outer), VIC
- 2 reviews
Great help
Needed help cancelling my subscription and Samantha was extreme helpful
Really appreciated the ease and polite nature of the call
It’s a very nice surprise to have someone so willing to help and be so kind in the other end of the phone
1 comment
Lisa B.Magshop
Hi Becs, Thank you for your kind review and feedback. I am glad that Samantha was able to help you, she always give her best to our customers. If in the future if you want to re subscribe we are just ... Read more
a call away, have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
GordonSydney Surrounds, NSW
customer service
Changing my postal address and resetting my password was made easer with Jess 's help, Very easy to talk to and polite, I was not waiting to speak to some one for hours, very prompt .
Thank you so much Jess
1 comment
Lisa B.Magshop
Hi Gordon, Thank you for your kind review and feedback. I am glad that Jess was able to help you, she works very hard for our customers. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: [email protected]
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Great customer service
Chelsea, was very helpful, she had a friendly genuine manner and was able to deal with my query promptly. She helped bring awareness to all the current offers without any hard sell.
1 comment
Lisa B.Magshop
Hi Sue, Thank you for your kind review and feedback. I am glad that Chelsea was able to help you, she works very hard for our customers. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Ivan
- 2 reviews
Cancel subscription
Jess was very polite and helpful,explaining about my miss understanding of the direct debit,and i also cancel my subscription for my friends magazine,Jess was lovely and fixed everything up quickly,thanks Jess.
1 comment
Lisa B.Magshop
Hi Ivan, Thank you for your kind review and feedback. I am glad that Jess was able to help you, she gives 110% and always with a smile. If you are looking for gift ideas in the future just give us ... Read more
a call and we are happy to help, have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Wonderful service for magazine subscription renewal
Very polite, helpful, direct - no forcing any other products onto me though she did let me know that there were other items. Jess was lovely and fixed everything up quickly.
1 comment
Lisa B.Magshop
Hi Deb, Thank you for your kind review and feedback. I am glad that we were able to help you with your call, Jess gives 110% and always with a smile. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
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very well handled
Samantha was very polite and helpful. My delivery problem was found and clearly indicated to me. A course of action was taken to re-instate my subscription. Thanks for your help.
1 comment
Lisa B.Magshop
Hi Kristian, Thank you for your kind review and feedback. I am glad that Samantha was able to help you, she always gives her very best to our customers. I hope that you continue to enjoy your subscri... Read more
ption and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Good customer service
Samantha was very helpful in regards to a missing magazine. I was impressed by the great customer service. I look forward to the rest of my magazines. Thank you Samantha
1 comment
Lisa B.Magshop
Hi Maureen, Thank you for your kind review and feedback. I am glad that Samantha was able to help you, I will make sure she gets this feedback. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Fantastic
Jess was very friendly and had great customer service, she fixed my enquiry easily and was a pleasure to speak to. I highly recommend her and Magshop. Thanks for your great service!
1 comment
Lisa B.Magshop
Hi Alaina, Thank you for your kind review and feedback. I am glad that Jess was able to help you, I will make sure she gets this feedback. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
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Thumbs up
Jess was friendly throughout the call. She helped me with my query and explained thoroughly what had happened when a payment went through that I wasn't aware of. Thank you
1 comment
Lisa B.Magshop
Hi Jac, Thank you for your kind review and feedback. I am glad that Jess was able to help you, she always brings her best to her calls. I hope that you continue to enjoy your subscription and have a lovely day.
Regards,
Lisa Blades ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Country StyleNorthern Region, NSW
Renewing a subscription
Chelsea thank you for being so helpful renewing our subscription to Country Style.5 stars for cheerfulness and professional service - thank you for highlighting other offers and special discounts on them - cheers and thanks again
1 comment
Lisa B.Magshop
HI, Thank You for your kind review and feedback. Chelsea always gives her very best to help customers and I am glad that she was able to help you. I hope that you continue to enjoy your a Country Styl... Read more
e magazine and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Street Machine forever
Jess, thank you for your wonderful service this morning.You did your job so well, and was so helpful,.you made it all so easy. I`ll have no hesitation in subscribing to other magazines from Magshop, and telling my friends to do the same.
1 comment
Lisa B.Magshop
HI Barbara, Thank You for your kind review and feedback. Jess always tries her hardest to help customers and I am glad that she was able to help you with your query. I hope that you continue to enjoy ... Read more
your Street Machine magazine and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Mostly very good
Chelsea very helpful and dealt with my new subscription for delivery to a relative quickly and efficiently.
Was less than impressed with the facility designed to allow making of the gift subscription on line so had to fall back on phone contact to do this relatively simple transaction.
1 comment
Lisa B.Magshop
HI Paul, Thank You for your kind review and feedback. Chelsea always tries her hardest to help customers and I am glad that she was able to help you with your query. We are in the process of updating ... Read more
our website and I am sorry that the process was not as easy as we want it to be. I appreciate that gave our customer service team the chance to help you despite the web challenges. I hope that you continue to enjoy your subscription and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
NancyVictoria
Women’s weekly
Chelsea was very professional, helpful and friendly.She helped me with a gift subscription and also asked me if I would like to purchase a 6 month subscription for my friend as well.
1 comment
Lisa B.Magshop
HI Nancy, Thank You for your kind review and feedback. Chelsea always tries her hardest to help customers and I am glad that she was able to help you with your query. The Australian Womans Weekly is o... Read more
ur most popular magazine, I hope that you continue to enjoy your subscription and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Women’s weekly
I buy this as a gift . Chelsea did a super job of updating my subscription. It is a great idea and I find talking to a person easier than a computer. Customer service rules!
1 comment
Lisa B.Magshop
HI Tracy, Thank You for your kind review and feedback. Chelsea always tries her hardest to help customers and I am glad that she was able to help you with your query. The Australian Woman’s Weekly is ... Read more
our most popular magazine and a great gift idea as it’s like a hug every month. I hope that you have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service
I found Chelsea at Magshop to be professional and quick to pick up what I wanted
I would recommend Magshop customer service. Chelsea spoke clearly and professionally. Worth the call.
1 comment
Lisa B.Magshop
HI Julie, Thank You for your kind review and feedback. Chelsea always does her best to help customers and I am glad that she was able to assist you with your query. I hope that you continue to enjoy... Read more
your subscription and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
TioneSouth East Queensland, QLD
Great Magazine and Follow Up from Ali J
Excellent service and great reminder from Ali J. in regards to my wheels subscription for 12 months. Ali J. is very professional and also helped me purchase a women's day cook book which will be a great gift. :) Thanks again for your follow up Ali J. :)
1 comment
Lisa B.Magshop
Hi Tione, Thank You for your kind review and feedback. I am glad that Ali was able to help you and I hope the we made your day a little easier. Wheels is a great magazine and very popular and the cook... Read more
books are lovely gifts. I hope that you continue to enjoy your subscription and have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Perfect gift idea!
Perfect idea as a gift & plenty of magazines to choose from! Chelsea was very helpful today, helping me renew 2 subscriptions for a friend & signing me up for a 6mth option.
1 comment
Lisa B.Magshop
Hi Michelle, Thank You for your kind review and feedback. I am glad that Chelsea was able to help you and I hope the we made your day a little easier. Magazine subscriptions make a great gift as peopl... Read more
e get a surprise every month, it’s like sending a hug. I hope that you also enjoy your subscription and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
A very helpful reminder
We have been having trouble with our NBN connection - both internet and landline telephone connections. In the midst of these problems, I received a very garbled phone call from Ali regarding my Wheels subscription renewal coming due very soon. I gave her my mobile number so that we could discuss briefly, as I was busy trying to sort out the landline issue. I suggested she give me a call back three hours later to discuss in detail. With our landline connection then restored, we were able to finalise the subscription. Ali was patient and helpful throughout this protracted process, and left me with a good feeling for the rest of the day!
1 comment
Lisa B.Magshop
Hi Parker, Thank You for your kind review and feedback. I am glad that Ali was able to help you and I hope the we made your day a little easier. Wheels is a great magazine and very popular. I hope tha... Read more
t you continue to enjoy your subscription and have a great day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
Reysie
- 2 reviews
follow up on my renewal
Thanks heaps for the follow up on my house & garden renewal today Ali. You were very personable, helpful and informative on other offers that could apply to me now and in the near future.
1 comment
Lisa B.Magshop
Hi Reysie, Thank You for your kind review and feedback. House & Garden is a beautiful magazine and I hope your inspired by the articles. Ali always gives her very best and I am glad we could make the ... Read more
renewal process easy for you. I hope that you continue to enjoy your subscription and have a lovely day. Regards, Lisa BladesSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Karena Rankinasked
Hello, I am enquiring about a subscription for House and Garden magazine paid for on 4/2/2020 for my daughter Kate Buller. She has not yet received a magazine and was wondering when it is due, thank you in advance for you help, Karena Rankin
5 answers
just received my copy yesterday
When did you place the order??
Lisa B.Magshop
Hi Karena, sorry that your daughter has not received her magazine as yet. If you can send me her customer number or full name and address to my person email [email protected] I will check what has happened. Australia Post has notified us that there are some delivery delays in their network so I can check if her suburb was impacted.
I know we can sort this out and I look forward to hearing from you.
Regards,
Lisa Blades
Head of Customer Experience, Subscriptions and E-Commerce
Magshop ( a division Bauer Media Group )
Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000
e: [email protected]
HoneyBeeasked
I notice that delivery times can vary. Why is that shouldnt it be the same? Why can it take so long?
2 answers
Lisa B.Magshop
Thank You for your question. Magshop provides a service for many different publishers and the print time table for each magazine can be different. The delivery time frames provided cater for these variations and also the fact Australia Post gives us a 5 business day delivery window for their service. If you have any question or concerns regarding delivery the contact centre agents will be happy to assist. Please note that if your publication is fulfilled by an external publisher as per our terms and conditions you may need to contact them directly once the subscription order has been transferred from Magshop.
Thank You.
twigsasked
Can you help with a problem about a subscription I have with Woodlands Publishers as I have 14 issues left of Australian Cardmaking, Stamping and Papercraft magazine which is now digitized. I have left messages with them regarding a refund
Thank you in advance, Shirley Barber
1 answer
Lisa B.Magshop
Hi Shirley,
As we have been emailing privately I will keep my answer generic so that anyone else impacted by issues with Woodlands Publishers may find benefit in my answer.
Woodlands Publishers is a separate company to Magshop. If we can confirm that a purchase for Woodlands Publishers was made via Magshop, I can assist with tracing that funds and that details were correctly provided to them, I can help customers to identify which part of the process the problem may be occurring in. Failure to receive magazines could be caused by many things e.g. incorrect details being provided. This is why the first step is to find the original order and I provide my direct contact email so I can investigate.
If your purchase was made via Magstore or another website unfortunately I cannot help you as i have no access to the information. Woodlands Publishers have sold their products via a range of relationships and can be held accountable for the level of their service via consumer protection agencies if you continue to have issues in dealing with them directly.
I am sorry I could not help you further and I am sorry that Woodlands Publishers are not responding to your queries.
Regards,
Lisa Blades
Customer Service & Operations Manager
Magshop (a division of Bauer Media Group)
Level 5 | 54-58 Park Street | SYDNEY NSW 2000
e: [email protected]
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Lisa B.Magshop
Hi Nat79, Thank you for your kind review and feedback. I am glad that Jess was able to help you, she always brings her best to her calls. If in the future if you want to re subscribe we are just a call away, have a lovely day.
Head of Customer Experience, Subscriptions and E-Commerce Magshop ( a division Bauer Media Group ) Level 5 / 54 -58 Park Street, SYDNEY, NSW, 2000 e: [email protected]Regards,
Lisa Blades ... Read more