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Reviews

3.0

227 reviews
5
(104)
4
(8)
3
(4)
2
(8)
1
(103)
  • Customer Service
    3.9 (55)
  • Timeliness
    4.2 (45)
  • Job Satisfaction
    4.2 (42)
  • Rates and Fees
    3.9 (43)
  • Product Quality
    3.9 (50)
  • Return Claim MadeYes (3) · No (45)
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Kath L

Kath LGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Our tired, leaking shower finally restored as new again!

published

The team from Megasealed were professional from the get go. Brendan was terrific and quoted on the spot. Hameed was so lovely, polite and professional also. He did an amazing job restoring our tired, leaking shower to a brand new, clean, waterproof and gleaming one. He was so neat and tidy, that you wouldn't even know he'd been here. Thank you to all involved. Highly recommend this business to all who need their showers restored to new.



Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMegasealed Head Office, Sydney, NSW.
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1 comment
Megasealed
Megasealed B.Megasealed

Hello Kath,
Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Review collected in partnership with Megasealed

Maxine

Maxine Hunter Region, NSW

  • Verified customer

Prompt, friendly and quality

published

My shower was leaking,the membrane had broken down. Megasealed removed the cracked porous grouting and replaced with waterproof epoxy, coloured to match that existing. Very neat job, looks a million bucks and will prolong the life of the bathroom. Cost effective and efficient. Prompt reliable and highly I recommend.



Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMount Hutton, Newcastle NSW
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1 comment
Megasealed
Megasealed B.Megasealed

Hello Maxine, Thank you for the wonderful review and for taking the time to share your feedback with Megasealed Newcastle.

Review collected in partnership with Megasealed

  • Verified customer

Waterproofing leaking shower

published

This is the second time I have used Megasealed. First time was a major balcony job, second time to reseal a leaking shower. Both times they were professional, efficient, punctual and did a great job.



Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationRepeat client
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1 comment
Megasealed
Megasealed B.Megasealed

Thank you, Stuart. We so happy we could help you!

Review collected in partnership with Megasealed

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jmp

jmpSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Efficient and timely

published

We had Megaseal come to our holiday apt to fix a leaking shower, they had someone there the next day found the leak and have repaired it. We have not been able to get back to apt just yet but what gives me peace of mind is that there is a 3year guarantee so if there is a problem they will fix it without any problems Good service and very efficient

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationgold coast
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1 comment
Megasealed
Megasealed B.Megasealed

Thank you very much for your lovely feedback!

Review collected in partnership with Megasealed

do not have one

do not have oneGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

just magic by a great team

published

leaky shower, manager showed up to inspect the damage advised me on colour scheme etc gave me a quote within 2 days, excellent staff cleaned all rubbish could not ask for better service, got megaseald of the website could not ask for a better team, well done

Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
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1 comment
Megasealed
Megasealed B.Megasealed

Thank you very much for your lovely feedback.

Review collected in partnership with Megasealed

Georgia S.

Georgia S.Sydney, NSW

Great job, would use again

published

Staff turned up on time to repair my leaky shower and completed the job quickly and efficiently. Megasealed were reasonably priced and staff also did a quick patch up in another bathroom for no extra cost.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Megasealed
Megasealed B.Megasealed

Professional & quality work

published

My shower was leaking and the damage was showing through to the floorboards outside the bathroom.
From my first call to organise a quote, right through to completion, everyone I spoke to was friendly, efficient and the work was completed as promised at the quoted time & cost. Our tradesman Ricky was fantastic and I will recommend Megasealed to anyone needing this type of work done. They were recommended to me by 2 different friends who also had good experiences. Both friends had their jobs done over 1-3 years ago and the work performed has solved their original issues. Highly recommended.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNorthern beaches
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1 comment
Megasealed
Megasealed B.Megasealed

Just like new, maybe better

published

On time & job was professional. My shower looks better than new. Was a big job and he did it within the time they quoted. Happy to recommend to everyone. Thank you Peter & Jun

Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMitchell ACT
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1 comment
Megasealed
Megasealed B.Megasealed
Disgrunttled Customer

Disgrunttled CustomerSydney Surrounds, NSW

  • 2 reviews

fix a leaky shower

published

Megaseal said they could fix our shower without ripping up tiles - after 10 months started leaking again into ceiling downstairs - when asked to come and look at as it was still under warranty they blamed it on house movement and not covered by warranty - $2200 cast to repair what they said they would do

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCentral Coast
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1 comment
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Troy

TroySouth East Queensland, QLD

NOT HAPPY

published

Not happy product doesn’t work lucky to get 6 months before shower leaks again. Service department never returns calls ( 3 weeks and still waiting ). Very much a bandaid company 4 times they have tried to fix it and yet it still leaks months later. They charge a fortune for a very dodgy service.

1 comment
Megasealed
Megasealed B.Megasealed
David

DavidSydney, NSW

  • Verified customer

Balcony Fixed and Looks Amazing

published

Victoria come out and gave me a few options on how best to fix the issue with our balcony. Danny the tiler did a good job and our balcony looks a good as news and fingers cross doesn't leak anymore. Thanks.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationInner West
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1 comment
Megasealed
Megasealed B.Megasealed
MsJ

MsJSydney, NSW

Great job

published

I used Megasealed and they did a great job. Friendly staff answered questions no complaints would use again. A great service. Reliable no issues no complaints!!! Thanks for the work

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSub contrator
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1 comment
Megasealed
Megasealed B.Megasealed

Hello,

Thank you so much for your kind words. We are glad we were able to help you and appreciate you taking the time to give us your lovely feedback.

Daniel H.

Daniel H.Greater Melbourne (Metropolitan), VIC

Warranty not worth the paper it’s printed on

published

Used Mega Sealed back in 2015 to fix our leaking shower base. Now the shower base is leaking again and they will not honour their 25 year product warranty saying that there are cracks in the grout from the house shifting. Seems like they will use any excuse not to honour their own warranty.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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2 comments
Megasealed
Megasealed B.Megasealed
Daniel H.
Daniel H.

0422139777

olga p.

olga p.

  • 3 reviews

Customer service

published

Woman from Melbourne attended my property and was nothing but rude patronising and dismissive. I had explained the waterproofing was done 3 years ago and could not believe I was being told it had to be done again. Will never use them again.

2 comments
Megasealed
Megasealed B.Megasealed
olga p.
olga p.

Sure 0411567675

Anthony Cornacchia

Anthony CornacchiaSouth East Queensland, QLD

Don't waste your money. Product doesn't work & staff are rude

published

Megasealed contained a waterproof issue in 2015, failed 2017, fixed and failed again 2020. [name removed] and [name removed] (Brisbane) attended. They were extremely rude and blame their faulty product and workmanship on anything that has nothing to do with their product. Trying to say its a structural issue with our house. (Is that why the only tile grout that is cracked is in the shower where they put their product is, but yet all the other tiles in our house have no grout issues!!
The 25 year warranty is bull. The receptionist [name removed] is rude and has so much attitude!
Time to call ACCC and get lawyers involved.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationBrisbane
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1 comment
Megasealed
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Alison

AlisonSydney, NSW

liars. staff lie to you.

published

they did not do the regrout properly 2nd time now. had to go to fair trading nsw and its been a nightmare. staff made.claims and never backed them up once.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationcentral coast nsw
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1 comment
Megasealed
Megasealed B.Megasealed

Do not use this company

published

Just got abused by tiler from megasealed greater west for questioning his professionalism. He was about to start tiling over tacking waterproofing that was painted on only the day before. Tried to tell me that tacky was not wet so therefore it was ok to tile over.

Customer Service
Rates and Fees
Timeliness
Product Quality
Store LocationGreater West
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2 comments
Megasealed
Megasealed B.Megasealed
Jan K.
Jan K.

I was already contacted by one of your representatives.

Dan

DanGreater Melbourne (Inner), VIC

Wouldn't recommend

published

Renata came to quote my shower. Never heard back from here again...
Called head office twice in the 8 business days that followed. One offshore call centre and one Australian based office. Weird. Both times I was told that someone would contact me. They never did.
Don't waste your time.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
Megasealed
Megasealed B.Megasealed
KingPatrao

KingPatraoSydney, NSW

Megasealed and its pointers!

published

Megasealed did a brilliant job with sealing up my balcony. Contrary to what you hear in most reviews about them, they are actually really good(At least my experience was) The balcony still looks fresh and they led me to this article about how you can prolong the shine.

Here it is: https://www.megasealed.com.au/shower-bathroom-waterproofing-brisbane/

All in all a great experience!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Megasealed
Megasealed B.Megasealed
Michael

Michael

  • 2 reviews

Fast, Friendly & Efficient

published

Megasealed were very helpful over the phone, booking a time for inspection was nice & easy. Brendan inspected my 2 showers and was prompt on arrival and friendly. Later, Hameed came to reseal both showers and was fast & efficient, did a great job at completely resealing both shows in under 4 hours! And he was polite & very tidy. Great customer service & very nice looking resealed showers, looking almost like new! Thank you Megasealed !

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Megasealed
Megasealed B.Megasealed

Hello Michael,
Thank you very much for your feedback. Brendan and Hameed will be delighted to hear that.

Page 2 of 12
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Questions & Answers

Monica

Monicaasked

1915 heritage bathroom. Mild leak to bedroom next door. New grouting between tiles and bath required (nit between tiles (which are cemented in with no gaps). Awaiting quote. Will megaseal work on crazed glass bathroom subway wall tiles surrounded by contrete grout? They are about 100 years old. I have asked Damien 0434 318 104 from Megaseal to give me a quote. Perhaps he is waiting for further info from me? Still waiting for return contact from voice message left on 5/6 and 30/6.

1 answer
Megasealed
Megasealed B.Megasealed

Hi Monica,

We are delighted to have had the opportunity to discuss your specific situation and needs with you directly.

We have been advised, that both Damien and Danielle have been in communications with yourself and that Megasealed Sydney Central West have sent a quote for your specific requirements.

Thank you for choosing Megasealed and we look forward to being able to service your bathroom.

Regards,

Megasealed Marketing

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