JaseoGreater Melbourne (Inner), VIC
- Online store
- Verified customer
One star is about the best I can give... unfortunately!
In my view I’ve been a good supporter of MX Store over the past 12 months, however, I will never, ever buy from them again!! An incorrect item was shipped to me and the amount of time and effort spent trying to get a refund was exhausting and unnecessary! Then to be penalised $8 for sending back the wrong item doesn’t seem fair?! Support your local dealers I say! ECom might have some benefits but from what I’ve experienced... Forget about it!!
3 comments
Hi Cara, I have since sent two follow up emails to MX Store Customer Service (last one was Wed, May 6, 6:10 PM) - as yet I have had no response??
Customer ServiceMXstore
Hey Jayson, thanks for getting back to me and thank you for reaching out to me via email!
I hope you have received my response to clear this up - If you are yet to receive this please let me know right away :) ... Read more
I'll talk to you soon!Similar opinion? Write a review on ieatwords.com.au!
Daniel M.
- 2 reviews
- Online store
- Verified customer
My favourite shop!
MXstores range of products is awesome but what I love more is the customer service from their staff. It is my goto online shop for bike related products.
I would love to get down to see the actual store someday.
Keep up the good work!
1 comment
Customer ServiceMXstore
Thanks for the awesome feedback Daniel! Our customer service team sure are passionate about our epic customers, it's great!
We'd love for you to check out the Showroom one day when COVID-19 lets us al... Read more
l go back to normal! ha ha Have a good one, stay safe!
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Matthew G.South East Queensland, QLD
- 2 reviews
- Online store
- Verified customer
Faulty Clark 14.4 LT fuel tank
Purchased a new Clark 14.4 LT fuel tank for my Honda XR400 2004. After my first ride of 3 hours it developed a leak. MX store who I purchased the tank from after 14 days have no answer for a warranty claim. Why by local ? MX store says no answer from supplier. I bought from MX Store not supplier direct? Does Australian Consumer Law ring any bells!!! 14 days?
1 comment
Customer ServiceMXstore
Hi Matthew,
Thanks for taking the time to leave us a review, I'm sorry to see you didn't have a positive experience with us! ... Read more
My name is Cara and I am the Customer Experience Manager here at MXstore. I have had a look into your order and communication with our customer service legends to get up to speed on what has happened so far. I can see after you contacted us about your tank, our customer service team reached out to our external Clarke warranty specialists for further information to be able to get to the bottom of this. They are currently located in a geographical location that has since gone into full lockdown and unfortunately, they are being affected quite badly by COVID-19. With this in mind, we did not want to keep you waiting any longer and last week our team have set up a return for you so that we can visually assess and test the tank to determine the fault and get this fixed up for you :) I trust that you have received our email with your return information and a pre-paid postage label to get the tank returned to us for inspection. If you have not please reach out to us as soon as possible and we will resend this for you! We look forward to having this resolved for you as soon as possible, we do apologise that it has already taken some time. We are trying our best to power on through these difficult times with little impact to our customers but it certainly is proving to be tricky. We appreciate your patience through this and we'll be speaking with you soon! Thank you, CaraSimilar opinion? Write a review on ieatwords.com.au!
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- Online store
- Verified customer
Good customer service and friendly staff
Delivery on time, friendly and professional team. When I needed assistance I got in contact with them and they have been looked after me in a very professional and friendly manner
1 comment
Customer ServiceMXstore
Thanks for the positive words Simone! Have a good one and we'll see you again soon!
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- Online store
- Verified customer
Broken heart repaired...thanks to MX store !
After breaking the 'bars on my Gas Gas recently,was very happy to find a set of Renthals in a trials bend, in the Mx store catalogue at a far cheaper price than the Trials specialty store was offering. Ordered on Tuesday night arrived on Friday morning.
1 comment
Customer ServiceMXstore
Thanks for the epic feedback Max! We're so happy we could help get you some new trials bars, and get you back on the bike. Hopefully your broken heart is now full of joy doing some slow wheelies or other cool trials tricks! See you again soon
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Review collected in partnership with MXstore
DonovanGreater Melbourne (Metropolitan), VIC
- Online store
- Verified customer
Great source of parts and tools for your moto.
Great parts and tools at great prices. Always fast postage and excellent customer service. Got all the tools I needed to change my tyres at home. Lots of nice parts for upgrades too.
1 comment
Customer ServiceMXstore
Thanks for the feedback legend! We're always looking at growing our range of tools to cater for everyone's needs! See you again soon!
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- Online store
- Verified customer
Impeccable customer service
This store goes out of the way to ensure that you have the best service possible and super fast postage
Never had any issue over many years of purchasing from them five stars every time
1 comment
Customer ServiceMXstore
Thanks for the positive feedback legend! We love hearing about great experiences from our super loyal customers who have been supporting us for years, it means so much!
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- Online store
- Verified customer
The best in customer service and product pricing
Title says it all.
I purchase most of my gear from mxstore and each time they'll go above and beyond with packaging, tracking updates, and funny messages. Such a pleasure to deal with - I'll always be shopping here.
1 comment
Customer ServiceMXstore
Thanks for the awesome feedback! I'm so glad someone else thinks we're funny (not just us laughing at our own jokes). We can't wait to see you again soon!
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Review collected in partnership with MXstore
Joe APeel, WA
- Online store
- Verified customer
All time favorite MX store
Always checking out the latest gear and spare parts available for my bike! ....this has got to be the easiest way to buy mx gear!! Quick service with quality products...my wife hates it!!....Best shop ever!!!
1 comment
Customer ServiceMXstore
Thanks for the positive feedback legend! See you again soon!
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Jodie F.Wide Bay-Burnett, QLD
- Online store
- Verified customer
Go to MX/Enduro Bike online store
Great easy website to use for all your online bike parts and accessories, super fast standard postage times and A+ customer service! Very happy returning customer! Happily recommend to friends and family
1 comment
Customer ServiceMXstore
Thanks for the epic feedback Jodie! It means a lot to hear when it all comes together to provide an awesome experience for our customers! See you again soon!
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Review collected in partnership with MXstore
ShovelDave666Metropolitan Adelaide, SA
- Online store
- Verified customer
My goto mx shop!
My fav place to shop for all my MX gear! Easy to navigate thru, and huge selection. Staff are fantastic, and i proudly rep the free stickers i get with each order.
1 comment
Customer ServiceMXstore
We LOVE seeing MXstore stickers everywhere, great to hear that you show them off loud and proud! Thanks for the awesome feedback, have a good one!
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KevSouthwest, VIC
- Online store
- Verified customer
Best Service of All.
Great product range. Great service- order and it will be delivered promptly. Good prices. Easy to use website with full range . If they haven't got it they will go to lengths to fulfill your request.
1 comment
Customer ServiceMXstore
Thanks for the epic feedback Kev! It's great to hear about your experience with our team searching high & low to find products we don't have online, we probably do this more than anyone would think - We're always here to help no matter what!
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Review collected in partnership with MXstore
ZachNorthern Region, NSW
- Online store
- Verified customer
The Best Motorcycle products store in Australia
MXstore is the best online motorcycle products store in Australia without a doubt! Recommend to everyone I get the chance to! Well priced and deliveries always on time! Go MXstore!
1 comment
Customer ServiceMXstore
Thanks for the epic feedback Zach! Have a good one!
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Review collected in partnership with MXstore
Justin R.Perth, WA
- Online store
- Verified customer
Love this store, keep buying more and more products
If you want quality stuff. Just buy from mx store. It’s the best you get! Anything you after they will have for you! Thanks mx store for all the products so far! I’ll be back for more
1 comment
Customer ServiceMXstore
Thanks Justin! Most of us at MXstore ride, so we know all too well it can get a little dangerous with all of the awesome things we have - so. much. temptation! But we always stand by the wise words of... Read more
'Treat Yo Self', because why not?! Ride safe, I'm sure we'll see you again soon!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with MXstore
MattMid North Coast, NSW
- Online store
- Verified customer
Awesome service
Great range and great price. Easy to navigate website with the ability to filter through everything to suit your own bike/ bikes.
Only supplying quality gear and awesome deals and specials.
1 comment
Customer ServiceMXstore
Thanks for the feedback Matt, make sure you check out 'My Garage' on the website if you haven't already, it's a super cool way to keep track of everything for your bikes and help make the navigation even easier! See you again soon!
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- Online store
- Verified customer
Always great service, and fast delivery
Good pricing and stock availability, great service, well done mx store for your modern approach to great service and continuing to keeping a very high standard of customer service always
1 comment
Customer ServiceMXstore
Thanks for the kind words Tomo, we certainly do have high standards here especially when it comes to the level of service for our customers so it puts a big smile on our face when this is recognised! Have a good one, see you again soon!
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- Online store
- Verified customer
Good to order products and have it delivered to my door
It’s good to have a wide range of products online and then have them delivered to my front door. Also good to see them the major sponsor for the AORC.
1 comment
Customer ServiceMXstore
Thanks for the awesome feedback legend, we are so lucky to be involved in AORC and be a part of the awesome things they do! We're always looking for anything we can do to help grow the sport, ride safe!
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Review collected in partnership with MXstore
DarrenFar North Queensland, QLD
- 2 reviews
- Online store
- Verified customer
MX Store having more than most shops
When your looking for some motorbike accessories you can’t go past MXStore. They have everything and prices are good with super fast delivery. Far easier than driving around the local dealer who may or may not have what your looking for.
1 comment
Customer ServiceMXstore
Thanks for the epic feedback Darren! It means a lot to us that we can help grow the sport by shipping goods super quick to get you all back on the bike ASAP! Ride safe, see you next time!
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Review collected in partnership with MXstore
- Online store
- Verified customer
Excellent service
Excellent service we order full body armour my son on Sunday evening the package arrived Tuesday we live in remote western Australia we can not even post a birthday card that quick
1 comment
Customer ServiceMXstore
Thanks for the positive feedback legend! See you again soon!
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PJAY
- 6 reviews
- Online store
- Verified customer
Very annoyed
I have ordered quite a lot of products from this store.
I have contacted them on several occasions about bombing me with emails With the same email at least 3 times a week, asking about giving the MX store a rating.
[name removed] told me it's an automated service.
I have already submitted a rating which was positive, I called them to remove me from the subscription mailing list and Said it would be.
I'm still getting them which I becoming a dead set pain in the a*#.
If you guys send through another request for a rating it's not going to be nice.
1 comment
Customer ServiceMXstore
Hi There,
Thank you for taking the time to leave us a review! ... Read more
So sorry to hear that you are still receiving emails from us when you have been unsubscribed, unfortunately, with this review no details have come through for me to follow this one up for you to confirm for you now. In regards to the automatic responses, these come through Zendesk which is the platform we use for all of our emails. If you can please reach out to us directly at [email protected] we can look into further to make sure this issue is resolved for you right away! Look forward to hearing from you! Have a great afternoon :) Thanks, Ellora | MXstoreSimilar opinion? Write a review on ieatwords.com.au!
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Customer ServiceMXstore
Hey Jaseo, thanks for taking the time to leave us a review!
I'm sorry to see your experience hasn't been a positive one. My name is Cara and I look after Customer Experience here at MXstore, I have ... Read more
tried to have a look into what has happened here but I can't seem to find much based only on your username.