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Guy
- 3 reviews
- 2 likes
No support for faulty products
Initially worked well, could watch a whole range of shows on .tv, you tube, ABC IView, SBS bought on the 27/02/2013 and stopped working 02/08/2013. Sent email to Ozstock and they sent back a form to be filled out and to send it back with the faulty device on the 05/08/2013. I sent it back but they responded they have no record of its return
It was great when working, could watch .TV shows, You tube, ABC IVIEW, SBS
Bad warranty service
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Bohemian GirlBRIDGEWATER
- 25 reviews
Quick delivery and Excellent item.
First time buyer it was one of their free items where you just pay postage, so a bit wary, after reading some of the reviews. but 6 days after payment item arrived. Exactly as described. It said delivery could take 2-3 weeks so quick delivery was a suprise. As a first time buyer it is nice that it went well and smoothly.
Quick delivery and product exactly as described.
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Surprised, ozstock delivered
I ordered a free led light from them, but after reading some reviews I believed I had just lost my postage and handling charge $6.75 so I de- registered from their emails, BUT 10 days later to my surprise the led light arrived so I will re-register and maybe try a purchase next. The led light works ok, it is a free item so I should'nt expect much....... pleased so far. then I wrote this review and it was printed without amendments.... ozstock are OK so far
surprised about the delivery time 10 days
free led works but the quality is lacking
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b0bblesSouth East Queensland, QLD
- 17 reviews
excellent for bargains, freebies and items you didn't know you needed/wanted
I have been using Ozstock for a few years, I have never had a problem buying or receiving an item. My first order had 1 item delayed and they sent me a small gift with a note explaining delay, my original purchase wasn't urgent so it was no problem. Every order I have placed has taken no longer than 1 week to arrive even during december when postage is slow due to Christmas. Always packaged well and prices are great. Easy checkout, postage automatically discounts when you complete your order, pay with paypal and you are done! Couldn't be happier with this site... other than too many tempting items :)
reliable, cheap, knick knacks, handy items, packaged well, postage cheap, EASY transactions
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Shocking customer support does
I had a problem paying for an item and after six emails and a week later they are still uncontactable. I now have an order that I cannot process and no phone number to try and sort this problem. their help page should be renamed as the no help page and the company name should be the no stock company as I have two orders with neither fulfilled and no help.
Their constant offering of interesting stock
The ability to purchase this stock
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BribriMornington
Never answer Emails
On the 23rd of July 2013 I put an order for the car pump to find out that evening that I would not be able to use it as it was not one of those that you connect to your cigarette lighter.You have to take it to a sevice station and attach it to their machine or have one of those big machine that mechanics have.So as soon as I found out I sent them a message on the 24th of July 2013 and asked them to cancel my order explaining to them why....I still has not recieved an answer....Sent them again another Email yesterday the 14th of August still no ...Read more
answer.I read their policy where it says return within 14 days.....Well I cancelled the day after and they could not or would not cancel it and they had no manners to reply either.I cannot even pass the pump to any one as no one can use it.....Why the hell don't they advertise properly so that people who cannot afford go and buy things that they cannot use....They cannot give the excuse "Ah it comes from China"I have ordered things from China and it took only 1 week....but their tricks are to make it go over the 2 weeks then you cannot return it.....Pure lies as I got in touch with them straight away to cancel the pump and they did not even have the pollitness to answer .I also ordered one of those gadgets for the coloured taps.Did not fit any of the taps in the house again made sure that it was sent 3 weeks later......Similar opinion? Write a review on ieatwords.com.au!
Robyn4957AU
- 6 reviews
- 4 likes
Delay of Orders
I have purchased numerous items, however have experienced a long delay in deliveries, at times only part delivery or no delivery. Contacted several times enquirying about orders, an apologetic response and promise of redelivery - sadly no delivery. Finally wrote and advised of disappointment and would not buy again or recommend.
poor quality, long delay of delivery often only part delivery of order
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geoffterri
- 4 reviews
- 4 likes
Needs more professionalism
I have ordered many items over an apx. 3 year period. Most have arrived on time but have had to chase up a few via email or phoning. They are a cheap outlet who rely on auctioneer or end of sale bargains which is why the products are so cheap & not always what you expect from the original adv. From experience now I will always check out from other sites before ordering as price cuts don't always match quality of merchandise.They should have a 1800 number to contact. Emailing them doesn't always receive a reply & phoning costs when you live inte...Read more
rstate December 9th 2014 Update: Have been long term customers with Ozstock - mostly with no problems. Sometimes the goods have been " a little different to expected" but mostly o.k. - UNTIL THE LAST ORDER ! Ordered & paid for a WLAN WIFI Repeater on 12/11 - still not arrived. Have tried to email them, no response. Tried to phone, no answer. Not happy & will be taking it further. Looks like our long term relationship with this company has come to an end. Great looking goods @ a good price Shoddy goods which turn out to be a waste of moneySimilar opinion? Write a review on ieatwords.com.au!
nillumAU
- 4 reviews
- 5 likes
Beware!!
Once you pay nothing is delivered. When you inquire they trot out that you have to wait 4 weeks for delivery. Yeah right It takes Australia Post 4 weeks to mail a parcel. After 3 months and still nothing and no response to my emails it became quite obvious that this site is nothing but a scam and is probably being run by Nigerians. I approached the relevant authorities who assured me they will investigate this scam site. So do not I repeat do not buy any thing from this site as you will be throwing your hard earned money to support a Nigerian Scammer!!!. Take heed and you have been warned. Just read the other reviews on this site.
They do not deliver once you have paid
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petersydney
Very bad wharehouse system
My first few packages turned up in about three weeks no problems but that was the end of it now they seem to be missing product in every order they tell you they will resend but nothing turns up, they tick the box saying shipped but it takes 2 - 3 weeks to get product. my business uses aust post, packages only take a few days more misleading nothing is free in this world you pay in excessive post prices in fact the amount you are charged in postage the parcels should be registered i do not recommend this site at all go to your local $2 shop better service.
interesting product
bad service bad communications not sending product
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donaldrossSouth-Eastern Region, NSW
- 7 reviews
- 4 likes
Very poor service
Most of the stuff they sell is of VERY POOR QUALITY or simply doesn't work at all. Their communication
is terrible, you can wait weeks for a response, and their command of english is very poor. Most of there items are very bad copies if things you may have seen elsewhere.
Not much
Rubbish, poor communication, a real rip-off.
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Dr Victor SmithMt Pritchard
- 6 reviews
Uncontactable - 1 phone and 1 man operation
Have made 4 orders over past 4 days. If you make mistake and pay by credit card it takes your money and says it will redirect you back to home screen but disconnects you. When you ring company (if you can ever get through) they make you pay again. Also charging you excessive amount for Australia Post. Australia Post is cheapest around but they charge postage on every item but puts in same parcel.
Easy to order
Excessive charges on postage and cannot reach ANYONE on telephone.
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Matt OSydney
- 5 reviews
- 3 likes
Be careful what you buy, not always the best quality
Ordered some solar powered LED path lights, i know you get what you pay for right. I know these guys don't manufacture but they have a respoonsibility to ensure whatever they ship from China works. The 4 lights arrived in a timely manner but 2 of the lights were missing the mounting plates and 3 of them had a rechargeable AA battery rolling inside of them as the glue had broken away leaving them to flail around inside the housing causing more damage. Tried to fix myself but to no avail and i ended up binning them. Lesson learn't, if i already k...Read more
now what the product is then Ozstock are ok but if its a punt on something you think will be ok then you are almost always disappointed. Fast Delivery, OK for something that you have already used etc. Quality is not always up to scratch. Hard to reach via telephone.Similar opinion? Write a review on ieatwords.com.au!
Ric in Bris.Queensland, 4006
OzStock. Great Service and Reliable Deliveries.
I have purchased many products from Ozstock, from the "free + Delivery" to the regular one off products, and in 99.9% I`ve had no problems. In the 0.1%, which in my case is only two problems, I caused one of them and the other was stock lost in the mail. In both cases they were fixed as soon as they were informed of the problems. With the lost mail, they were sold out of that item, so I was give a full refund. The only other problem was one of my own creation, and they still fixed it. I was placing an order on a sunday and I had problems with ...Read more
putting the paypal part of the order through, so I paid direct with my visa card, not wanting to miss out on the bargain. The next day, I found that I had two orders for the same product, the paypal had worked after all. So on Monday, I gave then a call, and they sorted the problem out right away, over the phone. It was a bit hard to get them on the phone, but I kept trying. They advised to use the help section on the web site, it`s less hassle for you.( Me the customer.) Yes. I`m a happy customer, and have been for over 12mth`s now. and I do Recommend Ozstock to my friends. Reliable, Value for Money, Great service. Can be hard to get on the Phone. ( but they do reply to email contact.)Similar opinion? Write a review on ieatwords.com.au!
Ozstock Bad communications
Made an order in Nov13. I got an order number.
As the goods had not arrived as per there Web site FAC and I had received no further communication I contacted them on Dec 8 asking what had happened with my goods including my order number. They then contacted me on Dec 10 saying they had received payment, well du. So I asked where my goods were. They said they had been sent 4/12. I asked for a tracking No. they said it was sent through normal mail.
Terrible communication.
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JeffGungRingwood East
100 White Solar LED Lights
I have a small standard tree next to my front entrance and the lights on it make a huge difference,
My visitors all comment on the "Warm welcome", and I told them where I purchased them.
Ozstock is the only online store that I shop from, because of the variety, the prices, the fast delivery and the daily "freebies".
I am constantly promoting your site.
It cost me nothing to run it.
Can't fault it
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GleresaCentral West, NSW
- 9 reviews
What a Beauty!!!
I have dealt with this website for 3 months now and have yet to find anything about it I do not like!Products arrive quickly and I am pleasantly surprised at the quality! The freebies that they give (you only have to pay postage) are great and their other products are reasonably priced! It is one hassle free site to shop on. Accepts Paypal - not sure it is Australian (as name suggests)!
Great value for money
Stock usually comes from China
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fred20Perth, WA
- 6 reviews
very slow to post
used them last year but stopped as the postage was extreem and very slow to send items. Tried them again this year because a work friend assured me they had changed only to find that it is still the same slow delivery and expensive postage. Will not be using them in the future as I do not want to wait 3 weeks for delivery I can get it the same price and faster delivery from china.
inexpensive.
slow delivery times.
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limboSouth East Queensland, QLD
- 10 reviews
Nothing but junk that would not sell in Shops
Once bitten 5 times shy.I must be the eternal optimist thinking i would eventually buy something from Ozstock that was of decent quality...well I was wrong, wrong, wrong.Must admit the last 2 purchases arrived in acceptable time ... alot quicker than the 2 1/2 it was taking for earlier purchases,but the quality is just so ordinary.From paint pens for car scratches that just dont work to Multi purpose serving trays that were so flimsy it broke after the first attempt to snap lock it,cleaning cloths that seem to repel dust.etc etc.Im just laughin...Read more
g and shaking my head thinking about the amount of landfill Ozstock dumps on its customers. Ozstock...7 letters i will never type into my computer ever again. Quality is terrible,deceiving with photos to make certain things look larger,,no dimensions given..Similar opinion? Write a review on ieatwords.com.au!
sherriVic, 3802
- 156 reviews
- 1 like
Not that impressed
This is another of those online companies offering daily deals. Often their stock is in cheaper ranged items and they have a free item every day as well, but you have to pay postage.
My first experience with them was not good. I ordered furniture rollers but they never came. Email enquiries resulted in them sending me a shipping number and they told me to ring Australia post to quote it.
Ther esult was I was told there was no such number.
Another email, another slightly amended number sent to me. Same result. This time I emailed and told the...Read more
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Questions & Answers
Garry10asked
Can anyone tell me what to do with this ? How does it work ? It came from ozstock hong kong.... I can't see where to attach a photo... ???
No answers
Karyn D.asked
Does OZStock purchases have GST imposed? I cannot find anything on their website and no response from email
No answers
quan d.asked
I bought your shoes boxes from amazon and you said it will arrive by 11 April latest and it is 15 now.
Where is my stuff?
No answers
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