Pure Indulgence

Zara at the North Lakes salon gave me the most beautiful facial today. One of the best I’ve ever had. It was hydrating, relaxing and refreshing. Congratulations Zara. I’ll be asking for you next time I make a booking.

The wonderful therapists at the North Lakes store are always friendly & easy going.
My shellac pedicure is so relaxing & enjoyable.
Highly recommend this lovely place & can’t wait to go back again

Thank you to the Garden City team for my amazing Dermapen results. After just three treatments my skin has been completely transformed and the overall appearance is much clearer and brighter.

I went to do the nails today that were horrible and tried to do the evaluation of the face where she only showed the exfoliant and did not make any evaluation and bought me by the product and the evaluation of $ 20 nail $ 45 and product of 45, the total should be $ 110 and she charged me $ 120 without the invoice

I’m very disappointed, my daughter bought me a Mum’s Delight voucher for Mother’s Day. I rang Garden City Salon and asked for an appointment, the lady asked me what do I want to get done and I told her, I have a voucher to get the Mother’s Delight, as soon as I told her about the voucher they suddenly had no appointments for the next few days. Because I wasn’t paying them money I got treated like scum!!! Disgusting!!

That`s the most awful experience I have ever had. Quality is way below the standard. My fingers sank in gel, but the nails themselves were not painted fully. The technician was totally unexperienced. The whole procedure was done on a massage table with a very dark light in the room. It was terrible.

Was given voucher by my family. Policy does not allow usage on Sundays. This is disgusting. Work full time, sport Saturdays with children and only free day is Sundays. Imagine walking into Rebel Sport or Myer or Coles and they advise that because it is Sunday, they can’t accept. This is a paid up voucher, should be available to use any time. Your policy needs review. I have told my family not to buy from here anymore.

Can’t believe a large company as Pure Indulgence does NOT allow the use of gift vouchers on a Sunday.
Gift vouchers are paid in advance for a service; therefore are just like cash.
And for all the people who work full time and would like a relaxing massage or facial on a Sunday as that is their only free time are NOT able to because Pure Indulgence have the ridiculous clause.
“Sorry we do not accept gift vouchers on a Sunday”

Not acceptable and if your company wanted a lot more business maybe you should rethink this!

Very unhappy customer

This year I spent close to $1000 on products that didn't help at all at garden city pure indulgence. The products that came in a package used for facial and needling to reduce my blemishes were not effective. The staff said they had treated successfully on other clients, but when I asked for evidence, they couldn't produce any. One of the staff had steam blowing on my face to open the pores that I felt suffocated. She just turned on the machine and walked away . Never again would I use their service. To me their products are fake. I still have another treatment which I have paid but decided not to go there any more

Been going to Pure Indulgence for many years, particularly the Sunshine Plaza salon. The staff are always lovely and helpful, chatting while I wait or helping me with questions and the treatments are gorgeous! Relaxing but I get my results every time too! Definitely recommend to anyone :)

The manager phoned today to apologise for the miscommunication & has followed up by offering a real pedicure. Very impressed!

On a recent visit to Toowoomba store, my 12 year old daughter and I were subjected to the big sell on products following a leg wax! Really, can you not let a child just have a simple treatment without the hassle.

Thanks for always being so helpful and polite every month when i come into the store. I must confess that I let the staff know up front years ago that I am there for the experience and not for the sales and since then have NEVER been asked to buy anything unless I asked questions about a product. Be honest and upfront and everything is great. The staff are not mind readers and it is part of their role to ensure that our experience is a positive one so that we keep coming back.

Went for a much needed facial and massage after a very stressful year and the therapist was more concerned in trying to sell her products to me right throughout the whole treatment. I could not relax and felt added stress by being hounded, I will never return to pure indulgence again. This was my turn to relax and it done my head in.

I used to get my eyebrows done at a salon in ascot and swear I wouldn't go anywhere else, I was referred by a friend to see a therapist at the Garden City salon and now I truly know the meaning of perfection ! Her treatment standard is flawless and defiantly the 5 week wait for her appointments as she only sees clients fridays. Defiantly reccons this salon to all my friends and family

Aaaah-mazing!! Could not get a better treatment anywhere else. I visit the Carindale Concept store near Coles and my experience is always the best. I have seen a number of their therapists, for a number of different treatments and I am always happy with my treatment.. Thank you Pure Indulgence!!

Rang to alter my booking at Chermside.Phone transfer to call waiting has lots of noises and annoying. Ended up hanging up.

When I arrived at pure indulgence for scheduled appointment found out that someone at the desk had cancelled my appointment instead of another client who sent a text to cancel there's (there error not mine). Did obligate my appointment but I felt that something didn't seem right, the beauty room was uninspiring. Had laid there with some discomfort without a PILLOW under my head and legs elevated over a foot bolster for a short period before the therapist came back into the room. Couldn't go ahead with treatment as I suddenly felt terribly sick. This experience I believe was contributed to the fact of no head rest etc ; and caused the nausea.