Samsung Q60B Series
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12 reviews · Statistics
Reviews
Great TV with a not so great remote!
Q60B QA85Q60BAWXXY (85")I purchased the 2022 85” model at the end of 2022 so have been using it for a while now. I actually really like the TV! Especially considering the price which I found very reasonable at $2745. The colour is great and the menus are easy to work through. Picture is sharp, clear and bright but can be set to pretty much whatever you want. I also really like the auto filmmaker mode which sets up the TV for some movies how they were meant to be watched. I wasn’t sure at first but gave it a go and stuck with it a few times. Glad I did. I can’t talk to
... Read more sound so much because I’ve never really used it much. I have a 5.1 Surround Sound system plugged in. I only really have two downsides with the TV. On occasion, it does get some pixel ghosting but it’s not super common. A good example is when there’s a smaller object moving quickly across a relatively blank background. For example some scenes in Top Gun where the plane moves across the sky. But it’s not really bad and it’s usually quick and done. Then again this isn’t a $10K TV either so can’t have it all. The other downside is the remote. I don’t mind the design and feel of it so much but rather the build quality. It’s REALLY let Samsung down. Mine stopped solar charging and started draining really fast within the first month. Basically it would be flat every day even if you charged it via USB and made it unusable. Samsung support was really helpful and they were able to get another out to me which is (fingers crossed) still working ok for the moment but I’m not holding my breath.
The worst service (or rather non-service) ever experienced
Q60B SeriesWe ordered and paid for our Samsung Q series TV on 2 March 2023. It is now the 8th of May 2023. The TV was to be delivered to a regional address which Samsung confirmed on ordering would be no problem and provided a date for delivery. To cut a very long and very frustrating story short it took Samsung 6 weeks to finally deliver the "TV" to our property. However, our story did not end there. Upon opening the box, we found the TV screen was cracked. I cannot describe the number of times we have telephoned and contacted customer support only
... Read moreto be told the exact same thing "Your case has been escalated"! Samsung obviously do not understand the meaning of the verb "to escalate". Another 3 weeks has passed, and we are still waiting on Samsung to "approve" and "collect" the defective product let alone deliver a replacement. Never ever have I experienced such appalling customer service anywhere in the world. If you are in the market for a TV (or anything made by Samsung) Do not buy Samsung. They do not appear to understand the basics of Australian Consumer law let alone the basics of good customer service. Hopefully, one day, when (if) we finally take delivery of a functioning Q series TV I will then be able to rate the product.
Took My Money, No TV. Warning All Buyers!
Q60B QA75Q60BAWXXY (75")Samsung Australia -
I ordered a TV from you online on 22 February 2023 and paid at the same time.
Your staff have advised me that despite having the TV in stock in your warehouse, you are not dispatching the TV to me.
Your staff suggested to me that I should cancel my order and order it again online.
After six weeks, your team apparently have no idea how to fulfil the order.
There are many others complaining of similar failures in delivery. What is going on with your dispatch system???
Hello Kristal,
The retailer was Samsung-Australia's official eBay account.
There is no retailer to arrange delivery other than Samsung-Australia.
It pretty good, very colorful
Q60B QA75Q60BAWXXY (75").It is a good smart TV, use full with apps can remote with an smart phone.
.Object tracking sound lite;100% color volume with quantum dot; processor lite with 4k upscaling quantum HDR...
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Best product
Q60B QA85Q60BAWXXY (85")I made a good decision to switch form sony to sumsung. I love the color and design. Looks good on my wall
Kids love it
Q60B QA75Q60BAWXXY (75")Had purchased in Black Friday sale from Bing Lee at 40 percent discount. Has never given a chance of complaint.
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White clouds everywhere
Q60B QA65Q60BAWXXY (65")I wish I could give this product 0 stars.
I bought a Samsung Qled 4K tv so I can have a good quality tv but there are white clouds everywhere on the screen when I the pictures is darkish.
Very disappointing I DO NOT RECOMMEND BUYING THE PRODUCT!!
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Hey there,
Thank you for reaching out to us about this! I have sent you a private message to assist you with this further if you could please review when you have the chance. We look forward to your response!
Poor support
Q60B QA55Q60BAWXXY (55")If I could give zero stars I would and I will not ever buy any Samsung product again. TV lasted just on three years when black vertical patches appeared.
Called support and who verified the fault.
After many emails back and forth they refused to give me any assistance in repair or replacement and kept saying how they are really sorry about it but did nothing to help.
An expensive exercise to replace a TV every three years.
Hi Andrew,
I have sent you a private message to assist you with this and look forward to hearing back from you.
Worse product I’ve owned!!!
Q60B QA75Q60BAWXXY (75")I purchased a Samsung 75inch QLED Q60B TV a few months ago and noticed it had excessive clouding around the tv when it’s a dark scene in a movie/game or TV show. It even shows on normal lit scenes aswell and is very distracting. I contacted Samsung for 2 months trying to find out what was the problem and they still didn’t contact me back finally I got some answers after I contacted them again and they said that it is a normal problem and is not a manufacturer error and can’t give me any solution besides me paying for a authorised service place
... Read more too try and fix it and some nonsense about a voucher code!! Something as bad as this problem with their TVs should be clearly explained too people purchasing these products!! Will never purchase Samsung products again!!!
Hi Elroy,
We're sorry to hear you've had this experience so far and would like to assist you with this. I have sent you a private message and look forward to hearing back from you.
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Clouds in dark scenes and terrible Samsung Customer Support
Q60B QA75Q60BAWXXY (75")Shocking customer support and warranty service. TV has been repaired twice under warranty and still has a faulty mounting hole. Fault has been reported by authorised repairer sent by Samsung but Customer service is refusing to repair even though TV is still under warranty.
And yes, annoying clouds very visible on dark scenes.
Hi Vale,
We're sorry to hear this has been your experience so far. I have sent you a private message and look forward to hearing back from you.
Nice quality, great in a brightly lit room
Q60B QA55Q60BAWXXY (55")Purchased this brand and model because I have a lot of large windows with natural light in my living room. Very happy with the brightness of the screen and it performs well in the bright sunlight. Salesman warned me the side on views may be compromised but I haven’t noticed any difference to my previous model. Three HDMI ports are handy. I had mixed feelings about the remote - I was really pleased that it was so sleek and compact, but really disappointed it was a chargeable remote and did not have a charging cable included. Probably ok if
... Read moreyou have Samsung phones in the house but I do not. There was enough charge out of the box to set it up but a bit annoyed I had to purchase a cable. The volume up/down was a bit tricky to figure out because the limited support material didn’t demonstrate how to use it. Took a lot of us to work it out. The mountings for this TV are also a lot higher up for the wall bracket which means it sits a lot lower than my LG, so something to look out for if mounting to an existing mount. Happy with picture and sound quality (not using a sound bar). Settings and menu options clear and easy to navigate.
Not perfect
Q60B QA85Q60BAWXXY (85")I bought this TV 3 weeks ago and noticed this cloudings around the screen when the scenes in the movies are dark or night time. It's affecting the quality of the picture. Went to The Goodguys to complain but forward me to Samsung Customer Service. In short, technician look at it but told me it's normal not explaining why. I went back to The Goodguys to tell them it's unacceptable. Samsung representative was there and explain to me that cloudings are normal on this cheaper Samsung's models from 75" above. If it is normal then they shouldn't sell
... Read more it to customers or at least give us a warning before we buy it so we can think twice. Anyway, he offered me an option to upgrade to a more expensive model. He said that's the only solution. By the way, there are some good features on this TV. I'm satisfied with operating system and apps and easy to set up. I would give it 4-5 stars if that cloudings around the screen is not there, it's annoying! Don't buy it or at least get a guaranteed statement from manager or salesperson that they will refund or exchange the TV if you're not happy with it not handball you to Samsung's Customer Service.
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Questions & Answers
The non HD channels seem to be very blurry with double/triple overlap of images. Is this a one off or across the board on the 65"?
Hey Flash, unfortunately we'd be unable to confirm this for you as we'd need to go through some troubleshooting steps with you and your TV to determine the cause. As such, it would be best to contact our support team on 1300 362 603 to assist you further with this enquiry.
Kath
Samsung AU
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Details
| Category | 4K Ultra HD TVs | 4K Ultra HD TVs | 4K Ultra HD TVs | 4K Ultra HD TVs |
|---|---|---|---|---|
| Price (RRP) | $2,499 | $3,999 | $1,499 | $1,899 |
| Screen Size | 75" | 85" | 55" | 65" |
| Screen Type | QLED | QLED | QLED | QLED |
| Type of TV | HDR Compatible and Smart TV | HDR Compatible and Smart TV | HDR Compatible and Smart TV | HDR Compatible and Smart TV |
| Energy Rating | 4.5 star(s) | 5.5 star(s) | 5 star(s) | 5 star(s) |
| Wireless Options | Bluetooth and Wi-Fi | Bluetooth and Wi-Fi | Bluetooth and Wi-Fi | Bluetooth and Wi-Fi |
| Refresh Rate | 50/60Hz | 50/60Hz | 50/60Hz | 50/60Hz |
| Number of HDMI Ports | 3 | 3 | 3 | 3 |
| Number of USB Ports | 2 | 2 | 2 | 2 |
| Wall Mountable | Yes | Yes | Yes | Yes |
| Weight | 31.4 kg | 41.5 kg | 15.5 kg | 20.9 kg |
| Operating System | TizenOS | TizenOS | TizenOS | TizenOS |
| Dimensions (without stand) | 959.8 x 1676.7 x 26.6 mm | 1085.7 x 1900.9 x 26.9 mm | 708.3 x 1232.1 x 25.7 mm | 831.4 x 1450.9 x 25.7 mm |
| Dimensions (with stand) | 1026.5 x 1676.7 x 338.9 mm | 1152.6 x 1900.9 x 368.3 mm | 773.8 x 1232.1 x 249.1 mm | 897.1 x 1450.9 x 290.2 mm |
| Manufacturer Warranty | 1 year(s) | 1 year(s) | 1 year(s) | 1 year(s) |
| Release date |
Extra Information
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Hey Michael,
As discussed in our private conversation, you had purchased your unit externally from eBay. As this is an external purchase, we are unable to assist with this however I suggest contactin
... Read moreg your retailer. For more information, please refer to our private conversation. Thank you.