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Smeg SAI95 Questions & Answers
5 questions from our users
Stephen S.asked
I have read the manual and cannot get my smeg to start
2 answers
Lesley R.Smeg
hi Stephen S - thank you for your question, in order for us to discuss this matter with you can you can you kindly email us direct with your full name, address and a convenient contact telephone number. we will then contact you direct to discuss this matter. Our email address is: [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
All good now thankyou
Judy M. Lasked
We have SMEG induction cook top at our old place for over 10 yrs and just recently found out from a tenant that the cook top has cracked across to one of the circle zone. Is the glass/ceramic top replaceable or we should be looking to get a new cook top as it is not worth replacing the glass? What option do I have?
1 answer
The glass top can be replaced. Half the cost of a whole new cooktop. I caused a crack in mine on corner edge. Replaced just the glass and fortunately house insurance for breakages helped towards cost
Neil Rasked
Why does my smartsense cooktop only heat half the saucepan?
1 answer
Steve C.Smeg
Hi Neil R thanks for your question.
There could be numerous reasons for this to happen, It is difficult to say without seeing the actual cook top. Can we please suggest that you check the following:
1. Are you accidentally using the "bridge" function, This function allows the use of 2 cooking zones at the same time (left zones, middle zones, right zones) with the same features as a single cooking zone.
2. Are you accidentally using the Keep warm function, This function allows the reach and automatically maintains at the temperature of 42, 70 or 94°C. This function ensures that liquids will not overflow and stops anything from fast burning at the bottom of the pan.
3. Is the saucepan a small saucepan? ( if so, check underneath and see that the induction pads are covering all of the bottom of the saucepan)
If none of this helps, please do not hesitate to contact our Service Department direct on 02 8667 4833 and we will discuss further.
Kind Regards.
Smeg Australia.
Stephasked
I have just used my smeg induction cooktop for the first time and there is a ring mark where the frypan sat
What’s the best way to/remove clean it?
3 answers
Steve C.Smeg
Hi Steph,
We suggest using a product called Cerapol. It is a glass cooktop cleaner and can be purchased from any local supermarket.
Regards,
Smeg Tech Support.
Cerapol cream and wipes are brilliant.
Cerapol is good, but I find just warm soapy water then thoroughly rinsed cloth followed by dry tea towel does the job for me every time.
Shaneoasked
I now have the same SMEG induction cooktop the controls are all messed up. The right zone is controlled by the first control.the two centre zones are controlled by the last two controls and the right two zones are controlled from the centre ??? What the hell . Is this just this one or is it all of them?
Surely it's not that hard to line up the controls with the zones . What can I say Disappointed
4 answers
Hi Shaneo please call Smeg service on 02 8667 4833 and have a technician look at the cook top the controls are not suppose to be like you describe.
Regards Chris
SMEG is coming out to do a service call and have a look .
Well what can I say . But SMEG IS THE BEST . My cooktop will be fixed or replaced by the end of the week . I am so happy, I will be telling everyone I know to buy SMEG.
THANKS SMEG
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