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Geevee11Greater Melbourne (Metropolitan), VIC
- Verified customer
Great Gym
Listen up folks....Mostly, the negative comments here are regarding Memberships. This is a business, people. READ YOUR CONTRACT!
Now, as a current/previous member at Nunawading, Chadstone, and now Mentone, I am very happy with the quality of the equipment and the professionalism of the staff.
Don't like contracts? Pay for 6 months in advance.
The best of the 3?
Chadstone is hands down the best of them.
Trainer helped motivate me to a 24kg weight loss.
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SierraGreater Melbourne (Outer), VIC
Amazing!
honestly the best gym and staff, would definitely recommend south Pacific Health club to anyone looking to achieve the best results in the best environment! Very fairly priced with the best and newest equipment!
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WONT LET ME CANCEL MEMBERSHIP
DO NOT JOIN THIS GYM CHAIN!!!
need to cancel my daughters membership for certain reasons, have been 4 times to cancel and a different excuse is given each time so they can avoid cancellation. They are still charging my account...low life scum.
Will have to to the aggressive approach i guess.
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Member retention and cancellation is very problematic
TLDR: I attempted to resolve cancellation with them amicably and had a terrible, concerning experience. Best avoid.
I would urge everyone to avoid this club. It is extremely difficult to cancel the membership even where you are not on a fixed term contract. The processes in place appear to be intentionally designed to make it very difficult to cancel. This is disingenuous and disrespectful to customers of the club. I imagine that consumer laws in VCAT would come to the aid of many in my position who wish to cancel. The terms may amount to unfa...Read more
ir contract terms and their conduct may be construed as misleading or deceptive. I called the club to cancel my membership and was told I had to appear face-to-face at the club to do so. I advised that I could not attend face-to-face. However, they persisted to refuse to cancel the membership over the phone or by email. They did however state that my conversation with them on that date would amount to notifying them of my intention to cancel. When I eventually attended the club to cancel the membership, I was sat down and asked a number of questions relating to why I was cancelling for instance, my alternatives to the membership with this club. I raised the fact that the cancellation process was frustrating and noted the retention process. Remarkably, the staff member insisted that the required face-to-face cancellation meeting was not at all for the purpose of retention, but rather to give me the benefit of fully understanding the throws of cancelling a contract. I note that the 'Membership Cancelation' form she provided me during the required face-to-face meeting prominently and in detail describes 'alternatives to cancelling'. In fact, almost half of the form is dedicated to 'Alternatives to Cancelling'. The friendly demeanour of the staff member disappeared after expressing that I was not interested in alternatives to cancelling my membership. After raising my concerns with the staff member, they told me I wasn't able to cancel immediately because I had not provided 30 days notice to do so. I advised that I had already called to cancel and was told on the phone that the earlier conversation would amount to notification of cancellation. Despite this, the staff member refused to accept this as notification. The staff member stated that they would ask head office to assist. This assistance was denied. After the meeting, the staff member handed me a carbon-copy of the membership cancellation form. She had earlier asked me to sign the original. Approximately half of the form is dedicated to 'reasons for cancelling membership'. Again remarkably but perhaps not unexpectedly, the staff member left this section blank. This was despite my iterations of what concerned me.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Exceptionally difficult to get out of the membership, make empty promises.
I signed up with this gym earlier this year.
Firstly, the initial information I received both and writing and verbally, indicated to me I could use more gyms, than just Mentone. Their first letter said that I had access to 4 x 24/7 gyms. This was not the case. When I let them know, they gave me access to a gym that when I looked at their schedule, didn't have the classes I was after.
After a trial period, when I found that the average staff member couldn't help with simple questions about my basic routine, and that instead I needed to make...Read more
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BishyMelbourne
- 5 reviews
- 6 likes
Rude and incompetent staff
Reception staff do not know things they are supposed to know and also they are rude. Like parking options. If you ask them, their attitude is like it's your problem not ours. Talking to them feels like you are getting paid to go the gym and not the other way round. I was never told about the weekly parking options and ended paying a lot for the daily parking. Also were not helpful with my queries. Trainers are good though.
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michaelMELBOURNE
South Pacific St Kilda
I was a member for over 12 months and then tried to cancel. In addition to the rubbish you must come in to canel they are also that desperate they would not allow the cancellation until i had paid the 26 full payments of $49 even though i had paid 26 plus payments 3-4 were for a suspension at a discount rate. Effectively forcing a 14 month subscription on me as one of the reasons i joined was the suspension option.
Disgusting service i will never go back and will warn others to go any were else.
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South Pacific Chadstone
Not enough people share their positive experiences. South Pacific Chadstone has empathy for people with mental health issues. The staff have the ability to bring happiness and light into your life. This is the case for this mother and son. Initial contact with general manager Nick Corsini was so telling of what we were to experience.
Nick had recommended personal trainer Nicole. Instead we chose personal training manager Steve; why? Steve has a breadth of experience in dealing with mental health issues; an extraordinary find. He has t...Read more
he deepest level of empathy and his training regimes reflect this. Steve's foundational work was exceptional - correct use of equipment, a program to avoid injury, personal training was methodical, logical and delivered with intent. He was a perfect fit. Like all great staff, Steve was offered a manager opportunity elsewhere. What a loss for South Pacific Chadstone, moreover what a loss for us. Nick again recommended Nicole and we accepted. Well, she is dynamite; we clicked the very first day. Nicole's zest for training is infectious. It is like hating mathematics but your mathematics teacher is a gem. Nicole understands our feelings and is genuine in her concerns for us. She is the definition of empathy and compassion. This is why we remain at the gym; Nick was right. Nicole exceeded our expectations and we have formed a "family like" bond; what more can we say? I guess, if you have leadership that employs the very best staff, then the gym runs itself. It is staff, this is why South Pacific Chadstone is outstanding - nothing but praise! I am happy for South Pacific Chadstone to pass on our details should others wish to confirm our reflections.Similar opinion? Write a review on ieatwords.com.au!
Absolutely horrible!
I've tried to cancel my membership and it's been almost impossible plus they still want heaps of money of me for canceling despite the fact that I've been a member for 3 years. I tried to pause my membership at first but the terms for pausing were absolutely ridiculous (they were still going to charge me). The staff are rude and more interested in their own reflection in the mirror than the customers. They gym is so sorry with thick layers of dust around the gym. Wi-Fi doesn't work and the TV'S by the cardio machines are rarely working either and the AC is not functioning at all! Stay away, save yourself the money and the hassle! I'm actually appealed at how a business can be run this poorly.
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Reviewer
- 5 reviews
Appalling with some horrible trainers
They are very pushy with their sales techniques. Then the showers don't have any hooks on the inside so makes getting changed very difficult. Never enough spots for hair dryers especially in the morning. But the worst by far is the demeaning and belittling way some of the trainers treat new members of the class. Some of the trainers are lovely, there was a yoga teacher who took the core class who was particularly good. But I would definitely avoid the aggressive egos of some of the trainers. They're not curing cancer- perhaps get some lessons on how to talk to people without acting like you're going to deck them. Of course, as others have said, complaints to management go unheeded.
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Variety of classes, great facilities and clean
I am a member of the city gym and while I'm not one to 'pump weights' I love the classes. From anything les mills to reformer Pilates, yoga, core, strength classes or spin there are loads of classes to choose from and multiple different time slots. The staff are friendly, bathrooms/change rooms clean and I never have to wait for a shower. Highly recommend.
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MishBGreater Melbourne (Metropolitan), VIC
- 6 reviews
Refusal to put the cost in writing completely put me off
I rang to ask about the prices. Was told I had to go in, they wouldn't tell me over the phone.
I went in and was greeted by rather abrupt and rude receptionist who told me to wait at the couches. This guy eventually turns up and proceeds to give me over the top sales routine.
I repeated numerous times that I just wanted the costs.
After almost an hour, he finally/reluctantly writes the cost down. Then it just got confusing with the additional joining costs, personal trainer costs, which were reduced (of course only if I joined today!), th...Read more
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No soap in showers for days
No soap in the shower is for days on end I have spoken to the cleaners and been advised that the property is subleased and no money will be spent on fixing the basic item
Such as hooks to hang clothes missing for months
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Cleaning Chadstone
Hello I'm proud to say that I'm a member of chadstone health club and I will like to say that is one of the best cleanest and fresh to work out in the gym! Thanks to EcoWave Cleaning for excellent job.
Highly recommended!
Sincerely Peter
Member Chadstone
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PuttySandringham
Review of the reviews
I cant speak for other SP gyms but I am a foundation member of Mentone, after being at another gym for over 10 years and I cant speak highly enough of them. From the club manager who is fantastic and listens and initiates changes where she can, to the PT's who are always on the floor and happy to help, to the reception and sales staff who brighten my day every time I walk in.
The equipment is new the staff over the top friendly and professional all I can say to the negative reviews is that they must not have come to Mentone. Do yourself a favo...Read more
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STAY AWAY
The facilities are great but the member policy is a scam. They don't deserve your money. Go jogging or buy some weight it's way more cost effective
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AbhishekMelbourne
Unfair Business Practices
Went to Williamstown club Saturday around lunch time to join the club with my wife, was told to leave details and come back sunday ( next day )?? how painful ..cant even join the club at piece....
Anyways I got a call sunday morning by someone asking us to come back on Tuesday or Wednesday afternoon after i mentioned already we both work full time ( obviously he wasn't listening). I then asked how about today ? person on other side said ok ..come in 20 minutes!!!! I said no we are not ready but can we come at 12 o clock ( it was 11am when I wa...Read more
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karlMelbourne
- 6 reviews
- 3 likes
South Pacific Health Club Williamstown.
The only reason i joined South Pacific Health Club Williamstown. was for Yoga and meditation but one can not help get the impression. they are trying to Drive. these group classes out to replace them with any thing Les Mills even to the point in the yoga room they bright lights highlighting Les Mills. THere a lot of disgruntaled customers in the yoga classes and should they continue down the direction i suspect more will contunie to leave.
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Ivan PerthPerth
- 4 reviews
- 2 likes
Great gym, great customer service
I am visiting Mentone in Victoria and joined the local SPHC for 6 weeks whilst here. The staff are extremely friendly and courteous, and always on hand.
The range of equipment is extensive, all in great condition.
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janna83AU
- 6 reviews
- 4 likes
Shady business practices
I was with sphc for about a year. I enquired with reception about how i went about cancelling my membership as was returning to work. They said not a problem they had issued my 30 days notice on my account. 2 weeks later i enquired with a different person when the last payment would be charged. They then checked my account verifying i had requested to cancel and gave me a date.
4 months later i was horrified to find they were still taking money out under an anonymous name. After taking this up with them they denied all knowledge of me ever can...Read more
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Questions & Answers
suzcrawfasked
Can anyone please advise what a membership costs here? Why can’t their website be transparent?
1 answer
I had been trying to get a clear answer about prices for days, I just had to bite the bullet and make an appointment to get the pricing.
You can do a free 7 day trial at the gym before signing up.
Sign up Fee is $149 (This can get wavered if you pay a full 12mths in advance)
$14.95 / per week is for gym only.
$36 - 37 / per week for 3 months, Gym and all classes included, access to use any SPHC gym.
$33 -34 / per week for 12 months, Gym and all classes included, access to use any SPHC gym.
$30.60 / per week if you pay 12 months upfront, Gym and all classes included, access to use any SPHC gym.
No cancelation fee if you see your full contract out. If you cancel beforehand theres a $99 (From memory...) fee and you get charged $5 a week for the remaining weeks left within your contracted membership.
With the sign up you get 2 PT sessions where they write you a program according to your Body Scan and what you'd like to achieve. At the moment they have 5 PT sessions instead of 2 because its the new year.
Hope this helps! :)
Evaasked
Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....
No answers
Bobbi Pasked
I already have an MSAC aquatic membership and want to supplement this with a gym membership at Port Melbourne as it is walking distance. They do not seem to advertise any pricing which I find suspicious. Can anyone share some info before I go in?
No answers
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