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Reviews

2.3

149 reviews
5
(38)
4
(8)
3
(4)
2
(10)
1
(89)
  • Value for Money
    3.0 (20)
  • Customer Service
    3.2 (11)
  • Transparency
    2.7 (9)
  • Rates and Fees
    2.9 (9)
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Geevee11

Geevee11Greater Melbourne (Metropolitan), VIC

  • Verified customer

Great Gym

published

Listen up folks....Mostly, the negative comments here are regarding Memberships. This is a business, people. READ YOUR CONTRACT!
Now, as a current/previous member at Nunawading, Chadstone, and now Mentone, I am very happy with the quality of the equipment and the professionalism of the staff.
Don't like contracts? Pay for 6 months in advance.
The best of the 3?
Chadstone is hands down the best of them.
Trainer helped motivate me to a 24kg weight loss.

Value for Money
Sierra

SierraGreater Melbourne (Outer), VIC

Amazing!

published

honestly the best gym and staff, would definitely recommend south Pacific Health club to anyone looking to achieve the best results in the best environment! Very fairly priced with the best and newest equipment!

WONT LET ME CANCEL MEMBERSHIP

published

DO NOT JOIN THIS GYM CHAIN!!!
need to cancel my daughters membership for certain reasons, have been 4 times to cancel and a different excuse is given each time so they can avoid cancellation. They are still charging my account...low life scum.
Will have to to the aggressive approach i guess.

Value for Money
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Member retention and cancellation is very problematic

published
Value for Money
  • Verified customer

Exceptionally difficult to get out of the membership, make empty promises.

published
Bishy

BishyMelbourne

  • 5 reviews
  • 6 likes

Rude and incompetent staff

published

Reception staff do not know things they are supposed to know and also they are rude. Like parking options. If you ask them, their attitude is like it's your problem not ours. Talking to them feels like you are getting paid to go the gym and not the other way round. I was never told about the weekly parking options and ended paying a lot for the daily parking. Also were not helpful with my queries. Trainers are good though.

michael

michaelMELBOURNE

South Pacific St Kilda

published

I was a member for over 12 months and then tried to cancel. In addition to the rubbish you must come in to canel they are also that desperate they would not allow the cancellation until i had paid the 26 full payments of $49 even though i had paid 26 plus payments 3-4 were for a suspension at a discount rate. Effectively forcing a 14 month subscription on me as one of the reasons i joined was the suspension option.
Disgusting service i will never go back and will warn others to go any were else.

South Pacific Chadstone

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Absolutely horrible!

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I've tried to cancel my membership and it's been almost impossible plus they still want heaps of money of me for canceling despite the fact that I've been a member for 3 years. I tried to pause my membership at first but the terms for pausing were absolutely ridiculous (they were still going to charge me). The staff are rude and more interested in their own reflection in the mirror than the customers. They gym is so sorry with thick layers of dust around the gym. Wi-Fi doesn't work and the TV'S by the cardio machines are rarely working either and the AC is not functioning at all! Stay away, save yourself the money and the hassle! I'm actually appealed at how a business can be run this poorly.

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Reviewer

Reviewer

  • 5 reviews

Appalling with some horrible trainers

published

They are very pushy with their sales techniques. Then the showers don't have any hooks on the inside so makes getting changed very difficult. Never enough spots for hair dryers especially in the morning. But the worst by far is the demeaning and belittling way some of the trainers treat new members of the class. Some of the trainers are lovely, there was a yoga teacher who took the core class who was particularly good. But I would definitely avoid the aggressive egos of some of the trainers. They're not curing cancer- perhaps get some lessons on how to talk to people without acting like you're going to deck them. Of course, as others have said, complaints to management go unheeded.

Variety of classes, great facilities and clean

published

I am a member of the city gym and while I'm not one to 'pump weights' I love the classes. From anything les mills to reformer Pilates, yoga, core, strength classes or spin there are loads of classes to choose from and multiple different time slots. The staff are friendly, bathrooms/change rooms clean and I never have to wait for a shower. Highly recommend.

MishB

MishBGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Refusal to put the cost in writing completely put me off

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No soap in showers for days

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No soap in the shower is for days on end I have spoken to the cleaners and been advised that the property is subleased and no money will be spent on fixing the basic item

Such as hooks to hang clothes missing for months

Cleaning Chadstone

published

Hello I'm proud to say that I'm a member of chadstone health club and I will like to say that is one of the best cleanest and fresh to work out in the gym! Thanks to EcoWave Cleaning for excellent job.
Highly recommended!

Sincerely Peter
Member Chadstone

Putty

PuttySandringham

Review of the reviews

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STAY AWAY

published

The facilities are great but the member policy is a scam. They don't deserve your money. Go jogging or buy some weight it's way more cost effective

Abhishek

AbhishekMelbourne

Unfair Business Practices

published
karl

karlMelbourne

  • 6 reviews
  • 3 likes

South Pacific Health Club Williamstown.

published

The only reason i joined South Pacific Health Club Williamstown. was for Yoga and meditation but one can not help get the impression. they are trying to Drive. these group classes out to replace them with any thing Les Mills even to the point in the yoga room they bright lights highlighting Les Mills. THere a lot of disgruntaled customers in the yoga classes and should they continue down the direction i suspect more will contunie to leave.

Ivan Perth

Ivan PerthPerth

  • 4 reviews
  • 2 likes

Great gym, great customer service

published

I am visiting Mentone in Victoria and joined the local SPHC for 6 weeks whilst here. The staff are extremely friendly and courteous, and always on hand.

The range of equipment is extensive, all in great condition.

janna83

janna83AU

  • 6 reviews
  • 4 likes

Shady business practices

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Page 2 of 8
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Questions & Answers

suzcrawf

suzcrawfasked

Can anyone please advise what a membership costs here? Why can’t their website be transparent?

1 answer
Shan
Shan

I had been trying to get a clear answer about prices for days, I just had to bite the bullet and make an appointment to get the pricing.

You can do a free 7 day trial at the gym before signing up.
Sign up Fee is $149 (This can get wavered if you pay a full 12mths in advance)
$14.95 / per week is for gym only.
$36 - 37 / per week for 3 months, Gym and all classes included, access to use any SPHC gym.
$33 -34 / per week for 12 months, Gym and all classes included, access to use any SPHC gym.
$30.60 / per week if you pay 12 months upfront, Gym and all classes included, access to use any SPHC gym.

No cancelation fee if you see your full contract out. If you cancel beforehand theres a $99 (From memory...) fee and you get charged $5 a week for the remaining weeks left within your contracted membership.

With the sign up you get 2 PT sessions where they write you a program according to your Body Scan and what you'd like to achieve. At the moment they have 5 PT sessions instead of 2 because its the new year.

Hope this helps! :)

Eva

Evaasked

Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....

No answers
Bobbi P

Bobbi Pasked

I already have an MSAC aquatic membership and want to supplement this with a gym membership at Port Melbourne as it is walking distance. They do not seem to advertise any pricing which I find suspicious. Can anyone share some info before I go in?

No answers

Get an answer from our members and South Pacific Health Club representatives

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