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5 questions from our users

frank

frankasked

we just bought the ms311 and they started it at the store but when we brought it home it won't start. Any help?



1 answer
Poorbuildquality
Poorbuildquality

Take it back and try to get your cash back. It is a really poorly built chain for Stihl standards and has been plauged with issues including catastrophic engine failure (cylinder and cylinder head burning out). Stihl have attempted to cover this up by encouraging their dealerships to say a poor mix was used. If you can get your money back or change for a different model, I would do so.

Ray H.

Ray H.asked

I have what year were they first bought out

1 answer
Poorbuildquality
Poorbuildquality

2009 I believe, it has been plagued with issues. Really poor build just read thread.

Danny Dawson

Danny Dawsonasked

can you go from 20 inch to 24 inch bar?



No answers
tommyd

tommydasked

I have a stihl 311 that I just got. After I run 1 tankful of gas through it, I then start to have a problem where it stalls out when idling, or even when I am cutting. Once I let it sit for a day- it runs fine. Does anybody know what the issue is and is there a good fix for it?

1 answer
Nick
Nick

Sounds flooded. I've had this same thing once. I took it back to the dealer and I think what they did, was with 2 people, one person held the throttle in and set it to start, while the other pulled the start cord maybe 10 times to clear it. Then it started. Haven't had it flood since. Might work for you.

Actually someone else in this thread said:
(tie throttle wide open, do not use any choke at all, just turn to "I" (on) and give it a few pulls)

I found it interesting that the manual only suggested taking out the spark plugs and clearing the gap as a solution to a non-starting saw. I could not find a reference to starting a flooded carb.



Lesson is : never use the choke or half-choke if the engine has been used in last 12 hours or so.

Coy Whitehead Jr.

Coy Whitehead Jr.asked

Is it more powerfull than the ms290? I can buy the ms311Y. What's the Yankees refer to?

1 answer

I have only owned one Stihl chainsaw, the MS311. So I can't answer your question

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