18 questions from our users

Lindsay B.
Lindsay B.asked

this is the second time in the past 6 months the probe model TC0720A tYpe 910 10 a 200c 230- 240V stopped working. I'm happy with the Sunbeam kettle KIng but its expensive and annoying having to keep buying probes Thanks

2 answers
Will
Will

My first thermostat probe did not last long at all. My second has lasted well and, like you, love the barbecue itself.

I store the Probe inside after every barby...and I use the machine A LOT.

Lindsay B.
Lindsay B.

I also store the probe in a cupboard after each use. Disappointingly it hasn’t lasted very long like the last one. But I have been using it practically every night for the past 2 months.



Kev G.
Kev G.asked

Could you roast direct on the plate

1 answer
Will
Will
Rod
Rodasked

How do I get the control unit into the hotplate

No answers
win
winasked

The Sunbeam kettle king bbq which we purchased in May 2020 and have used 5 times has stopped working . There seems to be a fault with the plug in cord as we have tried a neighbors plug and it will work. The model number is TC0720A type 910 10A 200’C

1 answer
lena aristova
lena aristova

Is tc0720a and tc0720 same and can be used for hg6600b

Jim M.
Jim M.asked

how do I keep the safety button on the thermostat pushed in.

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Jim M,
I have just sent you a private message if you could kindly respond via this please.
Thanks

Maureen W.
Maureen W.asked

where can I buy a electric thermostat probe for a Sunbeam BBQ HG6600B

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Maureen W,
I have just sent you a private message if you could kindly respond via this please.
Thanks

Gaz
Gazasked

How do I keep the small safety button pushed in under the thermostat so that the kettle bbq comes on?

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Gaz,
I have just sent you a private message if you could kindly respond via this please.
Thanks

Jill H
Jill Hasked

Can i buy the rubber part on the hood of my king kettle sunbeam bbq

1 answer
Sunbeam
Customer SupportSunbeamSend a private message

Hi Jill,
If you go to our website attached https://www.sunbeam.com.au/ & scroll to the end of the page & find service agents locator if you click on there you will find any in your local area they will be able to assist you with your enquiry.
Thanks

Pauline D.
Pauline D.asked

Where in Tasmania can I buy a new steam vent for the lid of my Sunbeam electric barbeque

2 answers
Sunbeam
Customer SupportSunbeamSend a private message

Hi Pauline D,
If you go to our website attached https://www.sunbeam.com.au/ & scroll to the end of the page you will find service agent locator if you click on there you will find all the service agents in your local area.
Thanks

Pauline D.
Pauline D.

Thank you for your quick response.

Holly K.
Holly K.asked

Hi there we just purchased this from Harvey Norman and are trying to use for the first time. The light on the probe is showing power is coming through as it turns orange on minimum but will not heat past that. It has been on for 40 minutes now and no change. Faulty?

3 answers
Joanna
Joanna

Yes we returned ours the first time we tried to use it. It needs to be fixed. I would not buy one again

Sunbeam
Customer SupportSunbeamSend a private message

Hi Holly K,
I have just sent you a private message if you could kindly respond via that please.
Thanks

Maree
Maree

I have just purchased the king kettle and presently have a roast in it, but it will not heat past the hot dial have had it on now for 1 hour 20mins, going to have to pull the roast out and cook in the oven. Any ideas ??

Kathy C.
Kathy C.asked

Where can i purchase another power cord for my kettle king as mine has been lost in transit

3 answers
Sunbeam
Customer CareSunbeamSend a private message
Gail
Gail

I would contact the manufacturer!

Sunbeam
Customer CareSunbeamSend a private message

Hello Gail,
We sell our spare parts with affiliated spare part retailers which I have directed Kathy too.

Hank N.
Hank N.asked

Do l leave the vent on kettle lid open or shut while roasting

1 answer
Sunbeam
Customer C.SunbeamSend a private message

Hi Hank N.
Thank you for contacting Sunbeam. For slow roasting it is best to have the air vent open. For oven/usual roasting it is best to have it closed. This will ensure the heat is well concealed and the moisture is contained.

Deb
Debasked

Can it be used inside the home without setting off smoke alarm?

1 answer
Jodie
Jodie

Most definitely. I have brought it inside to use all winter.

Dave
Daveasked

Where can I get a probe shield?

2 answers
Jodie
Jodie

I am gathering that your probe has stopped working? If so, I have found the Kmart brand stone electric frypan also works in the kettle king.

Margo Hayes
Margo Hayes

I've had two probes that have failed! Seems to be a problem with the kettle bbqs

Margotturner16
Margotturner16asked

What temperature should l cook pork crackle skin and how long to cook for?

3 answers
Phil Mc
Phil Mc

Not sure about just the skin. Page 19 of the manual/recipe book says to cook a 1.6kg pork on max for one hour, then turn and cook for another 30 minutes. Hope that helps.

Margotturner16
Margotturner16

Do you have a temperature

Geoff
Geoff

Margot, I've afraid I've not had any great success with pork crackling. Best idea might to peel off the skin and cook it separately at the highest possible temperature.

debs
debsasked

Does anyone know where I can get a replacement plate for my Sunbeam Kettle King model a80807? Handle is broken and non stick coating is no longer non stick.

2 answers
HanNatNana
HanNatNana
Sunbeam
Brendan K.SunbeamSend a private message

Hi debs, for any spare parts please contact your nearest Sunbeam Service Agent. List of agents can be located on our website under Support and Service. You can also contact our Consumer Support Line on 1300 881 861 for further assistance.

Terry275
Terry275asked

How much electricity does it use

1 answer
Sunbeam
Brendan K.SunbeamSend a private message
Sutira
Sutiraasked

how to smoke fish on Kettle King barbecue?

3 answers
Deza da Advocate
Deza da Advocate

no idea

lena aristova
lena aristova

I am looking for control probe for the model hg6600b and it seems like no one has it. I have got brand new bbc but can’t use it. Please help if you can. Lena

lena aristova
lena aristova

Looking for control probe for hg6600b

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