Terrible customer service. Took me a month to cancel my membership, with me having to do all the chasing up. Once I finally got to cancel the membership, I picked the next available date and still got billed. They refuse to reimburse me. Shocking.

Club Lime has just taken over my gym where I have been a member for 11 years. The service declined immediately and I have had one poor example after another. From head office it took days to return Emails, additional fees, failure to return calls and no flexibility to accommodate customers. I find them just one big business with no care for the customer Don’t join!

it is a long story but the nuts and bolts are that they lock you into a cycle of fines and fees without services.

it started because I needed to change the card on file - they have not updated the card despite me trying to change it online (i showed them screen shots to prove the error) and that I physically went into the gym to sort it out. Other people at the information desk were having similar problems with payment that day as well.

club lime wont let me cancel my membership, I continue to accrue fees, and I cannot use the gym - I hope the ombudsman can sort it out but I would strongly advise not using this gym.

Due to my local club refurbishing and not notifying the members that they will not be running any scheduled classes, I decided to suspend my membership. Due to the fact that I had to move to a further away gym to do my body pump classes, I cancelled my membership. Nearly a month later they are still debiting my account. Members BEWARE that they still charge you for a month after cancellation - even if you haven’t been using their gym! Bad customer service all round. Will not join again!

Due to an error on their end they overcharged me by $20 for the fortnight. They didn't communicate this with me at all - and had to spend forever on the phone, finally having to write emails to get an explanation.

Beyond this - the facilities are generally nice, but gym rules aren't enforced, and there's zero etiquette

Due to my health and other injuries I wanted to cancel my gym membership. Today they said that my banking wasn't right, before I could get to do anything about it they already took another extra $20 out of my account. How does that make sense that this time the banking worked without my interference but they still charged me for $68.. I'm just a student and don't have that much money on my hand to be taken away from me. I'm never joining this club again

I tried to use the Club Lime at Curtin, ACT. No-one was ever on the desk so I could not obtain my token to get me into the gym after hours which is when I use it. No staff are ever available on the weekend. Too expensive and the PT Instructors are inexperienced and rude. Will never join again.

Signed up for platinum but there are no pools southside. The club has two pools and both are Northside. Closest one to to Tuggeranong is 25 minutes away. However the gyms are good. Its a shame about the pools.

Trying to my cancel memership is a nightmare.showers are gross and front desk is rude.club changed hands and just dived.Really unpleasent place.Stay away so many better gyms to choose from.

My membership was meant to be placed on hold while i was on holiday
Came back to realise it hadn't been.
I cannot get any managers to contact me and help fix the mistake
I've now joined another gym and would like my membership cancelled but they won't do that either.

Never have I seen such lousy customer service from management. Other staff members have told me that management can waive the fees and for me to not update my payment details till it's been sorted but management are no help whatsoever.

DO NOT JOIN! There are gyms out there that don't just want your money.

My son signed up for casual membership and confirmed with staff at sign up that he could cancel at any time. This was untrue and they kept debiting his bank account. Do not sign up for club lime. They are ripping off students

Refurb at Kingston decreased the group fitness room to unbelievably small (clearly designed by someone who has never taken a class in that room) and the materials used to refurb the club STINK!! Like vomit. Or really really bad body oder. Six months on and it’s not better. Silver members forced to upgrade to Platinum when the cycle studio was ‘moved’ to the Foreshore with only 2 weeks notice. At least that cycle studio doesn’t stink; but the technology is ‘down’ more than its up.

Had a personal trainer with whom it took weeks to get an appointment with. He kept rescheduling last minute. Then gave me a generic program that had nothing to do with my goals. Eventually when I cancelled my 'no contract' membership I was slapped with a huge cancellation fee disguised as '28 day notice period'. In other words just a massive rip off.

The equipment is old - still from previous gym owners
2/5 of the toilets work - the others have been out of use for months
Range of classes is okay, but limited to les mills (lots of pump and balance) - should offer more attack and combat
Personal trainers hog the functional equipment