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trouble trying to get SD card updated, as it says to do. Still won’t record to iPhone.
trouble trying to get SD card updated, as it says to do. Still won’t record to iPhone. Emailed company several times, as manual doesn’t explain. reply hard to understand. My daughter supposedly upgraded SD card for me, so should work, but doesn’t. Very disappointed. have to return it. Sad, because it would be great if it worked. Don’t like the way it sticks on windscreen the way it does. Keeps coming off.
Cheap but does the job. Technical Support Individual Just Sighs
Camera is cheap. Stick on foot cannot be removed from camera so removal and refit of SD card is difficult. Inevitability of leaving greasy hands on windscreen. Technical support plays a big role in any of these cameras. And theirs is also cheap. Brad sighs at every turn as he has to painfully explain to a gen X how to do something that must be automatic with gen Y's. What a pain in the back I must have been.
Purchased in January 2021 at JBHIFI for $239.00.
Same issue, constantly turns off and on. Very poor product.
Difficult to set-up cable for rear camera not long enough. Constantly turns off and on.
I paid yo get I stalled so very expensive exercise.
Will be asking for money back from JB HiFi.
Never buy a Kapture Webcam
What a piece of crap that Kapture make. All I read is how bad all their webcams are and mine is no exception. Already in the bin and will never buy another one again. Save your money and give this company a wide berth
Waste of money
Made the mistake of buying 3 for my business vehicles. Took forever to set up. After only 3yrs the windscreen mount on all 3 has fallen to pieces. Don’t ring the company for help to get replacement parts they no better than this product. Absolute rubbish.
Dashcam is garbage and so is there customer service
After spending half a day installing the dashcam neatly in my vehicle I turned it on and worked perfectly until I put an SD card in, and then it would continuously power on and off. Contacted them and after a couple emails suggesting what could be wrong and how to fix it nothing worked. As it was a gift I did not have a receipt to return it and they did not want to help replace their product. AVOID THIS COMPANY!
Purchased in February 2021.
Runs well with minimum functions in use.
Confusing to setup at firsts. But once the cam was set up according to the manual there were problems keeping it running. It crashed constantly so had to disable functions until reduced to camera recording with date and time and 5 minute videos. Motion sensor filled SDcard and would not rewrite so disabled it. But ok as a basic cask cam....
Good value for money for dual dash camera
When the camera system works, it's great. However setting up is rather cumbersome. It appears that the housing is not designed for Australian conditions as my case warped in just a few months although the manufacturer has offered a refund if I choose to return it. Images captured from both cameras are pretty good, but nightvision images are not as good as cameradesigned for night vision.
Faulty loop and loses timestamp
My wife bought this for me along with a highspeed 32g SD. The manual specifically states there is an option to loop record to the capacity of the SD (max32g). The setting process is straight forward. So user error is pretty unlikey. After a day of intermittent use the camera displayed a blue screen and shut down/stopped recording. The only option being to formatting/delete the content on the SD and restart the recording. A quick search revealed the same issue reported on ieatwords.com.au and possible workarounds suggesting the g-sensor coul...d be turned off or there may be a compatability with Sandisk SD cards. I also noticed the timestamp almost immediately began losing a few seconds of time each day, which would be problematic over time. There is clearly an issue with the device that needs to be resolved. JB hifi staff were great and processed the refund without issue. However, given this review and others I would suggest people choose another brand and that JB hifi might review whether it continues to stock a product with such bad product quality control.
We purchase our dash cam from JB HIfi. It is a good size and looks a quality camera BUT it kept saying card full (purchased with dash cam) and we would get a blue screen. Our son bought same dash cam, same time and had same problems. JB HIfi refunded our purchase without any problems and we purchased a navman, which wouldn’t even turn on, such a disappointment for a well know brand so we got our money back. I have since read where Sandisk SD cards can cause problems in dash cams but we purchased 32 high speed card with camera so we could do no more.
DO NOT WASTE YOUR MONEY !!!!
I purchased this product yesterday from JB Hi Fi and was excited to finally have my first Dash Cam. Disappointed is an understatement. Anger is closer to the mark.
The camera was set up as per the manual and started up with no problems whatsoever. After driving out of the carpark it switched to a black screen. I had no idea whether it was recording or not. The manual was of no use as has no Troubleshooting section. After some research I found that it had gone into screensaver mode (which is useless, I want to see a screen to know if it was re...
Has never worked. Wouldn't turn on and was a waste of my money. Don't buy this product.
Lost recipes which is my own fault but I would still expect the product to work as described.
It worked once the first time I installed it. And never worked since. Really annoyed. I'll never purchase from this company again.
Doesn't record it when you need it most
I installed this device ages ago and It seemed to be working fine. Would turn on when the car did like the manual says it will. Then I witnessed a car accident and I offered to show them my footage (it happened right in front of me and should have been recorded). When I looked back I only had footage from a few months back. One day it just stopped. So I re-read the manual and set it up again, this time I checked it every few days. I just checked the footage because a driver was being reckless and I wanted to check their plates and there was no ...footage. I have footage from the same day, up to minutes before this happened. The camera had a solid blue light instead of the usual flashing blue (recording) light. I can see no mention of what the difference between flashing blue and solid blue means in the manual. Also, a general standard is red for record, blue for charge, so this was incredibly confusing for me. This camera wasn't particularly cheap but it was the only camera with a rear facing camera at JB at the time of purchase. I would not recommend this brand to anyone and I will definitely not be buying one again. It also takes up the only charging port which I needed for my phone, I had to buy a portable power pack (but that's a separate issue).
Update review, Parkmate very helpful
I had issues with my KPT 722's of which i purchased 2 I called parkmate finally got hold of the and they were very helpful in resolving my problem, initially gave 1 star and bagged them but they really have provided great customer service and I am very happy with them. I wouldn't recommend the KPT 722 due to issues i had with it but I would recommend Parkmate the company. Thank you for help resolve my issues
Absolutely Rubbish!!!! Too much money for a crap product!!!!
Switches on/off all the time. We have tried all the options in the menu but nothing works. The minute you think you've got it sorted, it switches off and nothing gets recorded. It switches on when you switch the car on but when I drive out of the driveway it will switch off, then 2 minutes later it back on and that keeps going while driving. The screen turns green and purple for no reason. I have emailed Parkmate with NO luck. Not helpful. Just emailed to say take it back to JB Hifi. Unfortunately I can't find the receipt so I'm stuck with th...e useless product. I phoned JB too and they too said no receipt no help. I bought the product for safety and to cover myself as I spend a lot of time on the road. I hope I can find another company that support their clients and sells a great product.
Too many bugs to recommend
When this unit works, it works fine. However, the whole point of having a dash cam is so that it will record when it needs to. Then unit has a swathe of issues that make it incapable of being relied upon in a critical situation.
1: The rear camera often fails to record, or records a corrupted file.
2: The camera will often turn on when the ignition is switched on, then turn off as you start the engine, resulting in a need to turn it back on again.
3: It will randomly fail to record when in 5 minute loop mode.
4: It will some timer go into ...
Problem after problem
The recording function stops during extended use. After 4 months the mount broke. I returned to JB and they replaced it. They could not be more helpful. The new unit now wont pick up / record the video signal from the reward camera. Its rubbish - Id buy anything but one of these units. What is advertised as a simple to set up and easy to use product could not be further from the truth. Returned the nit for a refund.
Operates as it is advertised, happy!
This camera was a Christmas gift and is now operating everyday without any obvious problems. Installing was quite simple and the manual seems to cover most of the points discussed in other reviews. The menu is a bit challenging with quite small text, as is the user manual (which possibly needs reading a few times!)
Very happy so far though!
Radio interference from power supply
Once I had set up the camera using enclosed instructions I went for a test drive only to find I couldn't listen to the radio due to static noise. Unplugged the power supply and radio came good. Took the power supply back to JB HI FI and they replaced it. Lo and behold, exact same problem. Seems the makers have opted for the cheapest supply they could get. I now use a power supply from another product with no problems at all. Perhaps JB should distance themselves from this company.?
Questions & Answers
My camera is stuck on the last place I parked, I can't get the menu to come up to reset things, the sd card doesn't have anything since 2 months ago, only video no photos and I know pressed buttons to take photos.
I have a Kapture KPT 580 some how I have managed to set it to Russian ( I think) How do I restore it to english. ??
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