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See the Best Electronics & Computing Shops in 2020 as rated by Australians on ieatwords.com.au.



Reviews

(450)
(130)
(96)
(173)
(1,116)
  • Incentivised Review Yes (4%) · No (96%)
  • Product Quality
    3.1 (230)
  • Return Claim MadeYes (60) · No (214)
  • Shipping
    2.1 (50)
  • Customer Service
    2.8 (197)
  • Warranty Claim MadeYes (43) · No (225)

Katherine

KatherineSydney, NSW

Reject feedback on poor functionality

published
Return Claim MadeNo
Warranty Claim MadeNo

Wayne P

Wayne P

  • 5 reviews

Price matched saving me money

published

Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Sprocket Z3Z91A (White)
See all answers
wayne r.

wayne r.South East Queensland, QLD

  • 5 reviews

Can't write a fair review

published

Jb hifi site asked customers to write DVD reviews but won't allow your comments to be shown..Very bias business.they also deliberately make customers move in isles to create panic purchasing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPacific fair gold coast
Warranty Claim MadeNo
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Kevin

KevinCanberra 2600, ACT

  • 3 reviews

On shelf but not instore

published

Just in woden store went to buy expansion drive empty box on rack go to counter to buy; then they don't have stock; but wow they have a more expensive one to offer; smelkd like a bit of a scam

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWiden
Warranty Claim MadeNo
Product PurchasedNothing
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sosos

sososSouth East Queensland, QLD

  • 2 reviews

Great store, terrible delivery company (Toll Priority)

published

JB Hi-Fi is mostly an excellent store. I would rate it probably around 8/10 - so very good. I get most of my electronics stuff from JB. The problem arises when you buy something online and have to have it delivered. They use Toll Priority, which is the worst delivery company I've ever had the displeasure of dealing with. I rate Toll Priority as 1/10. Thus, I give JB Hi-Fi Online Store an overall 2.5/5. Instore pickup and shopping is 4/5 at minimum.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Rozzy M.

Rozzy M.

  • 5 reviews

JB HI-FI ONLINE IS GREAT

published

so easy and great to find my DVDs - we have very little DVD outlets in our town so jb hi-fi is great and often specials -gets me many I need to find, fast service

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDVDS
See all answers

Patti

Patti

  • 6 reviews

Friendly helpful staff

published

Great prices and they price match also. Helpful staff helping me find the right product. They have a excellent range of items to choose from. Good friendly service from their workers.

The reviewer stated that an incentive was offered for this review


SueD

SueDSydney, NSW

  • 3 reviews

Poor service

published

We brought and paid for an LG TV prior to Christmas. We were then told delivery would not be until week of 6 January. We accepted that.
Nothing happened last week and no contact.
My son has just contacted them. They’re out of stock again - remember we’d paid for ours already ! - and stock is not due until 23 January with delivery within 5 days after that. So close to a month!

Return Claim MadeNo
Store LocationMiranda
Warranty Claim MadeNo
Product PurchasedLG OLED OLED65E9PTA (65")
See all answers
Archiegirl

ArchiegirlSouth East Queensland, QLD

  • 8 reviews

Riverview Ipswich store has lost me

published

Went to Jb hifi to purchase a MacBook laptop, salesman seemed to know his stuff, which was great because I did not, gave him the list of requirements needed for my grandchild’s school requirement and was promptly shown and purchased said laptop. NOW here is my problem, NO ONE could put the laptop on my go MasterCard, and the one person who could was on lunch, it was a “ please sit here and wait” thing.
And wait we did, we were in store over an hour and it took 10 mins to select and agree to purchase. It was not the girls fault, she is entitled to a lunch break, but seriously in a busy Sunday morning, especially with many advertised specials, what idiot would have only 1 staff member on that can process credit cards??????????
Goodbye JB

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRiverlink
Product PurchasedApple Macbook 12-inch 2017
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Jacob F.

Jacob F.South East Queensland, QLD

  • 2 reviews

JB Is Hiding The Truth

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAcer Aspire 5
See all answers

Communication

published

I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

A recent experience

published

A recent experience. Could you please forward this to the JB hi-fi chief [name removed].
I purchased a tv from JB hi-fi because they say return to store policy if anything goes wrong...
Well 8 months later it stopped working, so I phoned spoke to [name removed] who confirmed, yes it within the 12 months, we will test it to confirm not working and we will replace it or provide a store credit. I said great as will live 100kms away. So off we went, they agreed to the refund, but refused to hand it over, said 4 to 6 weeks. At which I had a medical episode. You lying fools and how stupid we we're going to upgrade, we still will at Harvey Norman.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBerrimah
Warranty Claim MadeYes
See all answers

Steelmoo

SteelmooPerth, WA

  • 3 reviews

Seagate ultra thin back up is Rubbish- why sell it?

published

Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day

Product Quality
Return Claim MadeNo
Store LocationWhitfords
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus Hub
See all answers

Palo

PaloSouth East Queensland, QLD

  • 2 reviews

Product failure return

published

Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOxenford
Warranty Claim MadeNo
Product PurchasedArlo Pro 2
See all answers

The reviewer stated that an incentive was offered for this review

We need a new electronic store to put this incompetent mammoth out of business.

published

Typical example of Australian “who cares?” incompetence. They resell products that have been returned because they’re faulty. They resell unsealed products. They offer a refund but it takes bloody ages.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Cove85

Cove85Sydney, NSW

  • 2 reviews

Top products, top service and delivery

published

Always so easy and reasonably priced. Delivery teams are always friendly and helpful. My go to store for all things technology and gaming. Keep up the good work jb hi fi

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Poor service

published

Central JB Hi-FI The worst store I have ever experienced, absolutely no customer service skills, would not recommend this store. Placed a complaint with Head office a week ago and still no response for them either. Obviously customer service doesn't mean a lot for this company, starts from the top and filters down but the only thing filtering down is incompetence and arrogance.

Product Quality

James S.

James S.Illawarra, NSW

Dreadul delivery with Toll

published

Product hasnt arrived due to jb demanding signature on arrival with Toll. This is ridiculous for an item worth less than $10. Never again jbhifi. Too many horrible experiences with you and Toll. You refuse to allow the item to be left in the mailbox and Toll never get the delivery date correct. Useless.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCD
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Disapointed

Disapointed

  • 6 reviews

Service with a SMILE so rare!

published

So I purchase more C/D Music than good for my bank account and always so delighted with the service from the staff in this store!
WELL DONE!
And the music range is the best of your stores!


Milord

MilordDuffy 2611, ACT

  • 182 reviews

Incompetent and a lack of communication period

published
Customer Service
Return Claim MadeNo
Store LocationNunawading (VICTORIA) and Belconnen (ACT)
Warranty Claim MadeNo
Product PurchasedSony KD-85X8500G (85")
See all answers

Page 1 of 99

Questions & Answers

Kaka

Kakaasked

Can I have the tax invoice re- printed with my name and address on it as I want to claim for GST?

2 answers
Fired Up
Fired Up

Suggest you go back to the store and ask as this is just a Review site

thomas p
thomas p

who knows have you thought about contacting the store


Brian Steventon

Brian Steventonasked

Please advise if your refurbished Fetch Mighty have bluetooth

2 answers
Fired Up
Fired Up

This is just a Review site

thomas p
thomas p

ask the store


Vera T.

Vera T.asked

I have bought a 13.3 FHD IPS LED Display hp laptop just yesterday. I haven't opened it .As I was not sure if i was happy with it . The unit was advertised for $1299.00. in the store at planty vally sc. For the same computer your add on your internet is $1199.00. They did let me purchase it For 1199 .00 thinking i got $99 off . I think that the screen is to small .I would like to at least14.2 screen lap top which are advertised $1299.00 either lenovo or a hp . can i make an exchange the unit or return it and get my money back?

3 answers
george
george

probably not Have you contacted the store where you purchased it.

Archiegirl
Archiegirl

I don’t know, I got specific spec for my grandchild’s school. Ring them and find out.

Fired Up
Fired Up

I don’t think to accept ‘change of mind’


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