JB Hi-Fi Online Store

I ordered a jb hi fi voucher for a Christmas present and selected it to be emailed (to avoid issues with delivery after seeing bad reviews). Paid the money and come
Christmas Day ask the person if they received their voucher (which should be automatic as no dates could be selected. They never received the email after checking all
Folders, junk and deleted. I sent an email to follow up via the feedback/enquiry form and got a response a few days later saying it was sent but they’ve resent it. Wasn’t until then that it went through. I then receiv...Read more

I ordered a tv through click and collect from Jb hi fi parramatta Westfield. I received an email to come and pick it up. My parents drove 1 hour from the city to pick it up to only get there and be told the tv was not ready and the email was sent by accident. The only reason I chose click and collect was to save money on delivery which my parents had to spend anyway by driving there for no reason. My parents were then told to drive another 30 mins to black town to pick up the tv wasting more time and petrol for them. I even contacted to store t...Read more

The dvd I received looked like a secondhand item. The blister packaging was missing the DVD box was scratched and dented. It was clear this wasn’t from the delivery as it was bubble wrapped. When emailing to get this item swapped the store manager was unhelpful and said I had to go into a store to swap the item and locate another replacement in a store to get redirected to a local one. I went to my local store who were unable to get a replacement in on time but were able to put one on hold at another store. I had to drive 30 min to another stor...Read more

I bought a keyboard and a apple pencil and price matched it to Apple student prices because it was an apple product where they said they can't do any better so you might as well go to Apple and be given the extra care when you shop. Staff were able to guide me around the store. The person who served me at the counter forgot to give me change and simply offered me a receipt. I went back as soon as I realised which is 8 mins after purchase and I told her the issue. She was friendly and called manager straight away. I have no issues with her and ...Read more

Ok I'm changing my review. Also asking do not give bad reviews because of delivery delays as it's not their fault - it's toll's
Jb hifi uses toll for delivery - check out toll's reviews
/listings/toll-priority
And you will see why I have requested that jb uses a different company due to the fact that massively late deliveries are seen as a smear on jb hifi itself, which it isn't.
I was waiting, waiting for my delivery but it was so late.I decided that I'd go into the physical store and just buy the darn thing and...Read more

I bought a TV from the on line store. Paid full amount including $59 delivery fee on my credit card. I received a text on Saturday to say my TV would arrive between 1.30pm and 4.30pm Sunday. No TV arrives but JB Hi Fi website says fulfilled!! I ring warehouse who say they can't contact driver or courier company so there is nothing they can do. Next thing I get s text with a link to a tracking system that says the driver is 8 minutes away. I can see the driver has taken a wrong turn and is heading away from me. I try to ring the driver to ...Read more

Ordered a product as a present before christmas. Paid for express delivery for it to be delivered within 2 days.
Two days after it was supposed to be delivered I emailed them (they don't have a number you can call, probably because they know they would be inundated with complaints), they claimed it had been dispatched and i would be able to track it within 48 hours. Check with the tracking company, no record of consignment number.
Wait another 2 days just to give them the benefit of the doubt. Still nothing so i send a follow up email. Jb say...Read more