Reject feedback on poor functionality
I ordered a jb hi fi voucher for a Christmas present and selected it to be emailed (to avoid issues with delivery after seeing bad reviews). Paid the money and come
Christmas Day ask the person if they received their voucher (which should be automatic as no dates could be selected. They never received the email after checking all
Folders, junk and deleted. I sent an email to follow up via the feedback/enquiry form and got a response a few days later saying it was sent but they’ve resent it. Wasn’t until then that it went through. I then receiv...
Great store, terrible delivery company (Toll Priority)
JB Hi-Fi is mostly an excellent store. I would rate it probably around 8/10 - so very good. I get most of my electronics stuff from JB. The problem arises when you buy something online and have to have it delivered. They use Toll Priority, which is the worst delivery company I've ever had the displeasure of dealing with. I rate Toll Priority as 1/10. Thus, I give JB Hi-Fi Online Store an overall 2.5/5. Instore pickup and shopping is 4/5 at minimum.
Dreadul delivery with Toll
Product hasnt arrived due to jb demanding signature on arrival with Toll. This is ridiculous for an item worth less than $10. Never again jbhifi. Too many horrible experiences with you and Toll. You refuse to allow the item to be left in the mailbox and Toll never get the delivery date correct. Useless.
24 days and still no delivery of an “in stock” item
Ordered online for the first time and it took them 8 days to ship the “in stock” item and then have been messed around with their delivery service, 24 days later.... still not delivered! Shop in store, don’t waste your time with this crap!
- Verified customer
Please don’t buy online
Ordered Go pro bundle offer but got Only Go Pro.They send you doggy promotions but when you order you will get different one.
And also terrible customer service staffs
Every time has had to repeat my problems to them.
I ordered a tv through click and collect from Jb hi fi parramatta Westfield. I received an email to come and pick it up. My parents drove 1 hour from the city to pick it up to only get there and be told the tv was not ready and the email was sent by accident. The only reason I chose click and collect was to save money on delivery which my parents had to spend anyway by driving there for no reason. My parents were then told to drive another 30 mins to black town to pick up the tv wasting more time and petrol for them. I even contacted to store t...o speak to the manager and was hung up on twice. No one at the parramatta store offered any compensation for their MISTAKE. They could have atleast provided a voucher or offered to deliver the tv to our house for free. I am highly disappointed in their service and will never shop there again. Very Horrible.
Delivery via Toll is terrible
Toll left a card even though I was gone at the time. Got an email to say item was delivered! Had to call the call centre to find out where my parcel was. They don’t come back - you have to go get it from a parcel collection point. I was told that at 3pm I would be sent a PIN number to collect my parcel. At 5pm I had to phone back again to say I still didn’t get the PIN. However the call centre couldn’t tell me the PIN (even after answering all the identity questions). So they will “raise a case”. Thanks for nothing. I would never use JBHifi delivery option again while they are using Toll.
Never buy online, hassle of verification!!
Will never buy anything online from JB hi-fi. The hassles of having them ringing you up to verify payment even though the payment already been deducted from PayPal account. Too many unnecessary questions to verify email even though I gave them all the emails link to my PayPal account, including my phone number etc...
To go through all that hoops and loops just buying a PS4 subscription voucher! Never again!!
The dvd I received looked like a secondhand item. The blister packaging was missing the DVD box was scratched and dented. It was clear this wasn’t from the delivery as it was bubble wrapped. When emailing to get this item swapped the store manager was unhelpful and said I had to go into a store to swap the item and locate another replacement in a store to get redirected to a local one. I went to my local store who were unable to get a replacement in on time but were able to put one on hold at another store. I had to drive 30 min to another stor...e to swap the item. Both these stores asked a lot of questions as they thought I was trying to return a used product. So overall I had to pay for delivery of an “used” item and I then had to make 2 trips wasting 3 hours overall getting the item replaced. I ended up having to do the very thing I was trying to avoid before Christmas. I would never recommend online purchasing From JB hifi And there isn’t anyway of contacting anyone to deal with the complaint either.
Good but could have been better
I bought a keyboard and a apple pencil and price matched it to Apple student prices because it was an apple product where they said they can't do any better so you might as well go to Apple and be given the extra care when you shop. Staff were able to guide me around the store. The person who served me at the counter forgot to give me change and simply offered me a receipt. I went back as soon as I realised which is 8 mins after purchase and I told her the issue. She was friendly and called manager straight away. I have no issues with her and ...think she did her job well. I do feel, as a customer I should be more wary of my money. Anwyays Manager then comes through looking angry and asks what's the problem where I go onto describing. He then tells me there's no way to prove that and was going for resume with his tasks but I had to step up ask him why he can't check cameras because I've worked at a JB hi Fi store and know that my previous manager would have. Anyways he then proceed to check the cameras and I receive my change. I wish he could have offered to without me having to ask him to and customers come for a pleasant shopping experience but having forgotten my change made me hesitant and he could have relieved that straight away instead of letting me panic and find ways to prove that I really forgot the change.this is just something, so we can all work to improve in the retail environment. Also case I purchased for iPad is dusty.
Appalling delivery service
I have just had the most appalling experience with Toll Couriers ( the delivery service that JB Hifi use). Been stuffed around for days by them and still havent received my TV set. JB, you need to use another method of delivery because I certainly will not be recommending you to anyone while you continue to use this most appalling company.
Don't depend on delivery. Go in and pick it up instead
Ok I'm changing my review. Also asking do not give bad reviews because of delivery delays as it's not their fault - it's toll's
Jb hifi uses toll for delivery - check out toll's reviews
And you will see why I have requested that jb uses a different company due to the fact that massively late deliveries are seen as a smear on jb hifi itself, which it isn't.
I was waiting, waiting for my delivery but it was so late.I decided that I'd go into the physical store and just buy the darn thing and...
They say my TV has been delivered but I never got it
I bought a TV from the on line store. Paid full amount including $59 delivery fee on my credit card. I received a text on Saturday to say my TV would arrive between 1.30pm and 4.30pm Sunday. No TV arrives but JB Hi Fi website says fulfilled!! I ring warehouse who say they can't contact driver or courier company so there is nothing they can do. Next thing I get s text with a link to a tracking system that says the driver is 8 minutes away. I can see the driver has taken a wrong turn and is heading away from me. I try to ring the driver to ...give him directions to my place. After several unanswered calls the courier hits a button and the tracking system says that my TV has been delivered and invites me to fill out a survey. Current status is I am out of pocket over $3,000, I waited for 6 hours on Sunday, I have no TV and JB Hi Fi say they delivered it. I don't know what to do next.
If I could give them a zero I would
Ordered a product as a present before christmas. Paid for express delivery for it to be delivered within 2 days.
Two days after it was supposed to be delivered I emailed them (they don't have a number you can call, probably because they know they would be inundated with complaints), they claimed it had been dispatched and i would be able to track it within 48 hours. Check with the tracking company, no record of consignment number.
Wait another 2 days just to give them the benefit of the doubt. Still nothing so i send a follow up email. Jb say...
- Verified customer
I have preordered a Samsung Note 10 Plus with JBHifi and was delivered quickly. They always have some tempting promotions like the one i got with the phone was an AKG noice cancelling bluetooth headphone.
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Please advise if your refurbished Fetch Mighty have bluetooth
I have bought a 13.3 FHD IPS LED Display hp laptop just yesterday. I haven't opened it .As I was not sure if i was happy with it . The unit was advertised for $1299.00. in the store at planty vally sc. For the same computer your add on your internet is $1199.00. They did let me purchase it For 1199 .00 thinking i got $99 off . I think that the screen is to small .I would like to at least14.2 screen lap top which are advertised $1299.00 either lenovo or a hp . can i make an exchange the unit or return it and get my money back?
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