JB Hi-Fi Retail Stores

Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.

Jb hifi site asked customers to write DVD reviews but won't allow your comments to be shown..Very bias business.they also deliberately make customers move in isles to create panic purchasing.

Just in woden store went to buy expansion drive empty box on rack go to counter to buy; then they don't have stock; but wow they have a more expensive one to offer; smelkd like a bit of a scam

Great prices and they price match also. Helpful staff helping me find the right product. They have a excellent range of items to choose from. Good friendly service from their workers.

We brought and paid for an LG TV prior to Christmas. We were then told delivery would not be until week of 6 January. We accepted that.
Nothing happened last week and no contact.
My son has just contacted them. They’re out of stock again - remember we’d paid for ours already ! - and stock is not due until 23 January with delivery within 5 days after that. So close to a month!

Went to Jb hifi to purchase a MacBook laptop, salesman seemed to know his stuff, which was great because I did not, gave him the list of requirements needed for my grandchild’s school requirement and was promptly shown and purchased said laptop. NOW here is my problem, NO ONE could put the laptop on my go MasterCard, and the one person who could was on lunch, it was a “ please sit here and wait” thing.
And wait we did, we were in store over an hour and it took 10 mins to select and agree to purchase. It was not the girls fault, she is entitled to a lunch break, but seriously in a busy Sunday morning, especially with many advertised specials, what idiot would have only 1 staff member on that can process credit cards??????????
Goodbye JB

I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

A recent experience. Could you please forward this to the JB hi-fi chief [name removed].
I purchased a tv from JB hi-fi because they say return to store policy if anything goes wrong...
Well 8 months later it stopped working, so I phoned spoke to [name removed] who confirmed, yes it within the 12 months, we will test it to confirm not working and we will replace it or provide a store credit. I said great as will live 100kms away. So off we went, they agreed to the refund, but refused to hand it over, said 4 to 6 weeks. At which I had a medical episode. You lying fools and how stupid we we're going to upgrade, we still will at Harvey Norman.

Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day

Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.

Typical example of Australian “who cares?” incompetence. They resell products that have been returned because they’re faulty. They resell unsealed products. They offer a refund but it takes bloody ages.

Central JB Hi-FI The worst store I have ever experienced, absolutely no customer service skills, would not recommend this store. Placed a complaint with Head office a week ago and still no response for them either. Obviously customer service doesn't mean a lot for this company, starts from the top and filters down but the only thing filtering down is incompetence and arrogance.

So I purchase more C/D Music than good for my bank account and always so delighted with the service from the staff in this store!
WELL DONE!
And the music range is the best of your stores!

I received the Alexa home for Christmas I love it so much fun
Had friends over for new year played all our music though this played games and asked her facts
Have added lights to ask Alexa to turn on and off so convenient when you walk in at night

Every time I shop at JB the customer service is helpful and knowledgeable about their products. If the don't have what I'm after they are always able to direct me where I can get it. Never had any issues with anything I've bought from there.

Their service is great. When I found a huge sale online from an untrustworthy brand, JB price matched it with no questions asked.

They always have good prices and their service is great. I buy all my technology appliances from JB Hi Fi.

A man staff member in counter in JB HI-FI at Coomera West field is very rude today. I do not want to buy items from there anymore. Very disappointed (27/12/2019).

Just feel I need to write something. Ive found JBHIFI Brisbane cbd excellent with returns for faulty items. Twice this happened on the same day & not a question asked ..refunded. Third time lucky & it was a manufacturers error. This is why I continue to shop there first - well done