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Reviews

(72)
(20)
(6)
(13)
(118)
  • Product Quality
    3.3 (173)
  • Return Claim MadeYes (49) · No (145)
  • Customer Service
    2.8 (197)
  • Warranty Claim MadeYes (34) · No (158)

Wayne P

Wayne P

  • 5 reviews

Price matched saving me money

published

Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Sprocket Z3Z91A (White)
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wayne r.

wayne r.South East Queensland, QLD

  • 5 reviews

Can't write a fair review

published

Jb hifi site asked customers to write DVD reviews but won't allow your comments to be shown..Very bias business.they also deliberately make customers move in isles to create panic purchasing.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPacific fair gold coast
Warranty Claim MadeNo
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Kevin

KevinCanberra 2600, ACT

  • 3 reviews

On shelf but not instore

published

Just in woden store went to buy expansion drive empty box on rack go to counter to buy; then they don't have stock; but wow they have a more expensive one to offer; smelkd like a bit of a scam

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWiden
Warranty Claim MadeNo
Product PurchasedNothing
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Patti

Patti

  • 6 reviews

Friendly helpful staff

published

Great prices and they price match also. Helpful staff helping me find the right product. They have a excellent range of items to choose from. Good friendly service from their workers.

The reviewer stated that an incentive was offered for this review


SueD

SueDSydney, NSW

  • 3 reviews

Poor service

published

We brought and paid for an LG TV prior to Christmas. We were then told delivery would not be until week of 6 January. We accepted that.
Nothing happened last week and no contact.
My son has just contacted them. They’re out of stock again - remember we’d paid for ours already ! - and stock is not due until 23 January with delivery within 5 days after that. So close to a month!

Return Claim MadeNo
Store LocationMiranda
Warranty Claim MadeNo
Product PurchasedLG OLED OLED65E9PTA (65")
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Archiegirl

ArchiegirlSouth East Queensland, QLD

  • 8 reviews

Riverview Ipswich store has lost me

published

Went to Jb hifi to purchase a MacBook laptop, salesman seemed to know his stuff, which was great because I did not, gave him the list of requirements needed for my grandchild’s school requirement and was promptly shown and purchased said laptop. NOW here is my problem, NO ONE could put the laptop on my go MasterCard, and the one person who could was on lunch, it was a “ please sit here and wait” thing.
And wait we did, we were in store over an hour and it took 10 mins to select and agree to purchase. It was not the girls fault, she is entitled to a lunch break, but seriously in a busy Sunday morning, especially with many advertised specials, what idiot would have only 1 staff member on that can process credit cards??????????
Goodbye JB

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRiverlink
Product PurchasedApple Macbook 12-inch 2017
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Communication

published

I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

A recent experience

published

A recent experience. Could you please forward this to the JB hi-fi chief [name removed].
I purchased a tv from JB hi-fi because they say return to store policy if anything goes wrong...
Well 8 months later it stopped working, so I phoned spoke to [name removed] who confirmed, yes it within the 12 months, we will test it to confirm not working and we will replace it or provide a store credit. I said great as will live 100kms away. So off we went, they agreed to the refund, but refused to hand it over, said 4 to 6 weeks. At which I had a medical episode. You lying fools and how stupid we we're going to upgrade, we still will at Harvey Norman.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBerrimah
Warranty Claim MadeYes
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Steelmoo

SteelmooPerth, WA

  • 3 reviews

Seagate ultra thin back up is Rubbish- why sell it?

published

Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day

Product Quality
Return Claim MadeNo
Store LocationWhitfords
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus Hub
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Palo

PaloSouth East Queensland, QLD

  • 2 reviews

Product failure return

published

Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOxenford
Warranty Claim MadeNo
Product PurchasedArlo Pro 2
See all answers

The reviewer stated that an incentive was offered for this review


We need a new electronic store to put this incompetent mammoth out of business.

published

Typical example of Australian “who cares?” incompetence. They resell products that have been returned because they’re faulty. They resell unsealed products. They offer a refund but it takes bloody ages.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Poor service

published

Central JB Hi-FI The worst store I have ever experienced, absolutely no customer service skills, would not recommend this store. Placed a complaint with Head office a week ago and still no response for them either. Obviously customer service doesn't mean a lot for this company, starts from the top and filters down but the only thing filtering down is incompetence and arrogance.

Product Quality

Disapointed

Disapointed

  • 6 reviews

Service with a SMILE so rare!

published

So I purchase more C/D Music than good for my bank account and always so delighted with the service from the staff in this store!
WELL DONE!
And the music range is the best of your stores!


Milord

MilordDuffy 2611, ACT

  • 182 reviews
  • Verified customer

Incompetent and a lack of communication period

published
Customer Service
Return Claim MadeNo
Store LocationNunawading (VICTORIA) and Belconnen (ACT)
Warranty Claim MadeNo
Product PurchasedSony KD-85X8500G (85")
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Michelle

MichelleHunter Region, NSW

  • 3 reviews

Alexa home

published

I received the Alexa home for Christmas I love it so much fun
Had friends over for new year played all our music though this played games and asked her facts
Have added lights to ask Alexa to turn on and off so convenient when you walk in at night

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJb
Warranty Claim MadeNo
Product PurchasedAmazon Echo Plus
See all answers
Stacey C.

Stacey C.

  • 3 reviews

My go to

published

Every time I shop at JB the customer service is helpful and knowledgeable about their products. If the don't have what I'm after they are always able to direct me where I can get it. Never had any issues with anything I've bought from there.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGeelong
Warranty Claim MadeNo
See all answers

They price match everything!!!

published

Their service is great. When I found a huge sale online from an untrustworthy brand, JB price matched it with no questions asked.

They always have good prices and their service is great. I buy all my technology appliances from JB Hi Fi.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta JB HI Fi
Warranty Claim MadeNo
See all answers

sickman

sickmanFar North Queensland, QLD

  • 2 reviews
  • Verified customer

Customer service and knowledge about phones is below average.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationCairns central shopping center
Warranty Claim MadeNo
Product PurchasedOppo A5 2020
See all answers

Man Staff is rude in JB HI-FI at Coomera Westfield Shopping Center

published

A man staff member in counter in JB HI-FI at Coomera West field is very rude today. I do not want to buy items from there anymore. Very disappointed (27/12/2019).

Customer Service
Return Claim MadeNo
Store LocationJB HI-FI Coomera Westfield
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


will12

will12BRISBANE

  • 11 reviews

Great service

published

Just feel I need to write something. Ive found JBHIFI Brisbane cbd excellent with returns for faulty items. Twice this happened on the same day & not a question asked ..refunded. Third time lucky & it was a manufacturers error. This is why I continue to shop there first - well done

Product Quality
Customer Service
Return Claim MadeYes
Store LocationBrisbane CBD
Warranty Claim MadeYes
See all answers

Page 1 of 12

See all JB Hi-Fi reviews

Questions & Answers

Alicia

Aliciaasked

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website


Mark B.

Mark B.asked

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer


Peanuts

Peanutsasked

Why is one of my reviews rejected, is there any thing I can do to have it approved please. Credit where credit is due.

Ed ( Peanuts)

1 answer
george
george

j b hifi do not & cannot delete reviews they have nothing to do with this site maybe it was against the terms of use or posting guidelines of product review who run the site scroll down & you will see the terms of use at the bottom of the page read them & if you are still not satisfied contact product via the link at the bottom of the page. product review wont answer you here you need to use the help center


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