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Price matched saving me money
Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.
Can't write a fair review
Jb hifi site asked customers to write DVD reviews but won't allow your comments to be shown..Very bias business.they also deliberately make customers move in isles to create panic purchasing.
On shelf but not instore
Just in woden store went to buy expansion drive empty box on rack go to counter to buy; then they don't have stock; but wow they have a more expensive one to offer; smelkd like a bit of a scam
We brought and paid for an LG TV prior to Christmas. We were then told delivery would not be until week of 6 January. We accepted that.
Nothing happened last week and no contact.
My son has just contacted them. They’re out of stock again - remember we’d paid for ours already ! - and stock is not due until 23 January with delivery within 5 days after that. So close to a month!
Riverview Ipswich store has lost me
Went to Jb hifi to purchase a MacBook laptop, salesman seemed to know his stuff, which was great because I did not, gave him the list of requirements needed for my grandchild’s school requirement and was promptly shown and purchased said laptop. NOW here is my problem, NO ONE could put the laptop on my go MasterCard, and the one person who could was on lunch, it was a “ please sit here and wait” thing.
And wait we did, we were in store over an hour and it took 10 mins to select and agree to purchase. It was not the girls fault, she is entitled to a lunch break, but seriously in a busy Sunday morning, especially with many advertised specials, what idiot would have only 1 staff member on that can process credit cards??????????
I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.
A recent experience
A recent experience. Could you please forward this to the JB hi-fi chief [name removed].
I purchased a tv from JB hi-fi because they say return to store policy if anything goes wrong...
Well 8 months later it stopped working, so I phoned spoke to [name removed] who confirmed, yes it within the 12 months, we will test it to confirm not working and we will replace it or provide a store credit. I said great as will live 100kms away. So off we went, they agreed to the refund, but refused to hand it over, said 4 to 6 weeks. At which I had a medical episode. You lying fools and how stupid we we're going to upgrade, we still will at Harvey Norman.
Seagate ultra thin back up is Rubbish- why sell it?
Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day
Product failure return
Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.
The reviewer stated that an incentive was offered for this review
We need a new electronic store to put this incompetent mammoth out of business.
Typical example of Australian “who cares?” incompetence. They resell products that have been returned because they’re faulty. They resell unsealed products. They offer a refund but it takes bloody ages.
Central JB Hi-FI The worst store I have ever experienced, absolutely no customer service skills, would not recommend this store. Placed a complaint with Head office a week ago and still no response for them either. Obviously customer service doesn't mean a lot for this company, starts from the top and filters down but the only thing filtering down is incompetence and arrogance.
- Verified customer
Incompetent and a lack of communication period
As of writing this review, I am often left wondering on philosophical viewpoint(s) in lieu of customer satisfaction? And one of those viewpoint(s) is paramount to any single person who walks into a bricks ‘n mortar store (physical) about to make a purchase or does it on Internet (virtual).
And this is “Customer Service”.
May be I am to blame for making the purchase with a so-called “reputable” retailer such as JB HI-FI who I’ve bought stuff over the decades and never really experienced anything like this before in my experience.
On the 26th...December 2022, Box Day, while visiting Melbourne, I walked into a Nunawading store and purchased 1x 85” Sony X8500G TV as well as 1x Sony HT-Z9RF Soundbar. I asked a simple question whether all JB HI-FI stores were connected and followed by another question that I resided in the A.C.T. Rest assured, I was given some confidence and indicated that the answer was “yes”. Followed by an indicator that there was no stock in the A.C.T. and that the delivery of my purchase would need to be delivered from Sydney (NSW). I then responded by giving my calendar dates of availability.
I received the Alexa home for Christmas I love it so much fun
Had friends over for new year played all our music though this played games and asked her facts
Have added lights to ask Alexa to turn on and off so convenient when you walk in at night
My go to
Every time I shop at JB the customer service is helpful and knowledgeable about their products. If the don't have what I'm after they are always able to direct me where I can get it. Never had any issues with anything I've bought from there.
They price match everything!!!
Their service is great. When I found a huge sale online from an untrustworthy brand, JB price matched it with no questions asked.
They always have good prices and their service is great. I buy all my technology appliances from JB Hi Fi.
- Verified customer
Customer service and knowledge about phones is below average.
I bought an Oppo a9 2020 from JB HiFi in Cairns and was told specifically that it was capable of connecting with USBC micro to HDMI. Which is why I bought it. The salesperson obviously knows nothing about the software in the oppo a9 model I bought, but stated "yes" to get a quick sale done. Tried going back in to address the issue, was met with resistance by two staff members on the mobile section that day. One was chubby about 50yrs old coloured hair and shaved sides. The other a your guy in his 20's roughly 5'10-60" black hair. Both told me ...nothing was wrong with the phone and I should look up how to adjust settings to work my USBC HDMI which I also bought that day and is on my receipt. They could not tell me how it works nor did they seem in the slightest interested in helping me. Both of them did not have any customers at the time and were free to help me. Also my headphones when plugged into the 2020 a9 oppo were faulty. It would turn down the volume as soon as I plugged in the headphones. Headphones were fine on my older model oppo and the computer I use. I was told to buy new headphones which I did and now in total the phone and HDMI micro USB c and new headphones have cost me in excess of $550. I'm really annoyed that I was met with such poor customer service and no willingness to help me with a new phone that was compatible to HDMI and micro USB c. You really need to look at how your staff treat customer's, I'm a dentist by trade and I know what it means to be polite to people. Something's you need to teach those guys at Cairns JB Hi Fi.
Man Staff is rude in JB HI-FI at Coomera Westfield Shopping Center
A man staff member in counter in JB HI-FI at Coomera West field is very rude today. I do not want to buy items from there anymore. Very disappointed (27/12/2019).
The reviewer stated that an incentive was offered for this review
Just feel I need to write something. Ive found JBHIFI Brisbane cbd excellent with returns for faulty items. Twice this happened on the same day & not a question asked ..refunded. Third time lucky & it was a manufacturers error. This is why I continue to shop there first - well done
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Questions & Answers
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
Why is one of my reviews rejected, is there any thing I can do to have it approved please. Credit where credit is due.
Ed ( Peanuts)
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