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Reviews

2.7

283 reviews
5
(92)
4
(25)
3
(8)
2
(16)
1
(142)
  • Product Quality
    3.4 (219)
  • Return Claim MadeYes (61) · No (178)
  • Customer Service
    2.9 (247)
  • Warranty Claim MadeYes (41) · No (197)
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sim A.

sim A.Greater Melbourne (Outer), VIC

Arrogant At it's best

published

Elizabeth street Melbourne computer and TV store.
useless refused a cash sale only eftpos available.
staff rude
manager rude clueless
security guard clueless
please make them unemployed
don't shop at this store
A lot of people looking for work at this time that could do a better job with there eyes closed

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne Elizabeth street computer and TV store
Warranty Claim MadeNo
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Hoss

HossPerth, WA

Cannington branch

published

Terrible experience at Cannington branch in Perth when I request price matching three employee talk to me in same time and were very rude attacking me unbelievable very rude lady called Georgia
I did not believe I am in Australia ...do not believe them that they will match the price in 30 days they put lot of exception to escape doing that

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCannington `
Warranty Claim MadeNo
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Shannon

ShannonVictoria

  • 11 reviews
  • 1 like

Great company and service

published

Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKnox city victoria
Warranty Claim MadeNo
Product PurchasedNintendo Switch
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EHA1

EHA1Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Great Service!

published

The staff were super helpful when I was buying a new phone. They were able to answer all of my questions and provided great knowledge and a great price for what I was purchasing.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationKnox City
Warranty Claim MadeNo
Product Purchasedi phone
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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 164 reviews
  • 3 likes

The best mouse for your Surface

published

On Saturday 15th February 2020 I purchased a Microsoft Surface Arc Wireless Mouse (Black) for $80 so I could use it wirelessly when I go to Elise’s, my parents or on holidays. The staff were kind to me and the service was amazing.

Customer Service
Product Quality
Store LocationNunawading
Warranty Claim MadeNo
Product PurchasedMicrosoft Surface Arc Mouse
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Diane B.

Diane B.Geelong

  • 4 reviews

Didn't get what I paid for

published

Bought an iPod speaker, asked for one with a cable. Sent it as a gift. It did not have the cable, they say I have 2 by 1. Crap service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont Forum
Warranty Claim MadeNo
Product PurchasedSony speaker
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Isabelle

IsabelleSouth East Queensland, QLD

Do not trust JB Hi-Fi with your online purchase

published
Customer Service
Product Quality
Store LocationJB HI-FI ONLINE STORE
D M.

D M.Perth, WA

Poor customer service joondalup lakeside

published

I talked to the lady manager at joondalup lakeside, she was really unprofessional and rude. Every time before I had good experience at jbhifi,this time had very bad experience. Not buying anything from jbhifi.

aatt

aattSydney, NSW

  • 3 reviews

JB HI BYE

published

My experience with the Wetherill Park JBHI-FI chain is always an unpredictable experience.
Sometimes i'm served within 5 minutes other times it can take a whole hour for someone to even look at me.
Generally a nice and happy environment but once it's busy the team culture is very negative and that reflects badly into my shopping experiences.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Mel

MelSydney, NSW

  • 6 reviews

Bad experience!!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationRouse hill
Warranty Claim MadeYes
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Dan

DanSouth East Queensland, QLD

Price Match

published

Went to JB hi-fi sunshine plaza to buy a GoPro hero 7.
Asked them to price Match as I had found the product for less at another store. The other store and product met all the price Match conditions but they would not do it.
I have had this problem with other large store chains, they advertise they will beat their competitors on price but when you find a price that beats theirs by more than a few dollars they fight it hard.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine plaza
Warranty Claim MadeNo
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bevriiii

bevriiiiGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very positive experience at Chadstone JB HIFI

published

I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeYes
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GWH

GWHGreater Melbourne (Outer), VIC

JB HIFI Price Match Policy is rubbish

published
Store LocationFountain Gate
Warranty Claim MadeNo
Customer

Customer

Spreading the seasonal flu and common cold by staff

published

I've been to several retail stores and in the past few months I've encountered numerous times at various locations around Sydney (including Westfield city, Bondi Junction and Eastgardens) JB HiFi very young staff members behind the counter coughing, sniffling terribly and appearing flustered and ill from the common cold or flu. The managers of these stores need to understand the obvious: that while an ill customer can transmit a flu/cold virus to 2-3 people on average, a staff member behind the counter, who serves hundreds of customers, will potentially transmit it to many-many more. It is not responsible to practice a policy of retaining sick staff in the JB HiFi stores with the flu or a common cold virus.

Customer Service
Return Claim MadeNo
Store LocationWestfield city, Bondi Junction, Eastgardens and others
Warranty Claim MadeNo
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Wayne

WayneSouth East Queensland, QLD

  • 2 reviews

Fitbit Alta HR watchband broke cost $40 to replace new watch $79 RRP $129 excellent service Thankyou JB HiFi Kedron

published

directed to watch area excellent service was very impressed by staff and the store
Happy that I got a new watch for not Much more than a new band impressed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFitbit Alta / Alta HR
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Romeo

Romeo

  • 6 reviews

Easy and on time

published

Got 2 phones on plans and served by nathan a rep in craigieburn. Offered the deals for the phones and activated straight away. Spot on service conditions explained. And deal done. Kudos!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCraigieburn
Warranty Claim MadeNo
Product PurchasedApple iPhone XS
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Bill

Bill

  • 3 reviews

Good Customer Service

published

The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.

I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!

Kudos to you guys!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMyaree Super Store
Warranty Claim MadeNo
Product PurchasedBose AE2
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Unhappy Customer

Unhappy CustomerPerth, WA

  • 3 reviews

Terrible customer service

published

I went to the Whitfords store & asked for a particular product & colour. I was told it’s not available. 10 mins after when I called it was available! I wonder how? Magic ?

Is it because I asked for a price match? Or is it because of my skin colour ?

Return Claim MadeNo
Store LocationWhitfords
Warranty Claim MadeNo
Product PurchasedFitbit Ace
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Isaac Tredrea

Isaac TredreaPerth, WA

  • 4 reviews

Amazing

published

they gave me a full refund when I took my portable indoor AC back because it was running to loud....
thats why I buy ALL my electrical goods from here...
Osborne Park - Perth Store...
Awesome!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOsborne park
Warranty Claim MadeNo
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Nik M

Nik MBrisbane

  • 3 reviews

No refund or exchange on product without explanation

published
Customer Service
Product Quality
Return Claim MadeYes
Store Location2/195 Albert St, Brisbane 4000
Warranty Claim MadeNo
Product PurchasedHP Bluetooth Mouse
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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