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36 questions from our users
Leffert H.asked
Can this work on 220 volt?
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hello Leffert H,
Happy to assist you :)
Yes, the Vibrofit is suitable for 220/240V.
Froothie Team
Jennifer S.asked
Hi vibrofit not working this is G-747370. Any help?
2 answers
Did you forget to turn on the switch on Vibrofit after plugging it in to Electricity, Which I have done myself until the penny dropped as to why it wasn't working.
Athena Solutions Pty LtdOptimum Appliances
Hello Jennifer, please also check if the power plug is attached securely. In case it still won't start please open a ticket with our warranty support team so they can assist :) https://athenasolutions.zendesk.com/hc/en-us/requests/new
kezaasked
My Vibrofit Pro hasa stopped vibrating, the top plate does not move at all,
Is there anything you can suggest to fix it
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hi Keza,
I am so sorry to hear that :(
Could you please email me directly at [email protected] or the technical support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new or even call me on 03 8609 2210.
Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois
Chabearasked
My Vibrofit pro is making a rattling noise during use What could be the cause and what can I do
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hello Chabear, to be able for our technicians to look into this it would be great if you can send us a video here:
https://athenasolutions.zendesk.com/hc/en-us/requests/new :)
Irina Dunnasked
Which is the most powerful of your floor vibrating machines?
Patricia
2 answers
Irina Dunn, I wouldn't go past the Vibrofit Pro its amazing and it has so much power.& vibration.
Athena Solutions Pty LtdOptimum Appliances
Hello Irina,
all our Vibrofit models are great and have these benefits:
Maximising Muscle Contractions
-Tones, Shapes and Burns
-Support Joint Health
-Promotes Circulation and Bone Density
I'd say the VibroFit One is a great choice, especially considering it is currently on sale, however the VibroFit 3D is a top of the line machine which provides some extra benefits. Here is an overview: https://www.froothie.com.au/store/vibrofit-fitness-plates
Here is a breakdown of what the 3D may offer:
The VibroFit 3D offers both Pivotal and Horizontal Vibration. A study published in the Journal of Physical Therapy Science has shown the horizontal vibration improves balance and fear of falling in elderly individuals. Horizontal Vibration is also used in hospitals and fitness centers to help elderly improve lower body strength and balance, including Hemiplegic patients (paralysis on one side of the body). Due to the accompanying weight loss effects of vibration training, common diseases such as diabetes and cardiovascular illnesses in the elderly may be improved through prolonged use as well.
Please note we also offer an unconditional 30-day money-back guarantee :)
Let us know in case you have any additional questions!
Rick D.asked
Does vibro fit affect your heart?
1 answer
Hi Rick, J had a murmur all my life until I was eighteen when I had a Motorbike accident which cured my murmur and have had no effects whatsoever with the Vibrofit I feel even healthier since being on it everyday and my heart is great.
Lisaasked
Hi, I cant find where there is more info on the product
1 answer
Athena Solutions Pty LtdOptimum Appliances
Hi Lisa, you can find more info here: https://www.froothie.com.au/store/vibrofit-fitness-plates
Graham A.asked
Is Vibo Fit recommended for an older person diagnosed with congestive heart failure?
2 answers
No. anybody with heart problems should not go on Vibrofit as it could do more damager to their heart.
Athena Solutions Pty LtdOptimum Appliances
As mentioned by Elly, we recommend that anybody with any pre-existing medical condition should contact their doctor first to make sure it is safe to use the Vibrofit. We hope this helps :)
credable2basked
Hi my girlfriend has let me have her vibrofit pro while she’s pregnant. She never got the arm straps that go with it an hadn’t got the remote. How do I get any replacement parts for it?
2 answers
Athena Solutions Pty LtdVibrofit
Hi credable2b, I am so sorry that these items were missing in your order! Please provide me with your shipping details and I will have them sent to you ASAP.
Any other questions credable2b? My direct email is [email protected], the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! ;) We’re here to help :-) )
Francois N.
General Manager at Froothie
Thankyou that would be fantastic! I will send email direct with my address thanks again. I absolutely love this machine!!
Tonyasked
What does the Bluetooth do on a vibrofit pro x??
1 answer
Athena Solutions Pty LtdVibrofit
Hi Tony, with Bluetooth pairing capabilities and remote control operation, the VibroFit Pro-X will be your best workout companion that let helps you get into better shape while listening to your favorite music anytime you want, however, you want to.
Anything else I can help you with Tony? My direct email is [email protected], the office phone number is 1300 309 900, any questions please just call or email us (or FB us, IG, Live chat… you can even mail us! We’re here to help :-) )
Francois N.
General Manager of Froothie
Ashi N Rasked
hi i was'nt using my machine for some time and now when i switch it on it just makes beeping sound and the screen blinks, how do i solve this?
3 answers
Take a video of it and send to manufacturer I have not experienced this though will double check
Mine beeps when I turn on with the blue lights push red button on remote turns on blue lights become 10.00 push start on remote away we go I can not answer that question so sorry
Sorry I have not experienced this issue.
Athena Solutions Pty LtdVibrofit
Hello Ashi, thank you for your message. Please contact our technical team directly using this link - http://www.froothieinternational.com/warranty.php and they will personally assist you to solve this issue. We hope this helps but you can also contact our customer service team via [email protected].
Eleni Vasked
Hi there, I just received my pro x, is there something you can email me on what each function is used for?
2 answers
Hi Eleni, I am sorry I do not have any further instructions. I tend to use the mixed program, but you can experiment and find what suits your needs.
Enjoy! :)
Athena Solutions Pty LtdVibrofit
Hello Eleni, thank you for your message. Please contact our customer service team at [email protected] and they will be able to assist you. We hope this helps :)
Marinaasked
Hello
What is the amplitude and frequency of this machine? does it use linear or pivotal vibrations?
thanks
1 answer
Athena Solutions Pty LtdVibrofit
Hello, thank you for your message. The amplitude of the Vibrofit Pro is 16mm and the vibration frequency is 3 - 8 Hz. The Vibrofit Pro vibrates vertically. The Vibrofit 3D can vibrate both horizontally and vertically. We hope this helps but you can also contact us at [email protected] if you have any questions :)
Kenasked
I have my vibrofit for about a month and love it. Today, in the middle of a workout it stopped. On the display it says er -4. I tried tuning it on and off, disconnecting the power and to no avail. Any suggestions? There are no tips or troubleshooting in the manual.
Ken :(
2 answers
Athena Solutions Pty LtdVibrofit
Hello Ken, thank you for your message. We are sorry to hear of the issue you are having with your Vibrofit Pro. Please contact our technical team using this link http://www.froothieinternational.com/warranty.php and they will be able to assist you. You can also contact us directly at [email protected]. We hope this helps :)
Hi, I am very curious how it has been fixed. Can you explain this to me? The link in the answer I can't open because I'm from the Netherlands.
Stephenasked
Hello,
I received my VibroFit yesterday. After unpacking everything I connected it to the power supply and turned the red on/off switch to on. Immediately the machine started beeping and '--' appeared in the time and speed display. Batteries were inserted into the remote and I attempted to start the machine. I pressed the On button then Start then selected a program - nothing happened. I changed the batteries in the remote but the machine would still not work. I gave up on the remote and attempted to operate manually. I attempted to press the buttons as recommended but nothing happened. I turned the machine off to reset and then turned it back on again but nothing appears to work. I cannot get the machine out of standby mode. I also did not receive a manual explaining the differences between programmes. I only received a small handbook that provided basic operating instructions. Any help?
4 answers
We have experienced exactly the same problem. Rang technical support and told to take video and send on to them.
I would have thought there would be a trouble shooting solution to this as it would seem to be a common issue.
Have you resolved your issue and if so how.
We have not received a reply as yet!
Athena Solutions Pty LtdVibrofit
Hello Stephen, we are sorry that you are having an issue with the Vibrofit Pro. If you have not already done so, can you please contact our technical team via this link http://www.froothieinternational.com/warranty.php and they will be able to assist you directly. We hope this helps but you can also contact us at [email protected].
sannzzaasked
I love the Vibrofit Pro but I can’t turn the volume down on start up. It’s extremely loud and are going to sell it if it can’t be adjusted. Can anyone help please? Cheers a Sandra
3 answers
Athena Solutions Pty LtdVibrofit
Hello Sandra, thank you for your message. Please contact our customer service team directly at [email protected] and they will be able to assist you personally. We hope this helps :)
Hi, I had the same issue... not sure whether you had it sorted as seen you had the generic response like we did. We have an older version (presumably like you] and I literally wanted to ‘kill’ that annoying US woman screaming in her infomercial voice each time we wanted to use it. Froothie said we had the last model that you couldn’t switch off. So they said for us to return the unit to disconnect the Bluetooth and presumably the speaker. We simply didnt have time to drop this unit off or arrange for packaging and courier - so we decided to open it up and simply find and snip the speaker cable. It’s relativley easy to perform but you will void any warranty claims - we have taken this risk as was pretty simple. You just need to remove all screws around the parimeter of the base and then remove all 4 feet and adjourning alum key screws (6). You’ll see the primary speaker directly inside underneath. Becareful not to remove the whole lid, rather rest it 90 degree angle as it’s still connected to the base. You’ll see the speaker dome located directly in the middle. Snip that bad boy’s speaker wires (you may need to remover speaker in its housing), tape over the cut wire with pvc tape then carefully align and screw everything back in place.... you will still have the beeps of operation but no more cheesy accent bellowing out first thing in the morning. My wife can now use the unit easily in the morning without waking the whole House! Happy days and hope this helps!
Thank you so much. It was going to get thrown out otherwise. I am going to get that wire if it’s the last thing I do lol. Thanks again for replying.
Gayeasked
How can I find out what the difference programs do? I have followed the link to the online training. It doesn’t have any information. I also did not receive a manual.
1 answer
Athena Solutions Pty LtdVibrofit
Hello Gaye, thank you for your message. There should have been a manual with the product. We can also send you the information about each programme. Can you please email us directly at [email protected] and we will assist you immediately. We hope this helps :)
JoLasked
I have had my vibro fit pro for 10 months now, has not given me any trouble till today, went to get on and it powered up as usual I set the program and it stated counting down as if it was working, but it wasn't - no vibration just lights and a count down. I checked the fuse just in case. could there be anything I'm missing?
1 answer
Athena Solutions Pty LtdVibrofit
Hello JoL, thank you for your message. We are sorry to hear of the issue you have reported. Please contact our technical team using this link http://www.froothieinternational.com/warranty.php and they will be able to assist you directly. You can also contact us at [email protected]. We hope this helps :)
jonreeasked
I just received my vibrofit pro. There is no explanation of the 10 preset programmes that was in the box??. Any help?
2 answers
Hi Jonree, to get the different programmes press the P button on your remote and the no. 1 will light up on the machine, press it again and the no. 2 will come up under it. Continue to press the P button untill all of the 1, 2, 3, 4 lights are lit and you have your 10 programmes. Use whichever suits you. Hope this helps!
Susan
Athena Solutions Pty LtdVibrofit
Hello, thank you for your message. Please contact our customer service team at [email protected] and they will be able to email you a copy of the chart detailing the 10 programmes. We hope this helps :)
Janiceasked
My Vibrofit Pro has lost power to the Display panel and machine will not operate. The light under the turn on switch has power but it's not going to the display. It also makes a ticking sound like a clock, but no action happening.
Please advise. Kind REgards Janice
2 answers
I suggest that you contact customer service regarding this, depending how long you have had the machine it may be under warranty.
Athena Solutions Pty LtdVibrofit
Hello Janice, we are sorry to hear about the issue you have with your Vibrofit Pro plate. Please contact our technical support team using this link http://www.froothieinternational.com/warranty.php and they will assist you immediately. We hope this helps :)
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