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Accorplus (page 2 of 2)
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Ros
- 3 reviews
- 1 like
Terrible service and can never use benefits
This membership is a rort! It costs about $350 with the promise that you get 1 free night that you can use at any hotel. What they don't let you know is that there are only a very limited number of rooms at each hotel that is allowed to have the free night, I tried on numerous occassions to use my free night and usually about 3 months + in advance and every time there was no availabilty. When trying to book at a Noosa hotel about 4 months in advance I could use only if I booked 2 night minimum stay and with a $100 surcharge added to the "fre...Read more
e night". The call centre are rude and extremely poor service. When I asked to have a manager call me back it took over 2 weeks to get a call and they made promises that were never fulfilled. Cannot rate this membership poorly enough. $350 with absolutley nothing in return.Similar opinion? Write a review on ieatwords.com.au!
dailiaSeven hills
- 3 reviews
- 2 likes
Not what is promised
So the membership is about $350 a year offering you the best princes in hotel rooms and 50% off food.. however the customer service centre is outsourced.. and the their system does not correspond with the one in the hotel.. Also the customer service reps such as [removed] are rude.. the rates promised was never honoured.. call backs never received.. then you go and stay in Mercure goulbourn.. The waitress states again food is 50% off.. after we had finished the meal.. They state that the kids meal is full price.. so in regards to do they honour the word? No.. is it a scam? Well they are misleading.
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