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Accu-Chek Performa (page 2 of 2)
Waste of money
The unit is user unfriendly. The instructions are bewilderingly long. There should be a warning that the needle cassette is one use only even if it fails to draw blood. It seems to be designed to be wasteful.
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Inaccurate batches as well.
I found that not only do you get different readings from different fingers but if you use a strip from a different batch, the variation can be ridiculous. i.e. 4.9 from one batch and 8.3 from another drawing blood from the same finger one after the other. I can pig out on sweet stuff and get a low reading and abstain from sugars for a week and have high readings. Go figure.
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Very concerned about accuracy
Until this morning I had no reason to doubt my Accuchek Performa (new late 2014). All the following readings are fasting levels. I was expecting a reading in the range 6 to 7 when I got up this morning, but it was 9.1. So I performed the check again. Second time it was 8.5. Then I did another check and it was 7.5. Then I went for a walk and it was 8.5 when I got back. This is not good enough. I have not been diagnosed diabetic and so I have adopted a vegan diet to try and control my blood sugar levels. I need accurate results. Having read other comments and watched a youtube clip of somebody having the identical experience to me. I would say this machine is not fit for purpose.
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Find out how Accu-Chek Performa compares to other Diabetes Care Products
Know better, choose better.
Peter FAdelaide
Accu check performa - terrible performance - avoid
I have bought 2 performa's and have received ongoing criticism from my Doctor for not getting my sugar levels down below 7.0 I was getting fluctuating readings as high as 12 to as low as 9. Finally I did three checks in a row on the same day from the same finger and got a 19.0 7.5 and 12.6. no wonder I cant get them down the machine was crook. I bought another because it easier to do that than argue with the supplier. Guess what - same result - wildly fluctuating results - today it was 7.4, 9.8 and 8.6 from the same finger at same time of day. Avoid this product its a waste of time and money.
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nolaScoresby
- 3 reviews
- 4 likes
Terribble customer service
We bought an Accu-check performa only to find out the CHIP in the performa was not COMBATIBLE with the strips (to test blood).
Rang 1800 on Thursday 16 October. They said they would send a UNIVERSAL chip as well as a new battery. The new battery arrived on Tuesday 21st but the packet did NOT contain chip. I rang and they said the chip was sent separately - it would come.
Thursday 23 October I rang to say CHIP had not arrived. They said I had missed the mail and it would be sent on Friday and would arrive Tuesday.
Tuesday 28. IT DID NOT.
Ran...Read more
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Easy to use and accurate
I have had no issues with this meter. It is quick, accurate and good value for money. Also very easy to use. I did not have the issues of getting differet readings from different fingers. Small compact case and esy to tansport around. Tip, buy from a chemist not a diabetees educator, I paid $80 for mine when they are only $40 at the chemist
So easy to use and reliable.
The only issue was the battery it came with went flat within the first week. Possibly it had just been sitting around for a while before it was sold.
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brassoAU
Terrible
I have the Accucheck Go and just bought the performa; the performa has results that are greatly inflated if I get an 8.0 on the Go I get up to a 12.0 on the performa I even get widely different results from differenet fingers. On 2 adjacent fingers I just had 11.8 and 10.4 whereas I got an 8.6 on my Go. I love the meter but had the differences. I contacted Roche who then went on to re-define what accuracy meant. I can get a vast difference between Performa meters, I should not compare Performa to Go, I can get vast differences between fingers and hands. SO MUCH FOR ACCURACY!!!
My treatment regimes are also so different for an 8.0 reading and a 12.0 reading.
Inshort I hate it, waste of money
Inaccurate
1 comment
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toni_nakamaNSW, 2035
- 83 reviews
Good
I just can't get how the revolver lancing device work. Why should I stick to that device when the pen-like lancing device - where you replace the needle after every use - is much easier? Finally, I bought the pen-like lancing device which they sell separately or with the other Accu-Check glucometer models. That made my life easier.
But with the Accu-Chek Performa the reading is much faster and easier. I can tell because I have experience with the other models as well.
The reading comes in just five seconds. The machine itself (not the...Read more
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Questions & Answers
sturnbullasked
Did your Performa fail soon after you bought it? Did it not work properly from the get go?
If so, you are entitled to a full refund, including for consumables such as batteries (if you bought more because it chewed through them) and test strips (if you can't use them with another device). There is no particular time limit to claim a refund if a product has a major fault when you buy it or develops one shortly after.
You can get a refund from the shop where you purchased the device, or directly from Roche if the retailer is no longer in business.
You could also get a replacement device from the retailer or from Roche (but you may not want to given the poor track record). Make sure it doesn't have a serial number in the faulty batch (see TGA report for details).
Just mention the Australian consumer guarantees:
www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees#consumer-guarantees-on-products-and-services
And the report issued by the TGA here:
www.tga.gov.au/alert/accu-chek-guide-and-accu-chek-performa-blood-glucose-meters
If you think it is bad that Roche is continuing to sell devices in the affected serial number ranges, then you can make a general complaint to the ACCC or your state/territory consumer affairs body telling them so.
You can also tell your pharmacist about this and direct them to the TGA report. They may wish to remove devices with affected serial numbers from sale (they are not obliged to do this but may wish to do so).
No answers
benjaminasked
My accocheck performa showing very wrong result as high sugar levels. same time it shows lower result at hospital machine. What to do? i bought it within 6 months?
2 answers
Hi Ben, you need to go purchase another brand. I had no luck with these people all they want is to fob you off. Get yourself a freestyle optimum as I have had these for years and tried the accucheck but have gone back they will replace if anything is wrong and bend over backwards to help. Hope this helps.
Thank you Morton. Your advise is valuable and thanks again.
kiyasked
I have the Accu-chek performance nano. One morning I was shocked to find my fasting reading at 6.8. I washed my hands and repeated with another finger, this time 6.0. Repeating it the third time gave a 6.3 reading. I spoke to Accu-chek on the phone and was told that it is acceptable if the reading varies by 2.0mmol/l. In other words, when my reading is normally 6.0, I should not panic if I get a reading of 8.0! Had anyone else had this experience? What is the use of testing when you can get such a big variance?
2 answers
That is exactly the information I have received as well and is my experience to boot. I find that the accucheck system is so varied in its readings as to be both unreliable and pointless. On any given day 3 blood tests can vary as much as 2.1mmol/l (which is my record variance) Why would we spend money undertaking checks with a blood metering system which has such extreme variations. It makes little to no sense at all and seems totally pointless to me. I am very anti this system (all systems actually) at the moment as at present I cannot find a system on the market that will provide a blood reading with a modicum of accuracy. I'm very disappointed I have wasted so much time and money on this.
I have come to the conclusion that a single reading shouldn't be relied upon, however a series of readings that are in a range probably gives you a reasonable idea of where you are. I was around 7.5 and became vegan as a way of reducing my BGL and reversing my diabetes. I am now at around 5.5. I measure the fasting level every morning, so you can imagine how interested in this topic I am. After my experience above my initial objectives was to get "into the 6's". Once there I wanted to be "in the 5's", which is where I am now. Now I want to get into the 4's". I seem to be in the low 5's so I want better accuracy too. Anyway I would consider in individual readings as one only in a trend. Hope this helps.
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Abro
Qutub Abro: I agree with Brasso. Performa was given to me free by my GP. I have used it for for a year. Recently I became suspesion about its accuracy. I went to pathology for full blood test. I teste... Read more
d with Performa, then asked the nurse to take my blood for test. When the results came back, performa was way out. Therefore, later I tested on three fingers, the reading came in the range of 6.5 to 8.9. Then I used fingers from both hands. Same level of inaccuracy. Then I used three strips on sames finger. All three strips show same inaccuracy.