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Always Direct Online store
stephen13Greater Melbourne (Metropolitan), VIC
- 27 reviews
- 21 likes
Paid the money & they don't provide the goods
I drove 40 minutes to pick up 6 gazebos for a special event a their delivery charges are ridiculous. I paid by credit card online and bring the invoice/receipt with me. When I get there, the guy in the warehouse has the audacity to say I only ordered 3. Then he wanders around aimlessly. When I get fed up waiting I go into the office and the lady just says she can refund it or I can continue to wait. As I explained to her I cannot wait indefinitely with no one communicating what the hell is going on. She agreed to refund the gazebos they couldn'...Read more
t find. Lucky Me! No compensation for wasting my time nor a sniff of an apology from the warehouse guy. In fact he said nothing the entire time. All about the cash and zero customer service. It's a little like Jetstar, if you expect problems you might be ok but never expect any form of compensation for crap service!Similar opinion? Write a review on ieatwords.com.au!
Sally L.Richmond-Tweed, NSW
Avoid at all cost!
This company is dodgy, with TERRIBLE customer service. Ordered a shade house and two weeks later I still don't know if it has been sent. Good luck trying to getting an answer from them!! I have been told it has been sent however they wont give me a tracking number or anything. They are liars who catch themselves out in their own correspondence. Avoid them to avoid what I am going through. Yes they are cheaper however clearly you get what you pay for and at the moment I am $340 down the drain with no product.
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MittalGreater Melbourne (Outer), VIC
5×10M marquee
Just bought 5×10M gazebo marquee for special occasion. Hopefully it will not disappoint me. Staff being helpful to getting in to a car. Online shopping makes life easy. Thank you guys
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The reviewer stated that an incentive was offered for this review
Awful delivery
Terrible delivery.
I'm still waiting for my items as I write this having been lied to numerous times by Hunter Express the delivery company.
Always express have attempted to help but there doesn't seem to be anything they can do. They won't process a refund until they receive the items back, and based on my experience with Hunter Express, that will probably be sometime next year. $500+ out of pocket and no items to show for it at the moment.
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- Verified customer
Pathetic delivery option and no help from anyone
I paid money for shipping to get it delivered with in 5 days it has been 11 days and no clue. They missed delivery although we were at home never even tried accessing and in the status mentioned.. couldn't access the building.. the status of the courier shows a past delivery date and has not been updated.. since two days i ' m clinging to my phone for the call centre to pick up.. when they pick up just redirect to another number which again is never picked up.. i wasted money no idea when my item will be delivered... it's such a pain and highly...Read more
inconvenient to coordinate with these people.. somehow i managed to arrange the delivery for Thursday.. but again nothing was delivered not even attempted.. poor customer service and poor shipping... never buying again, wasted money got nothing.Similar opinion? Write a review on ieatwords.com.au!
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