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Reviews

(67)
(15)
(19)
(54)
(502)
  • Product Quality
    1.9 (127)
  • Return Claim MadeYes (31) · No (144)
  • Shipping
    1.9 (104)
  • Warranty Claim MadeYes (9) · No (173)

walkermat

walkermatSouth East Queensland, QLD

  • 30 reviews

Poor Website

published

Using the Amazon website, keep getting "SORRY Something went wrong on our end".

When a commerce site's website is so badly tested that errors like this come up. And when that website's owners are so complacent to not offer a way of reporting the error it is a sign to go elsewhere. Which is what I did.

Return Claim MadeNo
Warranty Claim MadeNo

M R.

M R.Greater Melbourne (Outer), VIC

Resolving my order from amazon .au.

published

There is not one star for this company called Amazon au...Scamers nothing else.
Castemer service 0.There is a nothing good with them.Scamers.They dealing with the third-party company or Scamers. SCAMERS SCAMERS................

Return Claim MadeNo
Warranty Claim MadeNo

Be very careful buying online

published
Miki

Miki

  • 6 reviews

unable to cancel an order

published

I ordered 2 books and received one. For the other one I received a message that delivery date is moved between late February and March, I wanted to cancel the book but System was not letting me and said to contact Customer Service. When I pressed that button I was back to the same page where I was not able to cancel the book. I could not find my way to contact them in any way and all I can do is wait patiently for the book to arrive. That is very bad. The same book (only in paperback, I ordered HB) is advertised from today 15/01 on "Target" Australia for $16. What a waste! This is my last buy from Amazon AU.

Return Claim MadeNo
Warranty Claim MadeNo

Warning: do not buy electrical or large goods from amazon

published

An air purifier sold by “authentic Australia” vis Amazon was not wired for Australia! The instruction manual forbade use outside country of manufacture! return required drop off 40 minutes away, and amazon staff were worse than useless. Hours on the phone to people who were”very sorry” and could “ definitely help me with that”. Don’t be conned. If you are in Australia, don’t buy anything from amazon, particularly amazon 3 rd parties that is not small enough to return by post. And definitely not anything electrical. The “ A to Z guarantee” is nonsense. Be warned

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Lee Goldring

Lee GoldringFar North Queensland, QLD

  • 6 reviews

Seriously over priced crap that comes pre broken

published

Paid over $40 for a battery storage box with battery tester
Arrived 2min ago and upon opening I noticed the tester had a red wire hanging out, when turned over I noticed one screw was missing from the 2 screws holding it together. Of course the tester did not work.
So now I have paid money for an over priced crappy box of cheap foam that does not sit or stay in the box correctly. Not interested in worrying about wasting my time to send back and right now the whole lor is in the bin. Never again will I buy anything from Amazon . Crap . AU

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Broadbill

BroadbillEXMOUTH

  • 5 reviews
  • Verified customer

The worst of the worst and amazon couldn't care less

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Reviewer

ReviewerAustralia

  • 53 reviews

Waste of Time

published
Product Quality

Worst possible online experience

published

Would rather give 0 stars - however 1 is sadly the minimum.
Terrible service from Amazon Australia.
Returned the goods and had to keep following up 3 weeks later requesting the refund be processed.
Response time on emails was disgraceful and the lack of understanding in those emails added to the frustration. Do yourself a favour and buy it from a local store where you can easily access a refund and don't have to wait weeks going back and forth explaining yourself 10 times over. Hopeless and will never use Amazon Australia again.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Freddy Farbuckle

Freddy FarbuckleSouth East Queensland, QLD

  • 13 reviews

Amazon sent 12 volt appliance to 240 volt Australia. typical Yanks- all starts & ends in US

published

Ordered electrical appliance ex Amazon Australia & received parcel from Amazon US. Australian appliances are 240 volt, Amazon sent 120 volt appliance. Fortunately though, this is my first & last Amazon experience.


Not Impressed

Not ImpressedGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Damaged my personal property upon delivery and won't take responsibility!!! Disgusting!!!

published

What a joke. Ordered some toys for my kids Christmas. Delivery driver didn't drop parcel at the front door as requested but rather walked over my lawn destroying my Christmas decorations and dropped the parcel at the other side of the house. I only noticed the parcel when I saw my Christmas decorations destroyed. The response from Amazon "We use an outside delivery service." I explained I ordered from Amazon, not an outside service. They offered $10 Amazon credit for over $100 damaged decorations. Take responsibility Amazon!!! Don't try pass the buck!!! Pay for the damage!!! I can provide receipts and you take the damaged decorations. Again big corporations screwing us over!!! Never again!!!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo

Maz

Maz

  • 6 reviews

Impossible to get a refund.

published

Have tried multiple times to contact them over the phone and via email.
Bought something defective and seams nobody can help with my exchange except to send me another at my cost.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Excellent Experience

published

I have had nothing but a positive experience shopping from Amazon Australia. Their customer experience is efficient and responsive and pricing from Amazon Australia is competitive for the products I have purchased. Deliveries either next day or latest 2 days. I have had a couple of returns/refunds processed incredibly quickly. I have been a prime member from day 1 of Amazon opening in Australia and I only buy directly from Amazon Australia so have avoided the 3rd party seller market place, this may have contributed to my positive experience. I have noticed a huge difference in pricing from Amazon direct compared to the market place, some of the market place prices are ridiculous and people get that confused with Amazon

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

FishtailBob

FishtailBobBallarat

  • 10 reviews
  • Verified customer

Amazon (Australia) crushes the happiness out of both staff and customers while trying to ruin your credit rating.

published
Product Quality
Shipping

Portalview

PortalviewSouth West, WA

  • 2 reviews
  • 1 like

Amazon Australia WTH

published

Bought some outdoor Bluetooth speakers from Amazon America for A$185 delivered just before Amazon Australia stopped you from buying there. Same speakers now A$585 from Amazon Australia WTH? Bend over Australians, Amazon has discovered what Microsoft has been doing for years and joined the ripoff gravy train

Return Claim MadeNo
Warranty Claim MadeNo
Tal A.

Tal A.Greater Melbourne (Metropolitan), VIC

DONT USE AMAZON AU!!!

published

The worse online shopping ever !!! Useless costumers Service ! Locked my account with no reason, took the money on item and didn't ship or refunded !! A week already back and forth with them trying to open the account so I could get the refund, they got all info they asked for and still don't open it ! Lost hours of my time trying to solve it with them, still no item and no money. Will need to go to the credit card company to cancel the transaction!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Belle

BelleSydney, NSW

The Worst!

published

Twice purchased items from amazon. First time item did not arrive at all. Second time I’m now two weeks after ‘due to arrive date’ and it has not shown up. Both were over Christmas so had to buy other Christmas presents. Will never shop on amazon again. It’s appalling they allow this to happen to Australian customers when they get such good reviews in the US. Never again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

NoraS

NoraSSydney, NSW

  • 6 reviews

Will never purchase from Amazon again - absolutely unreliable

published

(Actually can I not give any stars?) We tried to.purchase 3 times and on all three occasions there were issues after the long delays and the orders.were all cancelled, how unreliable is that? Worst experience ever.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Kay

Kay

  • 4 reviews

Beware of this seller CarlArtBay Mr Qian from Mortdale in Sydney

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

JJJ2000

JJJ2000Metropolitan Adelaide, SA

Unsafe Online store - high risk in fraudulent transaction - poor customer service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

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Questions & Answers

Lara

Laraasked

Can anyone suggest me, i have ordered a foundation. Everyday they are saying expecting this day, that day and now they are saying product is lost. There is no number you can contract with the seller only through email but they are not responding. Anyone know what should i do now?

2 answers
Roderick
Roderick

Amazon is a flawed system

lovemyhome
lovemyhome

Log in to your Amazon account, click Customer Service at the top, click Need More Help at the bottom, select your order -> Where's my stuff -> Shipment is late, then click Chat, and let them know that your order has not arrived and the seller is unresponsive. They will help you out.


Lawrence C.

Lawrence C.asked

virtual business cards any good?

1 answer
Fired Up
Fired Up

What?


Lawrence C.

Lawrence C.asked

new business cards australia

1 answer
Fired Up
Fired Up

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