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Using the Amazon website, keep getting "SORRY Something went wrong on our end".
When a commerce site's website is so badly tested that errors like this come up. And when that website's owners are so complacent to not offer a way of reporting the error it is a sign to go elsewhere. Which is what I did.
Resolving my order from amazon .au.
There is not one star for this company called Amazon au...Scamers nothing else.
Castemer service 0.There is a nothing good with them.Scamers.They dealing with the third-party company or Scamers. SCAMERS SCAMERS................
Be very careful buying online
I went to Amazon.com.au expecting to get an electrical appliance suitable for Australia.
I read rave reviews of the product, not realizing that those reviews were not from the Amazon Australia webpage. Now I reread and see that they are reviews by people living in other countries.
After receiving the appliance I went to plug it in only to find the plug was 2 pronged and straight whereas my powerpoints are 3 pronged and slanted. Next day went to hardware store to get an adaptor. Brought it home and read the instructions: switch your appliance ...
to 240V before using. Look at the appliance, no such switch. Go back to the webpage to discover from comments written by Australians (written after I ordered my appliance) that we also have to purchase a step-down transformer. Clearly, others had been inconvenienced as well, and bothered to sign up to Amazon to write the comments. Quite frankly, Amazon.com.au should ensure that the products being sold through their site are suitable and ready for use by Australians. I have now been told by the hardware store that many Aussies have been inconvenienced (to say the least) by electrical products bought online. I can't rate the product itself. Not until I get a transformer.
unable to cancel an order
I ordered 2 books and received one. For the other one I received a message that delivery date is moved between late February and March, I wanted to cancel the book but System was not letting me and said to contact Customer Service. When I pressed that button I was back to the same page where I was not able to cancel the book. I could not find my way to contact them in any way and all I can do is wait patiently for the book to arrive. That is very bad. The same book (only in paperback, I ordered HB) is advertised from today 15/01 on "Target" Australia for $16. What a waste! This is my last buy from Amazon AU.
Warning: do not buy electrical or large goods from amazon
An air purifier sold by “authentic Australia” vis Amazon was not wired for Australia! The instruction manual forbade use outside country of manufacture! return required drop off 40 minutes away, and amazon staff were worse than useless. Hours on the phone to people who were”very sorry” and could “ definitely help me with that”. Don’t be conned. If you are in Australia, don’t buy anything from amazon, particularly amazon 3 rd parties that is not small enough to return by post. And definitely not anything electrical. The “ A to Z guarantee” is nonsense. Be warned
Seriously over priced crap that comes pre broken
Paid over $40 for a battery storage box with battery tester
Arrived 2min ago and upon opening I noticed the tester had a red wire hanging out, when turned over I noticed one screw was missing from the 2 screws holding it together. Of course the tester did not work.
So now I have paid money for an over priced crappy box of cheap foam that does not sit or stay in the box correctly. Not interested in worrying about wasting my time to send back and right now the whole lor is in the bin. Never again will I buy anything from Amazon . Crap . AU
- Verified customer
The worst of the worst and amazon couldn't care less
The worst of the worst and amazon couldn't care less
In the past I tried to sell on Amazon and they were a nightmare. Yesterday I tried to buy on Amazon for the first time as I had a gift voucher and that was even worse.
I purchased a camera from Amazon. I checked today to see if it had been sent and went to the store that I purchased it from. The store was gone. I then checked to see what the tracking was and it was a tracking number from china that was posted on 31/12/2019 so it was a fake
I contacted amazon and thats where things really went...
Waste of Time
I bought something over the recent weeks from Amazon, however when I received the item I received less than what I expected. They had reduced the quantity of the item from the product listing page and admitted to me it was a listing error.
They gave me two options:
1. Keep the item and get $5 credit.
2. Get a refund, but I would have to return the item back to them. This means I would have to print a shipping label and go out of my way to a ParcelPoint location to return it.
The $5 credit offer is really an insult when they only sent me arou...nd 20% of what was expected for a $30 item, so I would be more inclined towards getting a refund. I do not have access to a printer, and the operator's solution was to send the label to a family or friend to do it. Realistically I would have preferred them to just refund me 80% of the purchase price without having to return it. So I have to go out of my way to: - write this review to warn others about my experience using Amazon
Worst possible online experience
Would rather give 0 stars - however 1 is sadly the minimum.
Terrible service from Amazon Australia.
Returned the goods and had to keep following up 3 weeks later requesting the refund be processed.
Response time on emails was disgraceful and the lack of understanding in those emails added to the frustration. Do yourself a favour and buy it from a local store where you can easily access a refund and don't have to wait weeks going back and forth explaining yourself 10 times over. Hopeless and will never use Amazon Australia again.
Amazon sent 12 volt appliance to 240 volt Australia. typical Yanks- all starts & ends in US
Ordered electrical appliance ex Amazon Australia & received parcel from Amazon US. Australian appliances are 240 volt, Amazon sent 120 volt appliance. Fortunately though, this is my first & last Amazon experience.
Damaged my personal property upon delivery and won't take responsibility!!! Disgusting!!!
What a joke. Ordered some toys for my kids Christmas. Delivery driver didn't drop parcel at the front door as requested but rather walked over my lawn destroying my Christmas decorations and dropped the parcel at the other side of the house. I only noticed the parcel when I saw my Christmas decorations destroyed. The response from Amazon "We use an outside delivery service." I explained I ordered from Amazon, not an outside service. They offered $10 Amazon credit for over $100 damaged decorations. Take responsibility Amazon!!! Don't try pass the buck!!! Pay for the damage!!! I can provide receipts and you take the damaged decorations. Again big corporations screwing us over!!! Never again!!!
I have had nothing but a positive experience shopping from Amazon Australia. Their customer experience is efficient and responsive and pricing from Amazon Australia is competitive for the products I have purchased. Deliveries either next day or latest 2 days. I have had a couple of returns/refunds processed incredibly quickly. I have been a prime member from day 1 of Amazon opening in Australia and I only buy directly from Amazon Australia so have avoided the 3rd party seller market place, this may have contributed to my positive experience. I have noticed a huge difference in pricing from Amazon direct compared to the market place, some of the market place prices are ridiculous and people get that confused with Amazon
- Verified customer
Amazon (Australia) crushes the happiness out of both staff and customers while trying to ruin your credit rating.
On the 27/12/19 I placed an order for 1* 10TB external HDD. This was $290 and almost immediately an authorisation was put on my VISA card and account which made it impossible to access or use that money. This fairly normal and has happened before with no problems.
On the 30/12/2019 I placed an order for a further 2 items. 1* TV mounting bracket and 1* toilet paper. A hold was also placed on these items via an authorisation request. 1 was at 0305 on 31/12/2019 for $26.99 (TV bracket) and a second at 1104 on the 31/12/2019 for $26.99. Something...was clearly wrong as it was a double charge that again locked away more money due to authorisation requests. On the 01/01/2020 a third authorisation request was submitted at 1443 for $17.50 (toilet paper). This meant that by the 01/01/2020 amazon had locked up over $400 of my money. These 3 authorisations and attempts to debit my account clearly show replicated transactions. 2 items that are the same. In total I now had 5 authorisations from Amazon that were unique and therefore the bank could not cancel the replicated requests. While amazon was busy trying to steal further money from me by deceitfully and (later) knowingly charging me multiple times I had another issue come up. They tried to lodge a 2nd authorisation request for the TB HDD. That would have been another $290 locked away on top the $290 they had already put a hold on. Realising that there had to be something was missing I went to my bank account, logged in and looked at pending charges (authorisation requests). Here I found 5 unique authorisations. This included those replicated charges. Thinking it an honest mistake my first thought was to call Amazon and get this rectified as I had heard good things about their customer service. A seemingly simple matter of calling and explaining that there was already an authorisation and that the money could not come out twice. Oh how wrong I was!
Amazon Australia WTH
Bought some outdoor Bluetooth speakers from Amazon America for A$185 delivered just before Amazon Australia stopped you from buying there. Same speakers now A$585 from Amazon Australia WTH? Bend over Australians, Amazon has discovered what Microsoft has been doing for years and joined the ripoff gravy train
DONT USE AMAZON AU!!!
The worse online shopping ever !!! Useless costumers Service ! Locked my account with no reason, took the money on item and didn't ship or refunded !! A week already back and forth with them trying to open the account so I could get the refund, they got all info they asked for and still don't open it ! Lost hours of my time trying to solve it with them, still no item and no money. Will need to go to the credit card company to cancel the transaction!
Twice purchased items from amazon. First time item did not arrive at all. Second time I’m now two weeks after ‘due to arrive date’ and it has not shown up. Both were over Christmas so had to buy other Christmas presents. Will never shop on amazon again. It’s appalling they allow this to happen to Australian customers when they get such good reviews in the US. Never again!
Will never purchase from Amazon again - absolutely unreliable
(Actually can I not give any stars?) We tried to.purchase 3 times and on all three occasions there were issues after the long delays and the orders.were all cancelled, how unreliable is that? Worst experience ever.
Beware of this seller CarlArtBay Mr Qian from Mortdale in Sydney
Bought a Ray lamp before Christmas 2022 it arrived, instruction book written in Chinese no English translation at all anywhere, even the dial was all Chinese symbols, the cord was attached with a adaptor for Australia, no electricity standards were on show to see if the product was safe. I sent it back after contacting seller, since then I have been constantly hassled and threatened by seller Carl Art Bay Mr Qian who has refused outright to give me back my money saying he would do so if I removed unfavourable review from his site. He ...has obfuscated at every point even telling me that my Postal Receipt with Tracking Number which I have in my hand was wrong number. So please beware of this dishonest seller I don't know how Amazon can keep these dishonest and outright frauds on their books knowing the product does not meet with Australian Consumer Laws they have just lost a very good customer with me. K L Canberra
Unsafe Online store - high risk in fraudulent transaction - poor customer service
Very high risk in fraudulent transaction with no help from Amazon customer services. I bought several items in Amazon few months ago with no issues. But just last week I noticed an unauthorised transaction with my credit card from Amazon. I’ve called Amazon & requested an investigation & they confirm that a different account was using my credit card. I removed my credit card details from Amazon & requested them to cancel the transaction since it was unauthorised use of my credit card. But they can’t cancel it because according to them it wa...s using a different account & not mine. Hence, I’ve asked my bank to cancel the transaction since it was still pending. My bank asked me to request Amazon to email them formally that someone was using my credit card. But again, Amazon won’t do it as it was their policy was only to email the account holder. Several phone calls to Amazon & a promise of further investigation & a return call after 48hrs. After 1 week nothing happened not even a phone call. Ultimately, I end up cancelling my credit card & asked the bank for a dispute. In summary, if you want to experience all these hassles & risk of scammers using you credit card, use Amazon at your own risk. The customer services who I was able to identify are Clair & Saif. I forgot the others. Clair called me back & tried helping me but the rest were disappointments
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Questions & Answers
Can anyone suggest me, i have ordered a foundation. Everyday they are saying expecting this day, that day and now they are saying product is lost. There is no number you can contract with the seller only through email but they are not responding. Anyone know what should i do now?
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