Amplifon
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Amplifon
Harass won’t stop calling, I have asked them several times to stop. One time I phoned them to ask them to stop and the guy being smart said you phoned us and just kept repeating that from Kyneton branch after they sent me a sms. I don’t live anywhere near Kyneton. Another phone call today. I went for a free consult 12 months ago and the tester said I was right for another 2 to 3 years and I have had a minimum of 10 phone calls in 12 months.
Bad service
I tried returning a call from head office and there recording said that there was less than a 3 minute waiting time,Will someone from head office please ring me back on 0424 994 278 Marilyn
... Read more
Hi Marliyn,
Thank you for contacting us. We're sorry you couldn't get through to us on this occasion. We always aim to deliver the best possible service and we'll transfer your details on to our team and get them to get in touch directly with you.
... Read more All the best, Amplifon Team
Great Service Provided
The front desk staff at Croydon are really lovely and friendly.
Jessica Luu has looked after me so well. She is delightful as well as very professional. I always feel comfortable and at ease.
Service above and beyond expectation
3 Mayember, needed to replace broken sport lock tails in my older hearing aids. Not available in stock in Ipswich branch, but Client Advisor TJ Barton was visiting and offered to mail some from her home branch. None there either, but TJ searched other branches until she located some, and I received them on 10 Mayember, 7 days after initial request. TJ Barton is a Service Legend. Thanks. Rob Edwardson
... Read more
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Late for appointment
I had an appointment for 0930. I arrived early and was still waiting at 0940. I received multiple texts and emails confirming the time of the appointment. Therefore I expected amplifon to be on time. But no. So they won't get my business worth thousands of dollars.
... Read moreHi Peter,
Thanks for your comment.
... Read more We always aim to deliver a great experience, and we are sorry to learn we didn’t meet your expectations. We welcome and value your feedback as it gives us a chance to do better. We would like to find out what happened in this instance so we can improve or resolve your issue. Could you please send us an email to [email protected] with your contact details and postcode so we can investigate and discuss it directly with you. Thank you, Amplifon Australia
not ok
not good customer service, rude customer service, not organised do not explain things throughly booth is small and test seemed a bit sham.
... Read moreHi,
Thanks for your comment. We always aim to deliver a great experience, and we are sorry to learn we didn’t meet your expectations. We welcome and value your feedback as it gives us a chance to do
... Read morebetter. We would like to find out what happened in this instance so we can improve or resolve your issue. Could you please send us an email to [email protected] with your contact details and postcode so we can investigate and discuss it directly with you.
StopFuckingCallingMe
Well done Amplifon. I near killedMyself and my children today because of your non stop harassing calls every 40 damn minutes for the past 7 days. Your call while I was driving ended with me wrapping my car around a tree. Thank you.
I have officially been called over 97 times this week alone.
GET RID OF MY DETAILS OR I WILL SUE YOU FOR HARRASSMENT.
Hi Nicole,
Thanks for taking the time to leave a message. We're sorry to learn about your experience, and as you have requested, we will remove you from our customer list. To ensure we have the corre
... Read morect details, could you please send us an email to [email protected] so we can investigate and discuss it directly with you.
Amplifon hearing aids
Well am very happy with them seeing I got them on NDIS, better than Benefon and they are actually comfortable, service they offer was great for an Epping Victoria store and they where helpful, they tried to upgrade me, but I don't have the financial means, but for a basic pair, I would recommend then, sound is great, but still have trouble with certain words, also I had the volume reduced, as there hearing software recommend the sound to load .
... Read moreAuthor stated being incentivised for this review
Wasted $1,800
Have had ITE aids for several years I went back to Amplifon under my service contract to have one that hadn't worked for a year fixed & one cleaned. One had to be sent away. Previous audiologist at same shop should have done this a year ago. Was strongly urged to get a new $1,800 BTE set as they would be "so much better". After a week, revisit for more adjustment. There's nothing about them that is "so much better" than the old ITE aids supplied for free (by Medicare?). In fact, they are worse in every respect. Even TV & radio sounds so much worse and is unintelligible. A wasted $1,800. A refund claim has been made.
... Read moreHi Ken,
Thanks for taking the time to leave a review.
... Read more We always aim to deliver a great experience, and we are sorry to learn we didn’t meet your expectations. We welcome and value your feedback as it gives us a chance to do better. We would like to find out what happened in this instance so we can improve or resolve your issue. Could you please send us an email to [email protected] with your contact details and postcode so we can investigate and discuss it directly with you. Thank you, Amplifon AustraliaFind out how Amplifon compares to other Health Shops
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Don’t walk, just run away
The only thing they care is sales, no customer satisfaction and don’t want to listen what customers says and what they can afford.
... Read moreHi Jaic,
Thank you for taking the time to leave a review.
... Read more We always aim to deliver a great experience, and we are sorry to learn we didn’t meet your expectations. We welcome and value your feedback as it gives us a chance to do better. We would like to find out what happened in this instance so we can improve or resolve your issue. Could you please send us an email to [email protected] with your contact details and postcode so we can investigate and discuss it directly with you. Thank you, Amplifon Australia
Where did Amplifon get my details?
I have just received a letter from Amplifon and want to know how they got my full name and address. I have never dealt with them. So much for respecting my privacy, is someone on selling my details to a third party. Not good enough Amplifon and I will make a point of never dealing with you.
... Read moreLIST FACTORY HELPING YOU FIND NEW CUSTOMERS - YOU HAVE GOT TO BE JOKING. What a great way to get people off side. You are just spammers and you are doing yourselves no favours. No, I won't write to yo
... Read moreu to tell you not to send me unsolicited letters. I'll get more satisfaction in giving you bad reviews everytime single you send me a letter. The more people I can warn off the better. You really don't have many good reviews here, do you?
Terrible experience!
If I could give no stars I would! I have been legally deaf for over a decade.
Attended Amplifon Wonthaggi Victoria 3995 Australia to have hearing aids cleaned, tubes replaced and adjusted in June this year. I was told by a rather arrogant woman that nothing could be done to improve my existing hearing aids and she refused to to replace tubes and clean. The whole time she was telling me my existing aids of 4 years were inferior and I should purchase new very expensive aids from them. I am a 72 year old pensioner and have only limited finance so
Hi Peggy,
Thanks for taking the time to leave a message. We always aim to deliver a great experience, and we are sorry to learn we didn’t meet your expectations. We welcome and value your feedback as
... Read more it gives us a chance to do better. We would like to find out what happened in this instance so we can improve or resolve your issue. Could you please send us an email to [email protected] with your contact details and postcode so we can investigate and discuss it directly with you.Find out how Amplifon compares to other Health Shops
Know better, choose better.
Poor qaulity
As with everything these days QA/QC has departed. Purchased two hearing aids, within several weeks one has failed.No replacement offered, has to be returned to who ever for repair, poor customer service for the amount of money spent
Hi David R,
Thank you for taking the time to leave a message. We aim to deliver the best possible products and services for our customers, and we're sorry your experience didn't meet your expectation
... Read mores. We provide a repair and replacement service, so we're wondering if there a mix up with the process here. If so, we'd love to explore this further and help you get the support you need. We appreciate your feedback as it gives us a chance to do better and improve our services.There was no offer of a replacement
Watergardens team
Many thanks to Rachel and the team at Watergardens store. They went above and beyond to assist me when I required a replacement hearing aid.
... Read more
How did they get my full name and residential address???
I received an unsolicited letter for a free hearing test, personalised with my full name and residential address throughout the letter. I never signed up for this and I NEVER give out my residential address. So where did you get my personal information from huh? NAME YOUR SOURCE AMPLIFON!!!
I'll be making a formal complaint to the Privacy Commissioner and you can deal with them. You've essentially hacked my personal data so I'll be treating you like the criminals that you are.
... Read moreHi,
Thank you for your message.
... Read more We're sorry for any inconvenience caused by our outreach. It is never our intention to waste people's time. We always aim to provide the best possible service to our customers, and we're sorry that your experience hasn't met your expectations. We're glad to hear that our team has been informed and the issue has been resolved for you. All the best, Amplifon TeamQuestions & Answers
Why are your hearing aids so expensive compared with other providers in Australia? Even with Govt subsidy and private health insurance, a Age pension Card and senior's card even the Smart level RIC aids still have a cost of $2689.70 to the client. The essential level are totally inappropriate for elderly seniors who deserve a quality hearing experience.
I would never use these people.. Just the amount of tv ads makes it more expensive and they pester innocent people to get a test.. I will be as deaf as apost and would never use them
Hi Richard,
Thank you for your feedback. We always aim to provide high-value products for our customers to help them meet their hearing needs long-term. We're sorry to learn your experience didn't meet your expectations, but we value your feedback as it gives us a chance to do better.
All the best,
Amplifon Team
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Hi,
Thank you for your message. We always aim to deliver a great experience, and we are sorry to learn we didn’t meet your expectations. We welcome and value your feedback as it gives us a chance to
... Read moredo better. If you send us an email to [email protected] with your number that we are calling we will have it removed from any further communication.