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APSS (Australia Post Superannuation Scheme) Questions & Answers
24 questions from our users
Maria Hillasked
I need financial adviser, I will retire on October 20
Could you please tell me which one, so I can contact them
No answers
Peter Rasked
what is my current balance
1 answer
APSS Management A.Australia Post
Hi Peter
Please call our contact centre on 1300 360 373 and they can provide you with a current estimate.
Thanks, Catherine
Michael John Bolusasked
Im unable to work due to mental illness can I access my superannuation
1 answer
Priscila L.Australia Post
Hi Michael,
Please call our support team on 1300 360 373 or you can email them at [email protected]
Priscila
Jo-anne H.asked
Can I contribute to my roll over account
1 answer
Priscila L.Australia Post
Hi Jo-anne,
I recommend reaching out to the support team on 1300 360 373, they will be able to answer your question.
Priscila
Jouni I.asked
I left Australia Post in 2002 and to date have continued to remain in the Super they provide. In recent years the Insurance fees have increased to $7420 per year. This and other costs such as admin fees have eroded my balance. I wish to know why I am paying so much ?
Jouni Iivonen 62021579
1 answer
Priscila L.Australia Post
Hi Jouni,
I recommend reaching out to the support team on 1300 360 373, they will be able to answer your question.
Priscila
Charle M.asked
Can u please roll over my account with amp I have a account with APSS 64780966LNMPTS 0771335
No answers
Erica Winterasked
I've turned 60, can i withhdraw some money although i'm still working full time?
1 answer
Sami M.Australia Post
Hey Erica,
It'll be best to contact the team directly about this to find out what is possible.
-Email: [email protected].
- Phone: 1300 360 373 between 9am and 5.30pm EST weekdays. If calling from overseas, please dial +61 2 8571 6780.
~Sami
Geoffasked
I have recently been to a financial adviser who has suggested moving from APSS to Australian super, due the the large difference in fees and costs. ( they claim almost $7K ). Is there a site that will give me the APSS allocated pension returns over the past 1 year, 3 years, 5 years and also show if the returns are before or after any costs / fees, and what those costs / fees ?? Thanks Geoff
2 answers
Sami M.Australia Post
Hey Geoff,
Thank you for taking the time to ask your question. I recommend contacting APSS directly for further assistance with this.
Email: [email protected].
Phone: 1300 360 373 (9am and 5.30pm EST weekdays)
Mail: APSS Locked Bag A5005, Sydney South NSW 1235.
Geoff I am about to move my APSS super to Australian Super as my own research suggests it is one of the best. APSS is now closed to new members so I suspect its performance will deteriorate. The APSS web site has, l think, a Product Disclosure Statement for pension accounts which gives the yearly return on investment. You do not need to know anything about the allocated amount as you decide how much to take per annum. It is the net amount of interest your money makes which is the important factor.
Sonia basked
I have left Australia post and am starting another job can I still use my aust post super account for my new job.
Sonia.
2 answers
Unfortunately the answer is NO. You will have to start another super account with some other superannuation scheme. You could then close the APSS account and transfer the funds to the new account if you wish to. However, get professional advice.
Sami M.Australia Post
Hey Sonia,
Congratulations on your new job! I'm not sure about your super account so I recommend contacting APSS directly.
Email: [email protected].
Phone: 1300 360 373 between 9am and 5.30pm EST weekdays. If calling from overseas, please dial +61 2 8571 6780.
Cockroachasked
Im looking at retiring soon after the end of June, how do I work out my lump sum pay out?
2 answers
Australia P.Australia Post
Hey there,
Thank you for your question. You'll need to contact APSS directly about this for further assistance.
Email - [email protected].
By calling on SuperPhone - 1300 360 373 between 9am and 5.30pm EST weekdays. If calling from overseas, please dial +61 2 8571 6780.
By letter - APSS Locked Bag A5005, Sydney South NSW 1235.
~Sami
APSS Management A.Australia Post
Hi there, in addition to the contact details provided by Sami above, you can also register (if you haven't already) and login to the APSS website to obtain a benefit quote .
Go to apss.com.au and click on 'Login' and follow the steps to register.
- Catherine
Debbieasked
I have been with apss for the past 11 years I am 60 years old and have just broken my pelvic bone (not work related ).can I access some of my superannuation while recovering, I do have sick leave, but because I'm on 30% penalty rates during night shift. I will be on lesser wage.
2 answers
Australia P.Australia Post
Hey Debbie,
I'm sorry to hear that you've injured your pelvic bone. It'll be best to contact the APSS team directly about this to see what is possible.
Email - [email protected]
Phone - 1300 360 373 (open 9am and 5.30pm EST weekdays)
Letter - APSS Locked Bag A5005, Sydney South NSW 1235
~Sami
APSS Management A.Australia Post
Hi Debbie,
In addition to Sami's response - the answer is yes you can access some of your super before you retire (there are annual limits). Please ask the contact centre about the APSS Pension 'Transition to Retirement' option.
I hope you feel better soon.
Catherine
Pinksasked
Can someone please tell me how to change my bank details for my Australia post super pension? Can you do it on line?
1 answer
APSS Management A.Australia Post
Hi Pinks - please contact the APSS contact centre on 1300 360 373 and they can help you.
This can't be done online for security reasons.
Catherine
Zachasked
What will happen to my super if I’m resigning with no plans to work as I will spend most my time overseas?
1- is it going to keep going up slowly/ stay same/ reduces?
2- can I use it in smsf?
3- can I cash it to buy house/ apartment in Victoria ?
1 answer
Australia P.Australia Post
Hi Zach,
I definitely recommend you call APSS call centre on 1300 360 373 to discuss the matter.
Roxy
Pat Jasked
I cannot get details on fund performance over time. I am retired, should I take the cash and run or leave invested?
2 answers
Australia P.Australia Post
Hi Pat,
I definitely recommend you call APSS call centre on 1300 360 373 to discuss the matter.
Roxy
APSS Management A.Australia Post
Hi Pat
If you go to apss.com.au and select 'Investments' then 'Crediting Rates' from the menu, you can review fund performance for any period you select. You can also review past performance in our quarterly newsletter that can be downloaded from the apss website under the 'Publications and Forms' menu and select 'Insight newsletters'.
Remember though, past performance is not necessarily indicative of future performance.
If you would like to discuss your situation in more detail, please do call our contact centre on1300 360 373.
Hope that helps.
Catherine
Gene turnerasked
After receiving my super statement this year i noticed the my super annuation salary has been frozen for the last 3 years. Could i get an explanation why this is the case, as generally the super salary should increase?
2 answers
It would be difficult to answer this for you as I wouldn't know your full situation regarding your super so I suggest you give the APSS a call to discuss your specific situation.
Australia P.Australia Post
Hi Gene,
At this stage the best thing is to call the APSS call centre on 1300 360 373 to discuss the matter.
Roxy
Jennifer Sasked
I have sent 2 emails and followed up by calling them 4 times....for a copy of the Binding Beneficiary form to be sent to my daughter. After 7 weeks of waiting for a simple form, I am at my wits end waiting!!!
It's extremely distressing not being able to finalise this matter on top of dealing with grief.
Can this form not be emailed?
Can someone tell me why that almost 2 months later we are still waiting for a form to be sent?
5 answers
Hi Jennifer, after I posted a complaint on Product Review I was contacted personally by a manager who handled my complaint dilligently . i can't remember the lady's name but she was very abliging .
Hi Jennifer, I've had nothing but good service from them at all times. In fact I only rang them for a statement last week and received it at home today. Perhaps check with them whether you have given them a correct address. It certainly doesn't follow the excellent service that I have always received in my many years with them which was back from when they first started. I do know that they don't have the facility to email forms which is perhaps something they should look at. Have you seen whether the form is available for downloading from their website as yet?
thx. Mailing address checked every time...on emails and phone calls. I am at a lost something so simple to action can take so long.
doc is not available to download either from apss website.
It's actually longer than 1 month as I called in July then followed up by emails &; more phone calls.
2 months & still no form in the mail. For God's sake. ..
turau4070asked
Hi! My name Thang Nguyen APS 63133853. I could not login.although correct password entered. Any help?
Thanks.
1 answer
Australia P.Australia Post
Hi Thang,
Best thing is to call the APSS call centre on 1300 360 373 for further assistance.
Roxy
Simon Wintersasked
Can i access my non- preserved component if i leave my job in Australia Post?
1 answer
APSS Management A.Australia Post
Hi Simon
That depends on whether it's restricted or unrestricted non-preserved super. Best thing is to call the APSS call centre on 1300 360 373 to find out what your options are.
Sheriasked
Hi There
I am an apps member no 6493960 - I have moved from Australia and am living in the uk - I am struggling to update my details online and to find an e mail address for someone that can help me find out what my fund is worth.
If anyone is able to help would be very appreciated.
Mrs s Evans - [email removed]
2 answers
APSS Management A.Australia Post
Hi Mrs Evans
You can register your query anytime on the APSS website at www.apss.com.au, click on 'contact us' button at the top of the web page and submit your query. I think email is going to be the most efficient way of contacting the APSS given the time difference. There isn't an email address to send your email to - it is a webform that our team can respond to via email from that point on.
Also a reminder to protect your personal information and never include your private details on any public websites such as this one.
Regards
Catherine
Hi Catherine
I am unable to submit my questions and change off address as it isn't recognising my policy number for some reason? Do you have an e mail address instead?
Many thanks
Sheridan
Ann casked
Is your FAS affected if you choose to go part time. Or to take transition to retirement option taking 1 day of per week from your LSL?
2 answers
Australia P.Australia Post
Hi Anne c,
I recommend that you contact the APSS for further advice through their website at apss.com.au. Alternatively they can be contacted on 1300 360 373.
Thanks,
Steph.
APSS Management A.Australia Post
Hi Ann,
In addition to Steph's suggestion above, the following information might also help.
In the APSS, Final Average Salary is not impacted by a change from full-time to part-time hours. However, the years of service component of the calculation, and therefore the Defined Benefit will be impacted. When moving from full-time to part-time hours, the years of service component in the calculation of your benefit is reduced, or pro-rated. Final Average Salary would be unaffected by taking one day of Long Service Leave per week, assuming it is paid leave.
The APSS has issued a fact sheet on how Super Salary is calculated, you can find it here: https://www.apss.com.au/Public/pdf/FS_Your_Super_Salary.pdf.
We also recommend you contact the APSS Superphone on 1300 360 373 to obtain more personalised information.
Catherine
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