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8 questions from our users

traci

traciasked

Hi,
I have just inherited this 1 year old machine. I am quite impressed after always having top loaders, with one BIG exception. What on earth does it do to towels? Mine come out hard and scratchy no matter what I do. I refuse to use fabric softener as I have never needed to before. Any clues?
Thanks



5 answers
Ariston
Anthony F.Ariston

Hi Traci,
You don't need to use fabric softener, as this could make the towels worse. The detergent is sticking to the towels and not washing out properly so it is best to add a cup of vinegar (with a bit of ammonia) to the fabric softener compartment, and then put in your detergent as normal. The ammonia will make sure that the detergent won't stick to the fabric, and the vinegar will make sure the minerals and other chemicals won't stick to the towels. The towels should come out softer and fluffier.
Regards

traci
traci

Thanks. So did a load of towels yesteday. Used a litle less detergent than the recommended dose, added vinegar (no ammonia as I wouldnt be impressed if I had to add 2 different things when my top loader does the job with just detergent). To give the towels their best chance of coming out soft, I washed at 30 degrees and reduced the spin down to 600rpm (even though my top loader spins at 950rpm). I gave each towel a good shake before hanging on the line and also hung them in full shade as I know the sun can make them stiff). The result? Well as I type this, they have all been spritzed with a little water and are in the dryer in an ettempt to soften them up. Some of them felt like they could almost stand up by themselves.
I would like to keep this machine, but as I wash towels a lot (pool, beach etc), and dont really want to be using the dryer every time, it looks like I will have to pass this along to someone that doesnt mind scratchy stiff towels, unless there are any other suggestions.

traci
traci

Update - i had a few towels that had just been used once for the pool. This was my chance to see if my laundry liquid might be the problem. I put them on a warm fast 30 wash with just vinegar, and reduced the spin speed right down to 400. The result was the same - scratchy towels.
My conclusion is that this machine can’t wash towels and have them come out soft. It’s not my towels as I have since washed the same ones in my top loader and they are back to soft again, with just laundry liquid.
Unless someone from Ariston can suggest something that works, i would say that i am glad I didn’t pay for this machine and I wouldn’t recommend anyone does unless they like really stiff, scratchy towels.

Denise S.

Denise S.asked

Brought a stand for washing machine holds up to 100 kgs was wondering weight of this machine cant find this info any where not listed in dimensions or specs.



2 answers
SAS
SAS

Hi Denise,
You're right, I couldn't find that info on the specs either: https://www.harveynorman.com.au/ariston-8kg-front-load-washing-machine.html
Hubby assures me it's under 100kg. At a guess it's probably around 50-60kg.

Ariston
Anthony F.Ariston

Hi Denise,
Our specs say this washer weighs 74kg, so a stand that holds 100kg should be fine.
Regards

Lee J.

Lee J.asked

Hi
I have only had my machine for a couple of months now and its not washing my clothes properly. They are coming out dirty. My whites are the worst they have ever been. Even putting them thought Anti-Stain cycle which goes for 3 hrs. I have even tried swapping laundry detergents. Any suggestions??

4 answers
Sally P.
Sally P.

Im very happy with mine . Most things I wash on no 5 setting & they wash beautifully .
For dark dirty husbands work clothes I use setting 6



Lee J.
Lee J.

Thanks Sally. Ours just hasn't washed properly from the start. Our clothes are actually coming out with dirt marks.

Ariston
Anthony F.Ariston

Hi Lee,
It is difficult to tell if there is an issue with the machine without seeing it. It would be best to give Arisit Technical Support a call on 1300 762 219 to see if they can recommend a fix or if they think they should send someone out to have a look.
Regards

Annette D

Annette Dasked

Why is my washing machine throwing up a code f18

1 answer
Ariston
Anthony F.Ariston

Hi Annette D,
This code could indicate a problem with an internal component. It is best to give Arisit Technical Support a call on 1300 762 219 to see if they can send a technician out.
Regards

Mandy

Mandyasked

Are the maximum load kg weights referring to dry washing? Also why does the machine beep almost continually during some wash loads?

2 answers
Ariston
Anthony F.Ariston

Hi Mandy,
The maximum load weight refers to the weight of the washing when dry.
The machine may beep occasionally during wash cycles, but if it is happening constantly then there may be an issue with the installation or the machine. It is difficult to determine the exact cause without seeing the machine, so it may be best to give Arisit Technical Support a call on 1300 762 219 to see if a technician can help you.
Regards

Mandy
Mandy

Thanks Andrew for your fast reply! I did phone the technical support 1300 number first. The girl told me that the weight refers to wet weight....which I knew didn't sound right. The beeping she told me would be an overweight load or imbalance...this isn't the reason either as I just did a load with one floor mat in. I'll persevere with it.
Thanks again.
Cheers
Mandy

Peter M.

Peter M.asked

Do you have to remove the blue plastic measuring disc before starting the cycle or leave it in? thanks

2 answers
Fiona
Fiona

No. I just leave it in, no issue at all.

Ariston
Anthony F.Ariston

Hi Peter,
It is perfectly fine to leave it in. It may have some water in it after the wash cycle but this is normal and can just be emptied out.
Regards

Lyns

Lynsasked

Is it true as stated in another review that 60month warranty is for other products and not washing machines

6 answers
Brisbane Mum
Brisbane Mum

No that’s not correct from my experience - there is definitely a 5 year warranty on my machine.

Lyns
Lyns

Thanks for that....you don’t know what to believe sometimes when you read so many different comments

Fiona
Fiona

It is 5 years manufacturer warranty.

Sebnem

Sebnemasked

Just wanted to ask whether the fabric softener compartment of this front loader is meant to be full of water after each cycle finishes? I've recently purchased this front loader and not sure whether this is normal?

3 answers
Brisbane Mum
Brisbane Mum

Hi. Yes I’ve noticed that it has a bit of residual water in it too, I think I read somewhere that it happens, and is not that uncommon in front loaders. It hasn’t caused any issues for me so far....

Fiona
Fiona

Yes. It happens sometimes, but not each time. They will be gone after next wash.

Ariston
Anthony F.Ariston

Hi Sebnem,
Thanks for your question. The water in the compartment is just a result of the machine adding the detergent to the wash. It shouldn't cause any problems, and can be emptied after the wash.
Regards

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