Asgard Questions & Answers

I have no idea. Why don't you ask Asgard?

They have done the same to my son. I have written an email to them asking them to return the money they have stolen. They will refuse. I then will go to the Superannuation Complaints Tribunal and lodge a complaint with my email and their reply.

G'day anonymous. I have not heard of this problem. A daily history of the unit price you are disputing for the period at the time of the transaction could assist. If you are unable to get from Asgard (as you have moved your funds) you could try the relevant investment manager external to Asgard. I'm sure this action is not intentional but human error so get your proof (not whining like Sue K response) and keep pushing for your refund. I hope that helps.

Interesting that "Facts not whingeing" has only written one response and one review with 4 stars for Asgard. My sons "Fact" No 1. On the 9/6/17, my son had $13,405.96 in his ASGARD Super account. "Fact" No 2. On the 11/6/17, after moving him to another Account without his permission, he now has $10,970.59 in his account. After net earnings of $427.84 for the year. You seem to be a full bottle on all things ASGARD. What would your response be if this was your one and only Superannuation Account? His ex-boss opened it, so no idea who the relevant investment manager is. I'll await your informed reply.

Hi Louise, sorry for my late reply, this was a work super. you are better off changing super companies to avoid the financial planner fees

Depends what the financial planner is providing for the fee.

Get your money out ASAP, my young don had money in this fund and year by year they have taken it in one fee and another, plus poor returns. They were advised to cancel insurance premiums, as being in another fund only one fund will pay out if you have a claim, never happened that cancellation. A few years ago through the MyGov, the online tax department we were able to transfer his other funds to his main super fund through this. Asgard were the only fund not to do this, looks like they have rules on how to keep all your money, it should have been a simple transfer. Worst fund ever, his super money will all be gone soon in their fees. Asgard listen to your customers and be more customer friendly, we will never again use this fund and will advise others to not use it as well. Just terrible they take your money andvtheir insurance and fees are expensive compared to the other funds my son was once in. All in Australian Super now, and growing.

I am sorry but we started getting the run around about 2 years ago when my husband tried to get his
superannuation paid out and we were told that his account was frozen by the Government, but although
it was frozen they still deducted management fees which came to several thousand dollars plus a lot of
other fees, prior to the last 2 years we never really had much contact with them. I believe they are now
part of Westpac Group.

If you feel that your superfund has been unreasonable and you get nowhere by contact them then refer the mater to the superannuation tribunal. After that you will usually get the superfund starting talking to you.
Cheers Karl

Most people complaining on this site haven't used a financial adviser but have simply been invested into an employee super account (set up by an employer) where insurance is automatically added to their account. What your adviser is recommending would be quite different to that. I would disregard most comments on this site in that they are complaining about insurance premiums being taken out yet if anything went wrong they would be pretty pleased to have had the cover in place. Asgard's eWrap products have an extensive menu of investments, are well priced and allow multiple different insurance options to be used (Asgard, AIA and BT). The online login for clients/customers offers you good insight into your account, plus you receive a half yearly report. You should note that you will only every deal with your adviser, you will never have to speak to Asgard customer service as your adviser should take care of any of your queries you have.

Would not touch them with a barge pole. Left AustralianSuper and joined ASGARD. Worst move I ever made. Whilst your super has negative return they continue to earn
by way of high fees.

In five years I came out with less than I put in.
You are the only loser, they continue to grow on the fees they charge.

Very slow getting my funds back from them when I instructed them to close my account.
Sign up with AustralianSuper again. Whilst returns are modest at present so are the fees.

I joined ASGARD using a financial adviser on bad advice from a business contact.

Number 1, you don't need a financial adviser
Number 2, just put it in an industry super fund that have low fees
Number 3, Do not go with Asgard, they charge hefty fees along with the adviser, it works out to be alot of YOUR money.