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7 questions from our users

Walter W

Walter Wasked

Hi where can I buy a drain cover (water plug/cap) for this model of dehumidifier(WDH-610HA)?



Many thanks Walter

1 answer
AusClimate
Allan B.AusClimate

Hi Walter
You can call us direct on 1800 122100 or email [email protected]
As the official distributor, we carry a range of spare parts such as the drain plug and screw on cap.
Regards
Allan
Ausclimate

Robyn

Robynasked

Can I get a new circuit board for this machine



1 answer
AusClimate
Allan B.AusClimate

Hi Robyn, yes we should be able to help you out with a new circuit board.
Just to be sure of exact model, part number etc can you please call our office on 1800 122100 and ask for Allan.
Regards
Allan
Ausclimate

Mark

Markasked

I have a Delonghi Dehumidifier that has stopped working after a few years. I want another that I can set and forget, that will turn on if Humidity rises.
The boat is a 44 foot yacht.
I noticed a couple of people have said theirs had stopped? I would like to get more than 2 years out of. Your suggestion?

1 answer
AusClimate
Allan B.AusClimate

Hi Mark
The Ausclimate NWT Compact has proven to be very popular within the marine industry.
We also offer some great operating tips that should extend the life of your dehumidifier. It's not so much as running it 24/7 to control the humidity level in your yacht, it's more do with keeping everything dry to stop moisture related problems such as mould.
Depending on the time of the year when you most need the dehumidifier we also have another model you may want to consider, the Ausclimate Cool Seasons 7L desiccant dehumidifier. This model is more suited for the colder climates.
If you would like to give us a call on 1800 122100 I can offer further advice on what model would suit your needs the most.
Regards
Allan
Ausclimate

Mark

Markasked

I have a Delonghi Dehumidifier that has stopped working after a few years. I want another that I can set and forget, that will turn on if Humidity rises.
The boat is a 44 foot yacht.
I noticed a couple of people have said theirs had stopped? I would like to get more than 2 years out of. Your suggestion?



No answers
Susu

Susuasked

Hi. We live right on the beach. Upstairs ok but downstairs lots of moisture from sea breeze etc. Have tried the crystal absorbers but they cant cope. We have temperate climate so this happens in high and low temperature periods. There are two master bedrooms and a smaller store room that are affected. Obviously for the 2 bedrooms we need a very quiet machine and one that does not rely on being plugged into a power source (if possible). What would be best solution for us? Thanks, Sue

3 answers
AusClimate
Allan B.AusClimate

Hi Sue
To control or solve any home moisture related problems, using a dehumidifier is without doubt one of the most effective and efficient means of doing the job.
One important point to consider when purchasing a dehumidifier is to make sure it's powerful enough to do the job i.e. capable of not just removing moisture from the air but powerful enough to dry the rooms sufficiently.
Once you have thoroughly dried the rooms, it's then quite easy to keep them dry. To do this it may be as simple as turning on your dehumidifier once a week or so to stop the moisture from building up again.
If this sounds like your situation then you won't have to run your dehumidifier in your bedroom at night either so noise will not be an issue.

If you would like one of our friendly experts to explain in more detail on what would be the right solution for you then please dont hesitate to call Ausclimate on 1800 122100.

P.S. unfortunaltely all these types of dehumidifiers require power.

King Regards
Allan Bryan
Ausclimate

DaveH
DaveH

Hi Sue,
The Ausclimate compact dehumidifier is very suitable for our small 42' yacht. But I think you would need a bigger one or maybe two units for the area you are talking about. They necessarily use electricity but achieve great results.
Cheers,
Dave

Susu
Susu

Thanks Allan and Dave for your responses. I will contact Allan to discuss our requirements further.

Meg Green

Meg Greenasked

Do these dehumidifiers have a heating system in them?
Where in the Sydney metro area can I view them?
Meg

4 answers

Meg these units are effectively air conditioners but instead of cooling they remove the moisture from the room which in effect heats the room a bit, temp in the room a couple of degree's above rest of house but air is very dry. They keep temp about 27 deg

Leonie
Leonie

Meg
I can only agree with the comment above. We have our unit on a yacht which is at Airlie Beach. It is an excellent dehumidifier reducing the humidity on our boat from 80% plus down to 40%. It does warm up the boat slightly. The company were also great to deal with

[name removed]

Leonie
Leonie

Dear Meg,
Tony is correct. The units main purpose is to draw out the moisture in the environment. We use it often to dry out areas in the boat and leave it on permanently when we are away from the boat. It is amazing how much moisture is drawn out. It keeps areas mould free and smelling fresh.
Leonie

mal campbell

mal campbellasked

I have this model and it has been amazing! But just out of the blue it has stopped working, no lights come on or anything. There is power to the machine as I have tested with a multi meter? Is this an easy fix or is it at the end of its life? I admit that I have used it quite a bit.

1 answer
Russell
Russell

Hi Mal,
Russell here from Ausclimate Dehumidifiers.
If you have purchased this dehumidifier through Ausclimate please contact me direct so that I can help you.
If it is faulty we may replace it under our 2-year full replacement warranty.
These are so reliable and great for boats and caravans or any other area where space is a premium.
Cheers
Russell 0422008777

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