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Australia Post Travel Platinum Mastercard
Do not use aust post travel card
Do not use aust post travel card (esp for Commonwealth bank user)
AND Aust Post officer do not know well about this travel card.
Before I purchased the card, I did ask the officer if I could transfer out the money back to my bank account after my trip with any Aust Post shop. The officer did said YES at that time. In fact, you CANNOT. i got that "NO" from another officer in another Aust Post shop.
I purchased the card from an Aust Post office (because of that "YES" from the first officer I met) and he advised that the card was ready to use...Read more
online for any transactions. In fact, it was not working. I tried to login online but i kept receiving login error message during my trip (NZ) and after i returned to AU. The travel card customer service team (NOT from Aust Post) was sometimes helpful and sometimes not depends on who assisted me. For my first call, the officer was able to find my detail in their system. Then she advised that i should able to reset password myself. I tried myself but it was not working. So I called the team again. The officer (not the one for my first call) was even unable to find my account in the system this time and he said he could not assist me because my detail was not shown up. At the end, he even could not refer my case to other department but asked me to email to other team which is located in UK myself. That costed me another week for waiting someone to response my case.Similar opinion? Write a review on ieatwords.com.au!
Beryl ChermsideHunter Region, NSW
Fees to Close the Account and get your Banlance returned.
Travelled to NZ and upon return to Australia could not find any details of how to close the account. After contacting Mastercard and speaking to somebody with a strong unintelligable overseas accent finally ascertained that a AUD$10 fee was applicable to close the Account. This is not acceptable, just make sure you have a nil balance prior to returning to Australia
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Disappointed TravellerSydney, NSW
Should Have Read These Reviews - Lesson Learned
Very disappointed with this product. You CANNOT use it wherever Mastercard is used - for example if travelling in Europe it is not accepted at parking centres or for paying at toll booths - yes, we were caught out big time! Glitches in their system has prevented me from being able to utilise the online service - they reset my password and then I was not receiving the new passwords via email. Then told I’d have to go into a branch to sort out (after over 3 hours on the phone to their support). Left seriously stranded overseas (yep, no branches!) I would stay clear and use a different product if travelling overseas as this one cannot be relied upon. I'd give it zero stars if possible.
2 comments
Thank you
Jane Cleary
[email protected]... Read more
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ScottyVictoria
- Verified customer
Atrocious service
We have had very good experience withe previous Auspost cards so we went for this one. BIG, BIG, MISTAKE. Unable to access two cards online ("account not recognized"etc. ) Tried as suggested to reset password and though told email sent numerous times none were received. Numerous repetitive phone calls where staff insist on going through the same old procedures time and time again. poor listeners. Now issue has been escalated three times. Can get access on one card but still not on other and travelling in two days.
Mediation requested 4 days be...Read more
2 comments
Ibne F.Australia Post
Hi Scotty, anyone would be super frustrated to experience such poor service (if you call it service at all!). I will contact the Mastercard team from my end and also escalate this to the Product Manag... Read more
er. To do this, will need some details here. Kindly send me a private message with the following info: - Your full name, email & phone nowe have now returned (earlier than planned but very thankful to be here). We used the card but frustrating not being able to access to change currency. (my own card eventually worked ok) I have just ... Read more
tried to access the website again. Two times it advises that an email has been sent to [email protected] but still none received. Card 5386 5950 0000 6025 in name of Joy Maxwell, DOB 10.09.1950, My details David (Scotty) Maxwell, [email protected], 0403 012 480 Hope you can sort it out .Thank youSimilar opinion? Write a review on ieatwords.com.au!
RUN IN THE OPPOSITE DIRECTION
This is the worst experience of customer service and support I have ever received - the operators (apart from one) have been instructed to assist as LITTLE possible. The card was difficult to manage, declined for no reason, limited disinterested unsympathetic support who put you on hold just to break you. This is not a service it is a rort pure and simple.
3 comments
Ibne F.Australia Post
Hi, I would be also frustrated to see that I am experiencing such poor service from Australia Post. As you have mentioned, the customer service team failed to resolve your issue, I would like to inves... Read more
tigate further with the Mastercard team. Please send me a private message with the following details: - Your full name, email address, date of birthNadine
[email protected]
0474002356
Ibne F.Australia Post
Hi Nadine, thanks for the details. I'm afraid I need the full name and date of birth as well to contact the Product Manager to resolve this issue.
Regards
Ibne
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Lauren PhillipsNew South Wales
Terrible! Do not use if travelling to USA
Highly not recommended if travelling to USA! You are unable to load any currency in the America! We got stranded and have to get mastercard to provide us $$ DONT NOT USE!
5 comments
Priscila L.Australia Post
Hi Lauren,
Oh no that's definitely not how a holiday should be spent. Can you tell me you were having tech issues trying to load money on through our website or wouldn't accept the currency?... Read more
PriscilaHi,
My husband and I purchased an AUS post Mastercard at the post office to travel to the USA.... Read more
We have never been more disappointed in a product. We confirmed with the shop assistant at AUS post that we were able to upload money (USD and AUD) overseas and be able to access the fund on the card! Turns out this this was not the case! We were unable to upload USD or AUD whilst in America. Which was not the ideal to way to start our honeymoon! Not being able to access our funds that we have saved so hard to be able to go on the holiday! We redownloaded the app at least a dozen times, the website redirection you to download the app, spoke to numerous non-helpful customer service persons, which ended costing us money as the customer services agents from your end told us it was our banks fault. So at least 20 calls and back an forth with your customer service team and guess what... turns out that the card is unable to unload money to the USA whilst in the USA! We ended up having to borrow money off friends and even got a number for Mastercard emergency money. You advertise that this product is able to upload/top up funds in USA or AUS dollars. This is simply not true and should be removed from your website. Have you read the reviews? I’m not the only person who has had this issue there are so many reviews stating this exact fact you are unable to top up/reload any currency whilst travelling in the USA. I would like a responses to notify me that you are looking into this issue so other people do not experience the same problems.Priscila L.Australia Post
Hi Lauren,
Thanks for your reply and I am sorry for the financial hell you went through on your honeymoon. I am not trained or have access to the systems to assist you however I will be happy to pas... Read more
s on what you had said here to my contacts so feedback is passed on. I have read all the reviews here as I monitor this page but I am not from the support team for this card so I'm unable to give you any assistance but I can assure you reviews are passed onto them.Similar opinion? Write a review on ieatwords.com.au!
Would not purchase this again!
Travelled to Finland.
The first problem was that they thought that a purchase at a grocery store in the country I told them I was going to was flagged as suspicious and I had to call to get it re-activated (15min call).
The second problem is that you can not reload on the app. You are redirected to the website so there is not much purpose to the app itself.
The third problem is after a week of using the card it no longer allows me to reload it from any platform. The card is now useless to me and I’m still overseas for quite a while and will ...Read more
1 comment
Priscila L.Australia Post
Hi Rose,
It sounds like you're in a pickle and this is definitely not what you want to be in when you're travelling overseas for a while. I'd really like to send your issue to Mastercard in hope we ... Read more
can get someone to help you out as it seems you really need these funds. Can you please hover over my pic and send me a private message with your full name, date of birth, home address and email address?Similar opinion? Write a review on ieatwords.com.au!
PaulGreater Melbourne (Inner), VIC
Do not use.
Fraudulent and insecure do NOT use this service. I got this card for general expenses whilst spending time with friends in Sweden. Within a week this card was declined. The Card was already "hacked" and used for layby purchases in Oz for almost $350. On returning home I filled out 2 pages to contest the transactions. At the same time I contacted the Layby company. Within 24 hours the Layby company had ascertained and refunded the offending purchases. Aus post has yet to acknowledge.
1 comment
Priscila L.Australia Post
Hi Paul,
That sounds very scary and I'm glad that the layby company was able to help you out in the meantime! I am sorry we didn't get back to you sooner, there may be some delays with enquiries to the Mastercard support team. When did you send it?... Read more
PriscilaSimilar opinion? Write a review on ieatwords.com.au!
DOUG
- 2 reviews
- 1 like
Bring back LOAD & GO !
Amazon just emailed to tell me my payment was declined. Phoned Australia Post to check balance and was told my balance was more than DOUBLE the declined payment. After 15 minutes of providing further information on the phone, I was able to indicate that my call related to a declined payment problem. After clicking that I finally got the message that I was being connected to one of their operators. On came the music and for the next five minutes I got regular announcements about "thank you for waiting". Finally came an announcement that eff...Read more
ectively translated as "our operators are handling so many complaints that you need to call back in another "hour or two". Meanwhile, Amazon are set to cancel my order because these incompetent bunglers can't handle a simple payment and I need to waste more of my time trying to call. back later! IF YOU WANT A RELIABLE ONLINE PAYMENT METHOD, DO NOT CHOOSE THIS CARD !!!1 comment
Priscila L.Australia Post
Hi Doug,
Sounds very frustrating especially as Amazon will now cancel your order before you get a chance to speak to anyone. Did Amazon give you any reasoning as to why it was declined and have you ... Read more
been able to speak to anyone since this review? Let me know!Similar opinion? Write a review on ieatwords.com.au!
Find out how Australia Post Travel Platinum Mastercard compares to other Travel Money Cards
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S N BSydney, NSW
- 2 reviews
Would give 0 stars if I could
Stay away from this card. I went to Hawaii and on the very last day of travel, the app crashed and I could not reload my card. I tried the app and the website to no avail. Having no cash left, I had to use my Australian commonwealth bank debit card overseas. To make matters worse, this travel card has an overdrawn feature. I found this out when they sent me a letter demanding payment of $256US months after my holiday. I went to the post office and tried to pay this off and they could not accept payment and directed I call MasterCard. I called M...Read more
asterCard to pay and they told me to reload the card online. I went online and the reload option did not work. I tried my mobile, laptop and computer and nothing worked. This has been a complete nightmare.1 comment
Priscila L.Australia Post
Hi SNB,
Mm yes what a nightmare especially after what should have been a very relaxing holiday!! It's very concerning that you haven't been able to do what Mastercard requested for you to pay off wh... Read more
at you owe, have you been successful since? Let me know!Similar opinion? Write a review on ieatwords.com.au!
RachSydney, NSW
Would not use again.
Husband went overseas, thought this card would be great for him.
It's a pain trying to reload it, downloaded the app then you have go to another website to load then it doesn't let you reload by debit card but let's you do Bpay which takes 2 days. Not good enough. Plus all the extra hidden fees. Contacting them is not much help either.
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Emma BlackVictoria
- 2 reviews
Yet another disappointing product from Australia Post...
I went on a family trip to Thailand this October for one week. Several years ago, I had purchased a Multi Currency Cash Card for use while I was travelling Europe and it was incredible. I wanted to get the same cash card again, but was told it no longer existed and had been replaced with a Travel Platinum Mastercard. So, I decided to purchase that instead... Boy, was that a mistake. The first cracks began to show when we arrived in Malaysia and my mother tried to get money off her purchased card from an ATM. She had incorrectly inserted her PIN...Read more
a few times and her card had been blocked; fair enough. She immediately called Aus Post to attempt to get her card unblocked and was told that would be no problem, it was all fixed and she could now access her money. But sadly, that was not the case. My mother could not access the thousands of Thai Baht she had in her account for the ENTIRE trip. The only way we got around it was moving everything from her account onto my card, which was working, thankfully. But every time we wanted to withdraw cash from the card, it was an $11 fee. Eventually, with the constant transferring and conversions, I lost quite a bit of money, as you can imagine and was disgusted that, for a SECOND time with Australia Post, a product I had trusted to work as it should have right away, almost ruined our entire trip. Needless to say, I was not impressed and will never purchase travel accessories from Australia Post ever again.1 comment
Priscila L.Australia Post
Hi Emma,
It's disappointing that the card did not work for your mum and sounds like this caused quite a hassle when you were overseas, and expensive! I'm sorry this card let you down when you both n... Read more
eeded it the most though we do appreciate the time you've taken to share your experience with us.Similar opinion? Write a review on ieatwords.com.au!
CindySydney Surrounds, NSW
Never Use This Card Again!!!!!
My husband & I recently travelled to Italy (Sicily)
We used one of these cards without too much trouble until I attempted to withdraw 400 Euro which equals $650.87. The ATM made a lot of noise and was very slow at which point I decided to take photos of the messages popping up on the screen of the machine, saying it was processing & then said transaction aborted - so no money & no receipt. The following morning we checked our balance and the 400 Euro had been deducted. My husband called the helpline and was told we would be sent a claim form, w...Read more
3 comments
Priscila L.Australia Post
Hi Cindy,
That sounds very frustating especially when you're overseas, this the last thing you want to worry about when travelling. It sounds as if there was an issue with the ATM and maybe there wa... Read more
s no cash in it to withdrawal as it does sound as if your card was accepted. Have our call centre told you how long this process would take and what was the last update?Yes Priscilla this is very frustrating and definitely something not needed on our much awaited holiday. There was money in the machine as my sister-in-law was with me at the time this happened and it ... Read more
was actually her idea that I take photos of what was happening on the screen of the ATM, she attempted a smaller amount of money using a different card with success. We then witnessed another lady using the same machine and she received money. If the machine did not have enough money for our transaction, then this amount should never have come out of our account. Coincidentally, shortly after my comments on here and yet another frustrating call with the call centre, we have had word from them saying our case was being investigated.Priscila L.Australia Post
I'm glad it's being investigated, it may be a long process which I know is frustrating but I'm glad you're being called up on the progress.
Priscila
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DSteelGeraldton
- 2 reviews
- 4 likes
Probably won't use again
The card worked fine everywhere in Indonesia that took a card but withdrawing cash was a pain. The only ATM I found that would allow me to withdraw cash was over 4km from my hotel so didn't do much shopping at the cash only markets. I even tried withdrawing cash at both a Commonwealth Bank ATM and a branch. The other issue was that it took way too long for the debits to show up so I knew how much cash I had. It would have been fine if it allowed Rupiah to be loaded. Since Indonesia is a prime destination for Aussies, this should really be rectified.
As for the complaints about fees and such, people should read all the information about this card. It's all there.
I don't think I'll bother with this card again.
2 comments
Priscila L.Australia Post
Hi DSteel,
Thanks for sharing your thoughts with us about this card though I am sorry it wasn't the easiest to use on your holiday. It's frustrating that not all ATMs accepted your card and I do und... Read more
erstand that Indonesia is a huge destination spot so I do hope the card makes some changes in the future for this.One other thing I found when I got home. When I went to cash out the card, it doesn't recognise my bank's BSB (Defence Bank). It said it was an invalid BSB. Defence Bank is one of the major banks used... Read more
by Defence personnel. Fortunately, I had another bank account I could use but others may not in which case, I don't know how they would be able to cash it out other than to get cash out at an ATM - if the ATM would accept the card. Next time, I'll just buy an RFID blocking wallet and use my normal debit and credit cards when overseas.Similar opinion? Write a review on ieatwords.com.au!
ShelleyPerth, WA
Just don't go there!
What a debacle these people are!
My card got compromised BEFORE I left the country, so I didn't have access to funds as they cancelled it (after I contacted them) while I was away. Great travelcard!! Never/couldn't use it!
And they charged me $10 for the privilege of withdrawing my funds - twice - when I got back home (and could call them without it costing me a small fortune).
No explanation/apology about why I wasn't contacted when the same merchant hacked my card ten times!? No explanation as to why I couldn't access remaining funds o...Read more
1 comment
Priscila L.Australia Post
Hi Shelley,
I'm very sorry for all the trouble you had with this card overseas. Travelling overseas should be a fun and easy experience and a card is the last thing you should worry about. If they b... Read more
elieve suspicious activity is on the card then they will block it which I understand is frustrating for you as you bought the card for the sole purpose of using it overseas. Again, I am sorry for the poor experience you had with this card.Similar opinion? Write a review on ieatwords.com.au!
Find out how Australia Post Travel Platinum Mastercard compares to other Travel Money Cards
Know better, choose better.
Rip off
Lots of hidden fees. If you preload the card into the Australian wallet and then transfer to another currency-fee.
Transfer money onto the card any other way but bank transfer (which takes days) - fee.
Cash out from the card - fee.
2 comments
Priscila L.Australia Post
Hi Kym,
I'm sorry you're not happy with the card but it's good to share your feedback here so I can share with others about what our customers are experiencing. ... Read more
PriscilaThere was no mention of the cash out fee. Charging me $10 to get my own money back is outrageous. Also there is no “fee” for wallet to wallet transfer but the exchange rate is 3 cents in the dollar wo... Read more
rse. Just disappointed all round. Crappy product compared to the load and go visa. Will never use this product again.Similar opinion? Write a review on ieatwords.com.au!
Don't buy one of these.
Don’t have anything to do with the Australia Post Platinum Mastercard. I bought one recently and charged it with $200-. I bought it to buy kindle books from Amazon.com and I was doing just that. I bought around ten books and still had nearly $50- left when it stopped working. I later tried it both online and in shops to find it no longer worked. So, I rang the Support number for the first time 2 weeks ago. A lady took all my details and said she would get back to me. I never heard from her again. So today I rang again and this time I was told ...Read more
that in order to get out my $50- I will need to supply hard copies of the following documents 1) passport or driver’s license 2) utility bill 3) one of my bank statements showing my transactions, name and address. 4) A written statement of why I bought the Mastercard. I was very persistent and spoke to two more managers but no one could tell me why my card had been put on hold and all insisted that I provide all this information. I refused to provide all this confidential identification so I didn’t get my money back. I am just grateful that I wasn’t stuck overseas counting on using the money on my card to get back home. Needless to say I will never use one of these cards again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Lenaasked
Can I leave my card in Australian dollars and still use it on a cruise to Vietnam and Thailand
1 answer
Ibne F.Australia Post
Hi Lena, the best way to know this is to call our Mastercard support team on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Maxieasked
Would we be able to use this card to travel to South Africa?
No answers
Deidre W.asked
I am in Japan and trying to use my new platinum travel card and the pin is not recognized
1 answer
Priscila L.Australia Post
Hi Deidre,
I recommend calling our Support team on (+61) 1300 665 054, they are available 24/7 just make sure you're using the right code to dial out of the country wherever you're calling from :)
Priscila
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Ibne F.Australia Post
Hi, I can certainly understand the frustration level here. As you did not receive the right support from the Mastercard team. I will escalate this issue. To do this, please kindly send me a private me... Read more
ssage with the following details: - Your full name, email, ph no