Babybee Duo Questions & Answers
- ✓ Verified company
Hey everyone,
A friend of mine is giving me her duo3 pram as she no longer needs it. I am so excited for this as this was the pram I wanted while pregnant but couldn’t quite afford at the time. We ended up with the Jengo Panorama xt which I absolutely love but I couldn’t resist saying yes to getting the duo3. My only concern is - I have a Mazda 2 neo hatchback (2017). The Jengo fits in the boot perfectly (apart). I currently only have 1 baby whose nearly one so I’ll only be using one seat. Does anyone have a small car like mine who could give me some feedback? My friend has sent the pram already but I just want to see what I’m in for haha
Hi Katelyn!
Thanks for getting in touch and asking such a great question! I will attach a link that we have with Duo2 prams folded in various car boots and the dimensions. The Duo2 and Duo3 have the same folded dimensions!
https://www.facebook.com/media/set/?set=a.136127052310659&type=3
Folded with seat on: L92cm x W60cm x H43cm
Please let me know if you need further help with this!
Kind regards,
Jess
Im about to buy this pram for my 6month old and my 2.5yr old toddler (seat & seat) can anyone confirm how easy it is to fold into boot with 2 seats? And can you fold it with both seats attached?
Hi Ann,
To fold our DUO3 you will need to remove the seat in the lower position. The top seat can remain on the frame but will need to be in the forward facing position.
Alternatively the seats are super easy to remove and this will allow you jigsaw the parts around in your boot to maximise space.
Please get in touch if you have any other questions.
Cheers,
Shannon
Help!one of the back wheels on my sister's Duo2 keeps falling off! It doesn't click in properly, just falls out. It's not the wheel itself because we swapped them around and that side is still the problem. Nothing appears to be stuck inside the hole. The release button works fine until the wheel is in, in which case it doesn't click all the way out so the wheel isn't locked in. We need help! The pram is unusable :(
Hi, my sister did but didn't hear back unfortunately.
Hi Aimee,
I apologize for giving you the wrong email. It is [email protected] without the .au at the end. I am online for the rest of the week if she wants to try again!
Kind regards,
Jess
Hi, is it possible to replace the brown leather parts on the duo handlebar? Mine is starting to peel off.
Hi Claudia!
We do sell replacement handlebars, so feel free to email through to [email protected] and we can help you out.
Kind regards,
Jess
Can you use the duo 2 with only one seat for air travel?
Hi Joanna,
The Duo2 is too large to be taken on board for carry on, but if you are able to purchase a travel bag you can check the pram in! Please note that our Duo2 is not designed for air travel so any damage sustained on a flight is not covered under our warranty policy and we do not make a travel bag for the Duo range.
Kind regards,
Jess
I have just purchased a second hand duo 2, I did not notice at pick up but when I’ve used it for the first time one of the rear wheels came off while pushing. I have tried to get it back in but seems the clip is not coming all the way only when wheel is in - or wheel won’t go in far enough. What do I do to fix it? The other side is fine, I can’t see anything preventing it going in properly.
Thanks
Hi Sally,
Please get in touch with our customer service team on [email protected] so that we can assist further for you.
Cheers,
Shannon
I’ve just purchased a second hand Duo - I feel like this will be a silly question, but can the accessories be interchanged between the duo2 and the duo?
Hi Jessica,
Most of the accessories and spare parts are compatible between all of the DUO models :)
If you have any questions at all, please reach out!
Regards,
Natasha
Hello, my capsule adapter is stuck in the capsule!! It’s meaning I can’t use capsule in car.. I promise I purchased the matching adapter (maxi Cosi capsule) …
Hi Andie,
I am sorry to hear you are having an issue with your capsule adaptors! There are buttons that are a bit hidden in the fabric of the capsule on either side by the capsule handle. Those are the buttons to release the capsule from the adaptors.
If you need any more help please reach out to the Customer Service team on [email protected]
Regards,
Natasha
Is this suitable to newborn twins?
Hi,
Thank you for reaching out :)
The DUO2 can be used for newborn twins when used with bassinets or capsules. You would need to purchase the DUO2 in the double - seat and bassinet set and then add on an additional bassinet. Purchasing the DUO2 as a double means will you will have adaptors needed to use 2 bassinets. If you would like to use the DUO2 with 2 capsules then you will need to purchase 2 additional sets of capsule adaptors.
If you have any further questions please reply to this thread or email the customer service team at [email protected]
Regards,
Natasha
Hi I have the nuna klik and the duo adapters but the pram is to wide to fit the capsule?
Hi Teryn,
Thanks for getting in touch.
Are you able to send through some images of how you have your pram and adaptors set up to [email protected] so that we can assist with getting that set up correctly.
Cheers,
Shannon
Hi I brought a babybee duo second hand and I was just wondering if the seat Can come off the frame to be washed in the washing machine?
Hi Karly,
Our DUO seat can not be removed from the seat frame for cleaning.
To clean we recommend vacuuming up any dust and debris (like those biscuit crumbs that get everywhere!) or removing them with a dry dry tooth brush before spot cleaning with warm water and a mild detergent as required. We do not recommend submerging any part of your seat, bassinet, frame or basket and the excess water can damage the internal structures.
Feel free to email [email protected] if you need any further guidance.
Cheers,
Shannon
I have quite a tall two-year-old that will use the seat. Will she fit comfortably without the hood touching her head? This feels like the right pram for the arrival of our second baby but would have loved to sit my toddler in it first, before buying.
Hi Lucy,
Thank you for your question :)
The seat back height is 53cm. There is also a few extra centimetres under the seat canopy.
I recommend you check out the DUO2 on our YouTube channel. I have attached the link below. These videos really allow you to get a feel for the pram.
If you have any further questions, please feel free to contact us on [email protected]
Regards,
Natasha
Hi there,
I have a Duo2, and the wheel lock got stuck. I applied a bit of pressure and it snapped. Is there anywhere I can buy a spare part to fix this?
Hey Zaki! I'm sorry to hear this! Can you please get in touch with us at [email protected] and we will resolve this for you. Best, Kihm
Hi I have duo 2 and double adapatora and the capsule adaptors
I have a hour gemm capsule. However when going to slide capsule onto pram in any configuration it seems the pram is too wide and therefore can not fit the capsule onto pram.
Hi Jordan,
Could you please send some photos of how you have your adaptors set up to [email protected] so we can confirm if this has been set up correctly and can further assist with this for you.
Cheers,
Shannon
Hi there just wondering if the seats are deep? My current pram does not have deep seats and I find it not comfortable or supportive for my son, especially when he was learning to sit up.
Hi Pamela,
Thanks for getting in touch!
Our DUO2 seats are 22cm deep. It might be worth measuring this against your current seat to compare.
We also have a great free 9 month return policy so if you do decide to purchase the DUO2 you can try it in your home and if it isn't a great fit you can send it back for free. You can see all the details here - https://babybeeonline.com/pages/returns
Cheers,
Shannon
Hi Shannon, I will measure our current and compare. Thank you for your reply.
How does this handle off road?
Hi Taylor,
Our prams have been designed for "urban living" so footpaths, shops and local parks are ideal surfaces. When it comes to off-road and uneven terrain they can definitely handle it, they just won't feel as comfy for you or bub as a 3 wheeled jogging stroller would with much larger wheels.
It's really the front swivel wheels that become the issue rather than the rear when you take a pram off road. And the same is true for all strollers with smaller front swivel wheels less than 17cm diameter (our DUO with front wheels of 23cm performs the best of our 3).
Our new Aeroglide wheels are made from a high-grade PU rubber that offers some of the cushioning that air tires do but without the maintenance and punctures. They're also resistant to fine gravel and small stones so they'll stay looking newer for longer and won't wear out anywhere near as fast as traditional EVA wheels.
I hope that's answered your question if you need anything else please don't hesitate to ask, we're here to help!
Kindest,
Cheyenne :)
Hello,
Is there a pram travel bag that the duo2 will fit into? We know we will be travelling overseas with a pram and want to make sure it’s protected when checked at the plane gates.
Thanks
Hi Kehara,
Thanks for getting in touch
The Babybee range is not designed for air travel simply due to the size and weight of 2-in-1 and double prams. Please note that damage sustained during air travel is not covered under our warranty policy. If you're able to, we would suggest purchasing a cheap, super lightweight option that you can check-in and not worry about it getting damaged. You'll find these for less than $100 at places like Kmart, Target or Big W.
There are several generic travel bag options available (mainly sold online) however they provide only cosmetic protection from scratches, they do not offer structural protection if another heavy object is placed on top of your pram or if it's dropped, thrown onto a trolley, or up against a wall for stacking.
If you do decide to take your Babybee, I'd be sure to check with the airline what damage (if any) they will cover as we get at least a few emails each month from airlines or customers wishing to get a quote for repair/replacement. I'd also wrap it in an old blanket or towels to protect it as best you can.
If there's anything else we can assist with, please let us know, we're here to help!
Cheers,
Cheyenne
Hi, wife and I live in NZ and are expecting our 1st child. Keen to take child on strolls in parks and do light trekking in gravel dusty roads [ not muddy]. We're looking for a stroller that does that and also urban living terrains. Will this fit our requirement?
Hi Albert,
Thank you for your question!
Our prams have been designed for "urban living" so footpaths, shops and local parks are ideal surfaces. When it comes to off-road and uneven terrain they can definitely handle it, they just won't feel as comfy for you or bub as a 3 wheeled jogging stroller would with much larger wheels.
I would highly recommend for you to watch our DUO2 DEMO Video.
https://www.youtube.com/watch?v=NYkcGkSggUU
This video will guide you and answer all of your questions you may have aswell!
Cheers,
Cheyenne
Get an answer from our members and Babybee representatives
Extra Information
Babybee Duo is a ieatwords.com.au Awards Winner for 2023, 2022 and 2021. Learn more
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.