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Big Boyz Toyz Diesel Twin Impeller Fire Water Pump
zaq
- 8 reviews
Warning about product and service
I bought new BBT Diesel Twin Impeller Fire Water Pump for $961.77 in July 2022 for my business. Stored it in work premises until about 2 months ago when we scheduled fire preparedness training with a fire fighter. He connected the pump and plums of white and grey smoke came out. He run it for about 10-15 min but the smoke was the same. He switched it off and I got a pump mechanic to examine it. He reported several issues with the pump and concluded it was faulty. I emailed the report to BBT but they disagreed with the report without even lookin...Read more
g at the pump and suggested it was my fault. I have checked it with the independent mechanic who debunked the BBT suggestions. I requested BBT refunds and collects the pump and emailed them a letter of demand. They refused refund and collection based on their terms and conditions published on their website. I have reminded them that these do not supersede Australian commercial law. Then they agreed to collect it but making me print a packing sleep and also demanding I myself put 60kg pump on a pallet because people picking it up cannot lift past 25kg. I let them know there was no packaging left and to organise collection that can deal with that. TNT came to collect the pump but sent the wrong track b. dispatch did not know there was no pallet. BBT technical adviser offered me a refund minus 20% for re stocking. I have requested a full refund as the pump was faulty, it could not be re-stocked and on-sold as it is faulty. He informed me he sold thousands of these pumps and they are not faulty. I am terrified at a prospect of other people relying on fire fighting pump for protection of life and property and like myself would not be able to tell what is a normal function of a this type of pump. If it would not be for a fire fighter running the training and a pump mechanic I would be relying on this pump for protection. I am in a remote area, nearing national parks, have only 2 routes of escape, no mains water relying entirely on a fire pump for protection if electricity gets cut off. BBT is silent.5 comments
Interesting interpretation of facts. ACCC ruled you need to collect the pump as it is too big (nearly 60kg) for me to deliver it to you. Fair Trade person who suggested I may deliver it to you for a q... Read more
uicker refund has been reported to Fair Trade. No subsequent Fair Trade personnel suggested I deliver it to you. Mechanic who checked the pump to provide a second independent report reported the issues to me over the phone and now also in writing. He has fixed the pump without my permission and also contacted you behind my back hoping you will engage him in guarantee repairs. He may have said to you there was nothing wrong with it after he has done the repairs. He is now under investigation too as he acted against my instructions which were very specific to not do anything but look at it. Yes, you have finally sent the crate - thank you. When the pump is finally returned to its original pre-repaired condition I am planning to engage yet another mechanic to provide a report before I will sent this faulty pump back to you. Because I do not trust you I would like to have 3rd report. After all you have asserted there is nothing wrong with the pump without seeing it. To date two independent mechanics confirmed problems with this pump. Do you have a name BBTA?BBT S.Bigger Boyz Toys
Hello Kate,
The 2nd independent mechanic that you engaged had informed you the pump had the fuel pump installed wrong from the first mechanic you had engaged, he rectified it for you which took him a ... Read more
couple of minutes, he conveyed to you that this pump is all good to go. But you didn't accept that. He was your mechanic! We have tried to pick up the pump, you said you could not lift it, but managed to get it to 2 mechanics? We sent a pallet to help you, even straps to strap it down.
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BBT S.Bigger Boyz Toys
Hello Kate,
th us and told you that the pump needs to come back, you then took it to the independent mechanic and he also said there was nothing wrong with the pump. We are more than happy to help, but you have to let us help you. Cheers BBTAWe have tried and tried to help you, we have even sent the courier around to pick it up, we even sent you a pallet to put the pump on. You even went to fair trading and they also agreed wi... Read more