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cmmtdoWheatbelt, WA
Big Mistake
We have only had our Bosch range hood for 3 years and already it has stopped working and of course Bosch aren't interested, for a product that cost over $1000 I was hoping for maybe at least 6 years before replacement. To add insult to injury trying to get Bosch to get a service agent out was like pulling teeth, they just don't call back so it is constant calling them, 4 months later I have given up. I am worried now as I have 2 ovens and a gas cook top from Bosch as well, fingers crossed.
Purchased in January 2021 for A$1,020.00.
1 comment
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CinthiaPerth, WA
- 5 reviews
Good but noisy
Looks good and matches the freestanding oven I bought at the same time. It's easy to work but I find its quiet noisy. You pay for what you get so next time I would probably spend a little more to get a much quieter one.
Purchased in May 2021 at Appliance Online for A$681.00.
1 comment
Bosch H.Bosch Home Appliances
Hi Cinthia,
Thanks for your review. We appreciate the positive feedback about your Bosch DWW097A50A, we're sorry to hear you're unhappy with the noise of the appliance. Something to keep in mind is th... Read more
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Donald B.
- 4 reviews
Works well, but we should of purchased a different brand.
Does the job and looks great, very quite and has plenty of suction.
The only reason for the 1 star they do not have a Service Agent in Gippsland where I am located and if it develops a fault it's my problem which has been the issue with a cooktop I purchased at the same time. Bosch don't want to know you when this happens. They don't call back, Customer service is not good. I have been chasing them for weeks.
Purchased in May 2021 for A$1,000.00.
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MecAutMaribyrnong
- 12 reviews
- 8 likes
- Verified purchase
Perfect!
Very quiet, super powerful suction and the LED light is awesome. Cleaning the filters is super easy, just put them in the dishwasher!
I strongly recommend this unit. It is not expensive when you see (and hear) this unit running.
The stainless steel is easy to clean, and overall the unit is robust.
1 comment
Bosch H.Bosch Home Appliances
Hi MecAut,
Thanks for your review. We really appreciate the positive feedback about your Bosch DWW097A50A Rangehood, we're glad to hear that you're happy with the appliance.
If you have any future qu... Read more
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GgoSydney
- 9 reviews
- 8 likes
Great
Excellent and extremely quiet exhaust fan, great led lighting. Purchased because i wanted a quality quiet fan for a new home due to hating the old st george pull out which was extremely noisy. Soft touch button and easy to cleanfilters. Purchased from home clearance centre at a good price.
1 comment
Bosch H.Bosch Home Appliances
Hi Ggo, Thanks for your review. We appreciate the positive feedback about your Bosch DWW097A50A Rangehood, we're glad to hear that you're enjoying the appliance. If you have any future queries, please... Read more
feel free to call us on 1300 369 744. Regards, Bosch Home Australia.Similar opinion? Write a review on ieatwords.com.au!
FranForestSouth East Queensland, QLD
- 3 reviews
Bosch DWB09151A rangehood ducted
I am wondering if anyone else has the same problem with this rangehood. I bought this rangehood (quite expensive but it had good reviews on other websites). Just had it installed but there is not enough suction. There is a lot of smoke and food smell all over the house even when we put the suction on level 3 booster 2. It supposed to have 810m3/hour suction. It should be a very powerful rangehood. The installer was confident that there was nothing wrong with the installation.
Bosch sent a local appliances technician last week. He did not giv...Read more
e us any clear answers and we haven't heard anything/assessment feedback on what's wrong with it. I have made a few calls to the Bosch nominated warranty repairer but haven't been able to get in touch with the technician. Every time I called, I was told the technician would call me the next day! I am waiting for Bosch's warranty services to get back to me, as I am sick of calling the repairer. January 5th 2018 Update: Fantastic rangehood: model installed Bosch DWB09151A rangehood ducted I thought I would post an update of the rangehood. We installed this with an external duct, which initially had a lot of issues with the suction. After it was fixed, it has been working like a magic. There is very little smell in the house when i do cooking. The filters are very easy to clean - just take them off and put them in the dishwasher. The body of the rangehood is very easy to wipe clean. We have had it for almost two years now and we are quite happy with it. One thing to note is that you need to leave a door or window open so it has some air to suck out (this is in the instructions).7 comments
A lady from Bosch warranty service (in Melbourne) said that she would get back to me on the warranty report from the guy who assessed my rangehood, but more than a week has passed, I have not heard fr... Read more
om them! So to date, I still have no idea what is wrong with it.BoschHomeAUBosch Home Appliances
Hi FranForest,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch DWB09151A rangehood.... Read more
We'd like to help you investigate, so could you please send us an email at [email protected] Please include your contact details so that we can investigate further. Regards, BoschHomeAuI sent you the email the same day, and I haven't received any reply. Now I am really losing faith in this warranty service.
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Thayyil VGreater Melbourne (Outer), VIC
- 8 reviews
Good rangehood model
After my bad experience with a Bosch DWW09D650 rangehood (see Bosch DWW09D650 / DW09D650A review by Thayyil V), Ms. Lorraine Ridout from Bosch Customer service offered me a replacement with a Bosch DWW097A50A rangehood. After balking at the offer, I eventually installed a replacement Bosch DWW097A50A which comes with a 139W brushless motor and 3 x 3W LED lights. Bosch paid for the installation of the new rangehood. My family is very pleased with the new rangehood. The brushless motor is extremely quiet, runs well and only consumes 139W. ...Read more
Surprisingly, the 3 X 3 W LED lights are very bright and perfect for cooking. Although I do not know where the motor is made (the plastic shroud states "Made In Germany"), the motor is efficient and very quiet. Bosch provides a 2 year product warranty. I would recommend the DWW097A50A rangehood with a reasonable retail price, great energy efficiency and a quiet efficient operating performance. Ms. Lorraine Ridout from Bosch customer service has been wonderful in following up with the issues which I previously had with Bosch. I do hope that companies like Bosch will keep the core values of manufacturing good reliable products. It is the raison d'être for customer trust and a brand's reputation.1 comment
BoschHomeAUBosch Home Appliances
Dear Thayyil V,
Thanks for your follow up review. We appreciate your positive feedback about your replacement Bosch DWW097A50A rangehood and are delighted that you're happy with its performance.... Read more
We're glad to hear that our After Sales team was able to assist you and resolve the issues you were having with your Bosch DWW09D650 rangehood. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards, BoschHomeSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
John Kasked
We have a bosch rangehood DWB091E51A which works really well. Our query is in regard to cleaning the filters which because they don't disassemble, is pretty much impossible. Does anyone have any advice on how to resolve this?
2 answers
Sit them in boiling water and dish detergent for 20mins, swish around then rinse.
I will assume that your filters are removable for cleaning. If so, a friend told that you remove them, soak them in sugar soap solution and then wash with hot water. I have not tried this - my filters can be cleaned concentrated dishwashing liquid and hot water. Cheers
kathycookasked
purchased bosch dhl895cau series 8 86cm intergrated rangehood but the little green light near boost option wont go off have cleaned turned power on off can you help?
1 answer
Bosch H.Bosch Home Appliances
Hi Kathycook
Thanks for your question regarding Bosch DHL895CAU Rangehood. Please contact us on 1300 169 744 to discuss further.
Regards, Bosch Home Australia.
FranForestasked
what problem did you have with the rangehood that was replaced? I am going through a difficult time with it at the moment/ The rangehood does not have much suction. The instruction manual says that it should have 810M3/h suction.
2 answers
The rangehood that was replaced has a DC motor and was fitted in our one storey house with ducting going through the roof. When we use it, if there are lots of fumes from cooking, we use the P button to do the extraction and then go back to the 1,2 or 3 speed buttons to normal operations. Using this technique, we had had no problems with extraction in a single storey house.
thank you so much for your reply. ours is a different problem i think. bosch sent an technician out almost a week ago, but no further information on what was wrong with it.
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Bosch H.Bosch Home Appliances
Hi cmmtdo,
ave. We would like to look into your matter further to see how we can help. In order to protect our customer's privacy, we're unable to discuss your personal information online.If you could kindly email us at [email protected], quoting BSH9613 in the subject line we’ll investigate for you.Regards, Bosch Home AustraliaWe're sorry to hear that you're having issues with your range hood, and we're also sorry about the service you've received. It's certainly not the experience we would like our customer to h... Read more