BT Financial Group (page 4 of 9)

I have been a member of BT Super for over 20 years. They were a good company up until Westpac became involved and acquired BT. Now they are a nightmare to deal with. Making a withdrawal has become a drawn out and difficult process. They try push Westpac credit cards saying it is easier and much quicker to get my money when I want it. When I tell them I do not want a Westpac card they say I have to fill out more forms and give them my account and banking details; details they already have. They keep promising but are nearly always lying. Recent...

Bt insurance assessor broke into our home when nobody was home to organize to reject a claim.i heard they do anything to reject claims but this is illegal and disgusting..i feel raped.i feel sick.they casually told us in a call I recorded that the assessor went into our home but nobody was home..some one is usually home so they must of watched or did electronic surveillance till we left the house..no wonder so many people are suing them..look up the news on bt law suits..please to keep your sanity stay away from this disgusting corrupt scam artist company please

I lost 25% of my super over night, log on through the app and I can't even check how my super is invested. I will be leaving after covid 19 is over.

Been with BT for 10 years, these guys are meant to protect your super, not destroy it.

Lost 18% - you pay them a fee to *manage* your super.

Going through the complaint process now, have not had good results.

Would not recommend them, even to an enemy.

Considering starting a class action, lots of people seem to be in the same boat.

BT super has become the worst financial institution I have ever had to deal with. I've been with them over 20 years and had no reason to interact with them during that time. However last year they migrated to a new online system, forcing customers to go through hoops to get back online.

After getting online again I noticed I couldn't do much, their system had a technical error for over 6 months. I enquired, they said your account is locked because we don't have enough information, without telling me they did so.

Now recently, I can't even log...

I've never had any worse experience in terms dealing with customer service - 3 different operators advised 3 totally different things. Admin charge is ridiculous while performance being very average.
The only thing I'd say is to stay away from them

I am with BT for 19 years and decide to move on. By a sudden this year, BT closed down cononial first state strategy and switch my super to BT own option. I would reject if I am aware. How can BT switch your stategy to its own similar option? It is incredible and I lost over $30000 in 3 months.
I am leaving... Disappointing!

Been with BT for almost 10 years

Today I noticed my account was down almost $6K from last time I checked it. (Has check it weekly as it’s linked to my net banking)
Tried to call to inquire, 30min wait, call disconnected

I have had multiple superannuation companies over my working life - none perfect - but none come near to BT in terms of treating me as a customer/investor with such a level of disdain
1. Dodgy insurance salesperson when rolling over from another fund- initial premium was almost more than my contributions
2. Effectively locked out of my online account since late last year while they "update" their system - with absolutely no communication at all

If you have an opportunity to use another superannuation company...

Have been with BT Super for 5 years and have found their service of a high standard with options that work well.
Recently called to clarify my position and lower my risk. Although there was a little wait, the service I received was helpful and positive, and my request was immediately put into effect.
I'm very happy with BT

Still have not been sent my “Welcome to BT Super” letter with my new user name even though they clearly have my email address. Received an email blaming Covid - 19 for their lack of customer service ! They were apparently able to close my BT Lifetime Super account without any notification and then send a member exit statement showing what funds I used to have. So where are they now, how much haven’t I got. Ah that’s right I can’t log into my account with the temporary password you sent to my old address because I don’t have a user name. I guess now Covid - 19 is a really good excuse for you, bet you didn’t have to line up at Centrelink this week [name removed] did you !!!

Due to the corona virus outbreak wanted to check my super and opened my My Gov account to see my super vanished from 60,000 to 0 dollars
I think they need to be accountable since peoples lives are in stake.

Terrible services, I have been waiting on the phone more than one hour and then disconnected,
Not satisfied with their service they just stealing our money for nothing no service

They have ruined my retirement I switched plans because i was on a high risk fund online about 3 weeks ago and they haven't processed it yet and watched my super dwindle away by nearly to a 1/3 i'm heart broken with all this coronavirus my future is now blown out of the water

BT super switched to some fund without my consent and my super fund plunged 21.62% in just four three business days. They switched to new account on 12th March, and balance as at 16th march stands 21.62 percent down. I will let the below image show the reality.

My ex wife joined (BT) in 2013 for life insurance cover. She was talked into a plan but they kept adding things to it such as trauma etc. Anyway they told her she had to pay around $200 a month. They never mentioned that this would go up every year thereafter!
My ex wife is not that understanding of how insurance companies operate, she is easy to take advantage. I was not aware at the time what she was doing as we are seperated and only found out about 2 months ago.
As the years rolled on she tells me that she does not seem to have any left ove...

I joint BT super 18 month ago with my new job. from the begining there was very little paper communications. Then they Changed from BT Business super to BT super? What for?. They sent me an exit statement? also a new password and account? Non of it worked. couldn't get on line at all and no help. I tried to call and after over 45min.. no answer!!. Sent them an online complaint, no reply what so ever!. This is the worst Super Fund I ever joined. Today I joined another one and got out. My advise to all just get out if they treat you like this.

I have been with BT for 10 years. It has been fairly painless.
They release this new super system with different Username ID and membership ID. How is anyone meant to remember that in this age.
Try to ring up and have to wait 50mins to speak to someone! And then after the call i find i am locked out. what a joke

BT Super, it's TPD insurance Insurers and Trustees are deliberately prolonging the process time on your claim, they are disgraceful and full of lies and excuses, they the trustees stay hidden in the dark with there names as I dare say thousands of people would dearly love to know who they are, remember they have the final say, one day it will be there turn.Anyone who has TPD insurance, my advice cancel it and that bit of extra money will serve a better purpose in your Super Fund instead of TPD.My advice if anyone can access there Super transfer away from these Criminals, cause that is exactly what they are .

You have extremely poor customer service standards. When calling, you get one option at the very beginning for a call back or wait in the queue. If you don't take that option, you'll never get asked again despite waiting 55 minutes to be answered. Then, when answered, and even though I called the Superannuation line, I am put through to a young lady who cannot assist me whatsoever because she "usually works in life insurance and is just helping superannuation out." The best she could do was take my name and number and tell me someone would call me back. 55-minute...to be told that... This is appalling customer service.

Called BT Super to get my new membership number (god knows why they had to change it) and waited for over 1 hour to talk to someone. Poor customer service.

Been with BT for 5 years. Couldn’t even find the return on investment or contribution figure on their statement. Terrible processing time when you want to roll out or withdraw. Stay away from them. Wish I had seen the reviews here earlier.

Been with them for years, only because they make it difficult to change to another super provider. Every single time you want to do something with your super or make a change it is unreasonably complicated and hard to do. High fees, low benefits. Stay away from BT

I was with this super company for a few years, I called them numerous times to cancel my death cover only to find it hadn’t been cancelled. I am now dealing with AFCA to deal with them for the money they kept stealing from me..... avoid avoid avoid. Just look at their terrible reviews..... another bully company that treats their customers like craps..... backed by Westpac of course. Anyone considering them Don’t!! And anytime that’s with them should do themselves a favour and switch!

I have been with BT for 10 years and the performance was no different to my other super fund with another company same returns the share & money markets the last couple of years have been up and down like a bookie.
The reason for my review was I recently withdrew my super as I am retired now and I spoke with a young lady named Paige very helpful she told me my super would take 5 to 10 days to be in my bank account and then I started reading all the reviews about BT & my belly sunk I thought it is going to be a nightmare getting my money from BT so I rang again and was assured all was on track and it was on the 5th day all my money was in my bank account as promised Thank You Paige your employer should be proud to have you as an employee.