CareSuper member website is misleading. When changes are made to investment choices, the previous choices remain on screen - no asterix or note saying "change pending". What could possibly go wrong?

I have been with this fund for over 5 years, recently fallen into financial hardship and applied for early release of my fund. Over two weeks later and still nothing. An email that is sent every day with the same information. Every time I call, I get the same answer. The system is down, or the evidence I have provided isn’t enough. One would think that over 20 pieces of paper evidence not including the 90 days bank statements is enough evidence that I have absolutely no money to get me through. I’m beyond stressed at how crap I have been dealt with. A simple detailed email with the “extra” evidence required would seem to fix me calling everyday to be told nothing. So frustrating... would not recommend this super fund to anyone

I have been with this fund for over 4 years and my super balance is 277.00. I have rang many times to try and sort this out . Requested statements still have not received. I was told the fees would have been the reason my super is that total . I should have thousands . I am so angry . The woman I tried to talk to yesterday continued to cut me off mid sentence. All of the operators I have spoken to are clueless. One operator simply told me to go to the ATO?
I have cancelled the account with Care super and will never ever go back - steer clear . Start employment and see care super in your new employee pack - run ! Take your own fund details .

After 15 years with Care Super i have been kicked out of the site and I cant get back in... after 15 years you will lose a customer because I CANT LOG IN!!!

I have IP cover and made a claim as required by phone over 3 years ago. To cut a long story short, no one even bothered recording anything, no one has ever sent me anything, just changed the address. My email I have asked go to their CEO never got there and they are trying to call me with more questions totally unrelated to my request which I am positive as to not let Julie Lander know of their incompetence. Don’t bother. The money isn’t worth it. The service is terrible. You will never be sent anything. You will be told every time 90 days and then radio silence. And it costs a bomb. You can end up homeless waiting for these people. Despicable way to treat human beings. The RSPCA is kinder.

I have been a care super member for over 25 years. They were five star ratings for a long time but is disappointing recently both from the service and from the performance point of view especially after they changed their platform. It was a nightmare when I tried to login in the new platform. Rang the helpline for a few hours and no one response. In terms of performance, they are no longer the top performer.

They are rats who literally take ALL your money. They alledge they have sent me letters by post saying I was on a "premium insurance" cover but I have never seen them. They didn't bother sending a SINGLE email letting me know. I have already departed Australia, I called them and they said according to the "law" they had the right to do that. I NEVER authorized them to charge me for what they call "premium insurance". All my money, until the last cent, was taken. Do not ever use this fund.

have been in their fund for several years now and over the last months they have become the worst company i have dealt with in my 40 years in bussiness.
First there increase of insurance by some 80% yearly then reduction of cover by 80% was first blow. Then over the last 4 1/2 weeks to get my own money from them for emergency operation has been like getting blood out of a stone. Still have not cleared the paperwork from them when ATO and banks can do same process in hours they have not finished in 4 week. POOR.

Still no statement for 2018-19, they used to be out in August, what are they hand writing them the new website is nothing short of a disgrace, whoever presided over this should be sacked. No response to emails on the website, they don't seem to give a stuff nowadays.

I have been a member for many years and did not need to contact them earlier. But last year insurance premiums jumped by 30% so I have now been trying to get clarification on some charges and premiums charged. I have in contact with care super for the last 6 months trying to get details without any success. every time I talk to someone they tell me that they are escalating it and someone will call back. Now for the last three months, it is at the highest level of escalation with no further details provided.
Extremely dissatisfied and have even lodged a complaint but am told to wait the 90 days that they are allowed to resolve it. No one there will give a coherent response except saying Sorry and a whole lot of weasel words

Hi, i am a member of Care Super, have for years, had income protection from the start, finally made a claim...i havent been rejected, theres been nothing, no contact, no email nothing, you wait on hold for over 1/2 hour, then get passed around, they hope you just give up i guess. Save your money and try someone for income protection

Don't bother with this app, after you login, only blank white screen appears. Worst app that I have ever downloaded. I won't bother with this app again. it's a waste of time.

So sick to death of this company. Their app is rubbish, waited for months on end to access our accounts online while they were updating their website and app and its bloody useless. Sick of this company and it dreadful performance. Need to change ASAP!