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BeroccaBunbury
- 30 reviews
- Verified purchase
Junk Product, terrible follow up service from Manufacturer
When we first saw the Chux dish wand product on the shelf at the supermarket we gave it a go as Chux has always been a great product.
We bought a dish wand (with one sponge) and two packs of refills. The first sponge was OK, but when it came time to change the sponge to a refill it didn't get through my breakfast dishes before the sponge came away from the plastic base. Bad luck I thought. The same thing happened to the next 5 sponges.
It was apparent that the adhesive used to glue the sponge to the plastic base was not suitable for the ta...Read more
sk, the adhesive bonded well to the sponge and not at all to the plastic base. I took plenty of photos and sent along with a report to Chux and have been promised someone will contact me (after asking for my email, phone and postal address) but despit several follow ups I am yet to hear anything. From reading the Chux Facebook page it appears that there is a bad batch (code MH18159) that are all faulty. I learnt more about the issue from customer complaints posted on there than from the manufacturer! I'm sure that this is an easy to fix manufacturing fault, but Chux's customer service and attitude to assisting customers who have kindly reported a fault with their product will take a bit more effort. It appears that Australian favorite Chux are now apart of an American group (Clorox) and that the product and service sadly no longer what it once was.Similar opinion? Write a review on ieatwords.com.au!
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