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Reviews

2.8

274 reviews
5
(112)
4
(9)
3
(3)
2
(16)
1
(134)
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    3.9 (38)
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Remi

RemiSydney, NSW

  • 2 reviews

Always excellent service at NRMA ROCKDALE

published

The Service is excellent. They always ring me and let me know what needed to be done before they go ahead in servicing our car. Been an NRMA Member for 32 years. Always happy with the service and keeping us safe on the road. And the staff are always happy to help. Highly recommend to anyone NRMA CAR SERVICE.

Transparency
CHARLES

CHARLESSydney, NSW

Not selling products, service

published

Factual report on condition of vehicle in particular tyres, brakes, battery, service attendant was knowledgeable and conveyed confidence, called up re parts replacement and condition and was courteous with vehicle delivered to schedule

1 comment
MyNRMA
my n.MyNRMA

Hello Charles Thanks for taking the time to share your review. It's fantastic to hear that the report you received was factual and the team were helpful too. We thank you for choosing Motorserve and hope the team can help again. - Paul



Johnson P.

Johnson P.Australian Capital Territory

I have a good experience,and liked their upfront approach,overall impressed. would highly recommend.

published

This is the first time i got my car and my wife's car serviced,overall i found it to be very professional. and very safety concerned, very detailed information,after service car wash and cleaning,as i see it is always the little things, that counts,would highly recommend.

Transparency
1 comment
MyNRMA
my n.MyNRMA
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Kerrie

KerrieSydney, NSW

Excellent service at Liverpool

published

Staff were professional from drop off phoning to let me know what really neetded doing on my car besides general service. And had ny car ready for pick up at the time I requested. Very happy member.

Transparency
2 comments
MyNRMA
my n.MyNRMA

Hello Kerrie, Thanks for your review. It was a pleasure to look after your vehicle. On behalf of the team here, we thank you for your service and hope we can help again.

Best wishes,
Danny - store manager



Kerrie
Kerrie

Danny thankyou. You will service my car next time and keep up the gr8 service

Philomena

PhilomenaSydney, NSW

  • 3 reviews

Great service

published

Courteous professional staff at Caringbah NRMA service centre. Transport to/from home greatly appreciated.Car returned in perfect condition.NRMA discount really asists..Work was to reline all brakes in Volvo.Comfortable waiting room if you need to wait

1 comment
MyNRMA
my n.MyNRMA

Hello Philomena, Glad to hear we could help, and being an NRMA Member, the discount the discount is a great benefit too. Happy to know you were pleased with the work and we hope we can help again next time.

Best wishes, Matt - store manager

The service was very courteous and professional

published

Unfortunately because of the age of the car there were a few parts on the car that needed to be fixed and also for the pink slip. I cannot really complaint about the service as it was professional and very corteous as always, except for the time I had to stay to wait for the service to finish ( 6hrs) but the staff were very corteous as always and very helpful.

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Bewildered

BewilderedCanberra Central 2601, ACT

  • 2 reviews

Very satisfied customer

published

MotorServe Tuggeranong are always friendly and efficient. The contact during the service about car issues is greatly appreciated and advice is accurate and welcome. We have never had an issue with the standard of work. We also appreciate collecting a very clean road worthy car.

Sydney Driver

Sydney DriverSydney, NSW

  • 2 reviews

Reliable,Friendly and Value for Money

published

The Gladesville service centre team are consistently friendly,approachable,professional and helpful. There is never anything too difficult for the team to deal with. They always interact with me as an individual and consult in providing individualised solutions. Everytime I have visited I have always been greeted with a warm friendly smile and always am kept up to date with the progress of my car service. I have been going to Gladesville since it opened in 2017 and highly recommend the fantastic team there.

Transparency

Great experience.

published

Used this centre for years. Good value for money. Smiling, friendly customer service and they genuinely try to help. Received a ten percent member discount. Someone called to advise progress. Car was washed before delivery.

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Ben R.

Ben R.Sydney, NSW

  • Verified customer

Excellent service

published

Ive used the North Parra Motorserve to service and maintain my cars for 7 years and never had any issues. Professional and quality workmanship. Have always quoted fair prices and never pressured me to buy anything I didn’t need.

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Lizjules

LizjulesSydney, NSW

  • 3 reviews

Great car servicing!

published

Professional courteous service, prompt, well priced and knowledgeable.
Value for money is excellent and facility is spotless!
Phone follow up was friendly and accurate.
Highly recommend the team at MotorServe Rouse Hill for regular services.

Transparency
Shahn S.

Shahn S.Sydney, NSW

Easy Breezy Service

published

I used the North Narrabeen NRMA service centre for the first time. Booked online for the next day. Drop and pick up was easy. Nice people, very helpful. I got a progress update and a call when it was done. Prices were very reasonable as well :)

Carol Oliver

Carol OliverSydney, NSW

  • 2 reviews
  • Verified customer

Excellent work, clean and friendly

published

My car was towed to Campbelltown's MotorServe after breaking down on Narellan Road. The significant issues were identified, and a price decided - and that price never changed. They delivered exactly what was promised. Moreover, the car was returned to me in sparkling condition and it now runs better than it ever did. Throughout the friendly staff assisted me by keeping me informed of progress, and providing great advice. I now have a great deal of confidence in them - I am so glad the car was towed there (which I chose because it was NRMA). I will not take my car to any other mechanic in the future.

Transparency
1 comment
MyNRMA
my n.MyNRMA
Kiley

KileySydney, NSW

Excellent service

published

Excellent experience by the friendly and knowledgeable staff, I was kept updating through the whole process. I will highly recommend using seven hills Motorserve for any mechanical repairs in the future

Transparency

good service

published

I had my car serviced at the Gosford centre last Monday, it is very clean, staff well mannered, my car was given back very clean, as i had to have a few things done it was there for a dew hours but phoned as soonas it was ready

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Luiz F.

Luiz F.Sydney, NSW

Very realiable

published

They have answered all question and have fixed on time. They have solved what the real problem and haven't tried to take more money looking another problem without asking it.

Transparency
1 comment
MyNRMA
my n.MyNRMA

Hello Luiz, Thanks for your review. Glad we could get to the bottom of the issue and ensure your repair costs were low too. We hope you'll keep us in mind if we can assist again. - Paul

The reviewer stated that an incentive was offered for this review

Fahad

FahadSydney, NSW

Great people, great service

published

Went for standard service and rego check. They were thorough, transparent, and consulted with me before replacing some much-needed parts. They opened even earlier than I got there, and were happy to get my car to me at the earliest, without rushing the job.

Transparency
1 comment
MyNRMA
my n.MyNRMA

Hello Fahad, Thanks for bringing your vehicle in. We're pleased to hear that the you were looked after with opening up earlier and ensuring you were kept informed and updated along the way. We are here if you need us again.

Notatallhappy

NotatallhappySydney

  • 3 reviews

Very reliable

published

NRMA have always done a good job. In fact they've stepped up in their level of service and professionalism. They know what they're doing. Always reliable. The car came back in good condition and I was aware they took precautions with COVID19 sanitation.

Transparency
1 comment
MyNRMA
my n.MyNRMA

Thank you for your kind words. I am really pleased to hear the team have stepped up and provided more precautions to practice social distancing and ensure the safety and well being of our customers are maintained too.

We hope to see you again.

terry

terrySydney, NSW

Happy Easter

published
1 comment
MyNRMA
my n.MyNRMA

I am happy with their services

published

I was very happy with their friendly and professional services. They called me up and explained clearly what the problems were and costs. Even though I rejected the offers, they respect my choice. They washed my car after the service.

1 comment
MyNRMA
my n.MyNRMA

Hello Tsuyoshi, Thank you for your kind words. I am glad to hear the team provided great customer service, and a range of advice to help you make an informed choice too. We hope to see you again next time.

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Questions & Answers

Asx ls my 14

Asx ls my 14asked

Hi I drive Mitsubishi ASX xbls 2wd atuo Wagon, I had 90,000km service and was told i need to replace the timing belt, Is this right ?

6 answers
MyNRMA
my n.MyNRMA

Hi there, we would suggest calling into one of car servicing centres to ensure the timing belt is a listed item on your log book schedule as well as also inspect your timing belt to confirm if a replacement is needed.

Asx ls my 14
Asx ls my 14

Can a patrol man inspect the timing belt?

thomas p
thomas p

timing belt replacement 100.000 kilometers its in the log book NRMA will probably charge you just to tell you that & inspect the belt

Asx ls my 14

Asx ls my 14asked

Hi I drive Mitsubishi ASX xbls 2wd atuo Wagon, I had 90,000km service and was told i need to replace the timing belt, Is this right ?

1 answer
thomas p
thomas p

no 100,000 kms

nothanks

nothanksasked

is a front mudguard on a mazda2 absolutely important. is one needed.

3 answers
nothanks
nothanks

where does an answer come about mudguards on a mazda2.

Darrell P
Darrell P

I have Mazda 3 !!! Regret I am not in a position to advise re' Mazda 2 but I assume that a Mud Guard on each side of front bonet would be necessary

MyNRMA
my n.MyNRMA

A mudguard is definitely important on any vehicle if they are available as standard from the vehicle manufacturer. especially as far as other road users, to prevent against thrown-up stones, mud, ice, snow and
water.

Get an answer from our members and MyNRMA representatives

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