Bad customer service, Unauthorised transaction with false information, I called to check why they debited 40$ extra, they informed that it is annual fee, this was never told to me during my joining, false information to make a sale, The lady told she did not sell it she don't know and check with whom i purchased.

Staffs are nightmare . They can ruin your exercise mood, absolutely nasty staff at reception. They don’t have any antiques to talk. No wonder why the membership is so cheap coz they hire cheap staff to be unprofessional. Management invest some time to increase their professionalism. Thanks

Machinery takes ages to get fixed. Even water fountains are usually broken!
They will charge you whatever they want and when they can't explain what they are direct debting you will take ages to get a refund.

Avoid this company at all cost.

it happened to me just last week. I signed without being given the opportunity to read the contract. but then they

sent me an email the next day outlining the terms. I terminated in less than 20 hours after, they refused to refund me all my money even though I produced a medical certificate, which they made me get.

Crunch fitness gave misleading information. Debited my account of 62.80 and when I called up they said it was an annual fee which I was never told at the start when I signed up

I love the gym and the staff though when Crunch start debiting the wrong amount in excess out of your account and after 5 weeks, approx 10 emails, over 10 phone calls, spoken to 3 managers, Ian, Patrick and Joe. $216 in total. And when I am a single mother with 2 teenagers. It’s unprofessional. Promises to have it of extreme importance but to no success because accounts are always on holidays. I’m frustrated and disappointed. And to top it all off, my daughter and I are embarrassed everytime we go in because every new receptionist says out loud, we are not allowed in because “we owe Crunch money”. When it’s the other way around. It’s embarrassing to keep having to explain the situation. Great club though. I can’t complain there!

Cancelled membership, including partner and sister.... my daughter will not be renewing either.... Employ decent staff and fix your machines... not allot to ask for surely? Forgot my membership card and was threatened by some power hungry kid.... told they were 'taking notes' and I would be charged $10 for a card that I forgot... seriously you are employed to provide customer service YET you clearly do not want to,,,, and prefer standing around talking to each other.... I was refused entry for forgetting my card and ended up becoming so stressed.... hang on I went to the gym to de stress by ended up the opposite .... keep your cheap weekly amount I ll pay double and go to MAC across the road.

Been member of Bankstown crunch for more than 3 years.....going overseas for long time after 4 weeks so decided to cancel the mebership as i already had paid 4 weeks fee in advance.....i went there nd they said we cannot cancel it today because direct debit of next 2 weeks will b tomorrow and it will take 4 days to clear after that you can cancel.....i was like why would I pay for the next two weeks if i am cancelling before debit date.......i already had paid you till today and for the next 4 weeks but they refuse.....just wanted extra 2 weeks fee so that they can happy there bosses........totally terrible staff always talking on phones and no one is there to help genuinely.....would never come back to that gym again

I had a spinal injury in Dec 2018 lost everything from neck down. Been slowly miraculously recovering. In around Feb /Mar 2022 I was barely well enough to get a phone call out to crunch to ask them to stop my membership. Nothing was done. They say it must b in writing. But what if u were unable to???? As I was.

Aug 30 I sent an email requesting cancellation. Nothing happened. Debits continued. Last Friday 31st Oct I was assured by regional manager for nsw I would get reimbursed for Aug 30 onwards. Nothing has happened.

I will now take this to fair trading.
If a severe accident cannot get reasonable treatment what Will? Don't waste your money here.

Ive been a member of Crunch Caringbah for over 3 years. The staff are friendly, the gym & change rooms are clean, the price is fantastic and the crowds aren't too bad.
The only thing that annoys me is that the weights are all in Pounds, but I can get over that.

I am a submit member, support can go all class. However, they tried to change the rule to make the member difficult and can't go more than one class.
Go to gym is for fun, not upset myself. Won't consider to renew!!!!

A random 40 dollars ANNUAL FEE charged from my account without any notice, no email, no explanation at the time of signing up, i wouldn't have even signed up for them as i was only planning to use the gym for a total of 4 months. When i called in, the staff did not even have to ask who i was, and was able to tell me the extra 40 dollars was for ANNUAL FEE. i m sure hundreds of people are charged the same amount without being informed, terribly dishonest!

My experience is specifically about the (Springvale) crunch.

The staff are extremely rude two staff even faked being the manager. No one was able to give a straight answer to any of my concerns. They had no explanation to any of my issues. At one point they even refused to serve me simply because they couldn’t answer any of my questions.
My main problem was being over charged and no one was able to tell me the reason for it. Everyone that works there really need to be re-trained or replaced. Because they just lost 3 members today.

I wouldn’t recommend anyone joining any crunch gyms. They are all horrible and none of the know anything about customer service.

Cancelled within my cooling off period, they charged me for another 6 months. I continued to email them to get it sorted, they finally cancelled it but have not refunded any money. No one will respond to me, I finally thought I had some luck, as a team leader started emailing me and he has now gone MIA and will not respond to emails. Such a terrible experience, it might be a cheap membership, but cheap is what you get.