Crunch Fitness (page 4 of 6)

'They will "crunch your money"!!! They are ripping off members. I joined up, free membership and nearly 3 months after try hitting me up for an annual fee. They are not telling you this in the first day. have to pay another $70 .JOKE ! dont join they are scammers.

The worst rip-off fitness. Due to my work I hadn't had a chance to visit the Crunch fitness for last 6 months while I was still charged for the monthly payments. I visited only twice in 6 months and had to go and work in a other city where no Crunch fitness branches. Called them to cancel my membership but asked me to come which I couldn't. Replied their email to cancel my membership, with no reply. And now they are charging me $150 plus administration fee and the only way to cancel my membership is to come meet them? Should've applied for small local fitness, rather than inflexible, rip-off business.

Joined up.yes free membership.3 mths after try hitting me up for an annual fee.told them there got 4 weeks advance off me when joined so let that run out and finish.no u still have to pay another $75 to leave.JOKE dont join they are scammers

Just went down the gym like everyone else some for got their towels so they made us pay $6 a towel that you can get at Big W for $1. Also the staffs are snobby once they sign you up. They don't even acknowledge us.. Totally sh...t environment to workout at the gym

This gym is one of the worst. Many of their equipment are broken and they are not even repairing for months. Even they dont bother to repair the water tap also. They dont respond your request to cancel the membership.

I’m having an absolutely nightmare to cancel my membership. They are great and do everything when they want you to get enrolled, but once you want to cancel.. my friend, they have a pleasure to make it hard.
It has been a week I’ve trying to cancel my membership, sending email and trying to talk with the manager that is never at the moment to talk with me and not even returning my calls.
Am I’m not even mentioning the worst customer service on the phone ever, when the person doesn’t do anything to help you.. just being useless.

When my husband wanted to cancel membership after not attending but paying it for a year, he was asked to walk in and fill in the form. He did the form however we were charged $100 after what we thought was 'cancellation'. This money was never refunded to us, form they claimed had been lost, despite this walk in policy being in place to ensure forms don't get lost, when I asked for answers they said it is my word against theirs, and he was openly laughing on the phone. When I asked to speak to a manager, he said he was general manager, that it ...

I joined Crunch Fitness in Dee Why when they opened last December. I spoke to the lady at reception and said I’d like to join but my current membership didn’t expire til mid May. She checked with a manager and advised that since they are a new gym they could sign me up and start my membership in May. Great. I was really looking forward to a new gym after twenty years at my old one.

A couple of weeks later I received an email saying this was not possible and my membership would start from 10 January. I didn’t want to pay two memberships for fiv...

Would not take an email communication as sufficient evidence to cancel my membership said I had to fill in a form in person, seriously!!! in this digital age!!! Even though I had cancelled the membership was charged an annual fee and charges of $69.90 3 weeks later!!! Extortionate!!! To add insult to injury I was sent lawyers letter dated a week after I had paid my account including the fraudulent charges mentioned above, in full, demanding payment!!! I remain uninspired and will make it my business to post a crappy review every day on Crunch Fitness and their operation.

I signed up for a FREE PASS to try the gym out.

For what ever reason, I never got around to it and this week I have recieved an email from a collections ageny telling me that I owe the gym money plus a $100 admin fee.

I have never set foot in the gym, never signed anything, never even spoken to anyone at the gym.

How is this legal? This is as bad as the Nigerian scams yet it's happening right in front of us.

Worst customer service! A gym that uses a slogan of no judgments but they just simple kick you out because you don’t bring a towel. When they take for ever to fix equipment or to provide an excellent workout experienice. You’ll never go to a store while you doing shopping and an employee will tell you that you have to fold back again a T-shirt or put back on the sales floor the stuff you don’t want. That’s why they hire staff. I asked to talk to HR and they just simply told me they don’t give they’re phone number. So unprofessional and not recommended. I learned my lesson, pay few extra dollars and train in a better gym, there’s plenty!

The most unprofessional gym company I have ever come across. I have called several times regarding an issue and left msg for manager to call back. I have come into bankstown branch and also voiced my complaint and was told manager will be in contact. 4 weeks later and Still nothing. They lie to you upon signing u up, but once u Become a member they start with the crap... Today i asked for head office number and was advised they can’t give me the email or phone number.
I ask u all to reconsider Signing up to crunch bankstown, Why would u if u don’t have a support or help contact number. I’m disgusted with the service and I’ve been a member for over 2 years...

Worst Customer Satisfaction/relationship. Unhygienic, Smelly, too hot, air-con is not effective, so people might get sick. Machines broken. 1 Water dispenser only which too is broken most of the time. Cheap so the services are cheap.

No air conditioning, 33 degrees INSIDE the gym, Cancelled my membership and they didn't cancel it and kept Charging me fees

I seem to have had the exact same experience as everyone else! I decided to cancel and did everything I could to do so, including pay $150 and I am still getting warning letters about outstanding fee's. @Sherry what did you do to get out of this awful gym!?

Daughter signed up and computer glitch on the day at the centre meant two membership numbers allocated to her and we started being debited double for everything. Called the centre and they said they would fix. Nothing changed. Daughter went in to see staff and they said they would pass info to admin staff to fix again. Still nothing and it had been ongoing for 8 weeks by then. Used website online to explain problem but heard nothing from main office. Daughter when in to local gym again and advised admin guy who said he would send to head o...

I agreed with that. I’m a membership since they were UFC gym. At that time, it was awesome and not too crowded.
They downgraded to Crunch and lower prices for new membership, this is like you are cheating the membership who are enrolled since they’re UFC. Then I decided to canceled my membership, I did pay everything on 21st December but today I still getting warning letter about my outstanding membership fees. What a ridiculous!

I've used 2 of their gyms due to the fact that it offers a very cheap membership fee - but that is for a reason. The gyms are tatty, the change rooms dirty and damp smelling with bad lighting and paint peeling off the walls. The gym has basic equipment and an overwhelming smell of body odour, sour sweat and old rubber.
I cancelled my membership (quickly) with them, but they didn't process the forms, and I've subsequently been overcharged (even with the bank blocking the payments). There is no head office, so no one is accountable, and I've run every gym and manager to get a refund and no one can do anything. Next stop is I'm calling in the debt collectors.
Just avoid this one at ALL costs.

In addition to below, I've unfortunately had another very disappointing experience with this gym. The management is non-responsive to an issue I am seeking to get resolved. Very poor treatment of customer feedback. They show zero interest. If the group classes weren't so great - thanks to the amazing instructors there - I'd be gone by now.
Also, make sure you check the T&C very carefully and take note of additional fees they like to charge you without prior notification. when you ask about, the answer is: look at the T&C!

The sign up proce...

I was offered a 3 day trial pass and came to claim it the next week but it was reneged, the customer service was atrocious. Rude woman [name removed] completely inflexible and non receptive of anything. false information was given resulting in unsatisfied customers. Would not be recommended by me to any of my extensive network circle.

Crunch Bankstown should atleast have Hair dryer in their changing room, as we many of us are going to office after gym and we cant bring ours everyday.

Crunch in Alexandria used to be UFC with higher membership prices. They changed their branding and dropped to $10 per week (which you have to PAY to lower your membership, what a joke).
Not only this, but they have now made a rule that premium members can bring a friend to train for free in the mornings! So now all the machines and weights are used first thing in the morning, a time that used to be prime time to train to avoid crowds.
Not only this, but the staff are hardly there to open up on time, just this morning we had to wait 30 WHOLE MINUTES as the receptionist slept in. Sort it out, this is absolutely pathetic.

20 dollars for a casual to be spammed by emails with rude staff. Better to train at jetts williams landing and get cheap coaching from much more qualified/friendly staff

If you are looking for a gym where you will be served by young unenthusiatic individuals that don't care about the members or have any respect for the place they work in then Taren Point Crunch is for you.
We signed up for a membership and the girl at the desk throw us a piece of paper to fill out and sign and didn't answer any of our questions or explain anything about the gym or the membership, when we asked about the payments and when they would be taken out of our account the girl had no idea what she was doing and just charged us $89 to ...

This branch manager is terrible at customer service. He totally failed. One day I was waiting for him for almost half an hour to talk to him and he knew that. He did not come to talk to me until i had to take the initiative. Even then he is very rude, behaved cheap. Nothing against the gym. It is totally because of this guy I would never return to crunch.