I had a problem with my induction cooker. DACAPS charged me $132 as a called out fee did not send me a report even after one week as agreed. The report sent me after chasing was very unprofessional and also disappointing as they do not provide a solution except asking me to replace the whole unit. The staff who occupy the reception are rude do not know even how to answer a call. In my opinion DACAPS is a thoroughly incompetent company so please do not use them.

They fixed my machine on time and I was really happy with the service. I am only taking a star off because they didn't carry the part in their van and had to reschedule.

The most incompetent, disgusting company I have ever had the displeasure of coming across. Their "Customer service" is truly appalling. The "ladies" that work in their call centre/office are an absolute joke and do not own one ounce of courtesy or common sense. DO NOT USE this company. The service we received was appalling and i will NEVER use this company again nor recommend.

I organised Dacaps to come and repair my oven on the only day my husband had off work. They arrived on the wrong day and rang us asking where we were. We told them the job was booked in on Wednesday . So we waited for them and no one turned up. I rang to complain and the office lady said "we are only human". They eventually turned up and did nothing at a cost of $130. The tech did not bring the spare part even after I gave them the model, what was wrong and that we had replaced the top element (which we bought from Dacaps). We were told that we need to go down and purchase the other element and install it ourselves. A complete waste of time having them come out and it took them a week!!

OMG. I should have read the reviews before I got DACAPS to check out the faulty oven. People are writing my story! I paid $135 call out fees and waited for a week and no one call back with costing for the part. I called them and was promised to return call, but didn't. Call them several times after 4:35 pm and no one answers the phone anymore. They suppose to work from 8-5pm!
How can I rate them zero?

3 diff techs, 3 diff diagnosis on my dishwasher - still not fixed after 7 weeks - wrong parts ordered - now waiting another 2 weeks for no doubt a 4th tech to arrive with different parts. Techs badmouth each other to customers. Shockingly bad service - how are they still in business?

I have had nothing but trouble with this company on the few occasions i have had to use them. They are rude, slow and just take months to get any repairs done. I have tried calling to talk to a manager and they are never available and never call back . Pay the bit extra and get the actual appliance company to attend - trust me not worth the headache!

We had a gas stove top and electric oven issue. They can't send an electrician and gas tech at the same time. 1st visit of each was to diagnose the problem, 2nd to fit parts. Now onto 3rd electrical visit and just found what caused the fault in the 1st place... Order more parts and come for another visit. Gas is now leaking after they repaired the cooktop. Been back twice to "fix" that. To date, 7 visits and nothing is fixed. Each time one of us has to take a day off work.

How bad are these people, wrong diagnosis, and expensive, what a joke, you call yourself a service business, 4 weeks to fix a simple little switch, I certainly would not recommend DACAPS to any one !!

I'm disappointed I cant give them less than one star. As per other reviews, didn't turn up when they said they would. The quote was also very expensive. The part for our fridge was apparently common yet it required ordering from over east. It took 10 days to come and we were charged $33 for freight, Sounds like an overnight bag cost to me. In the end we went to another service provider that repaired the fridge, cheaper and even before the part from DACAPS had arrived. Do your research and find an alternative. You'll be better off.

This is the second time we've had to call out DACAPS to fix a dishwasher under extended warranty. On the first occasion, we had to make multiple calls to get an appointment only for the technician to tell us that the reason the dishwasher was working sometimes but not others was because we don't use Rinse-aid (????). This time around, we've waited a week for an appointment and the technician has not shown up - like most people, I've had to take time off work to be home. I've rung up twice to enquire about the technician's whereabouts and both times have been disconnected after long periods on hold. If I had a choice, I would never use this company again.

I honestly can't believe the things I have read about DACAPS on here. I couldn't rate DACAPS highly enough to be honest. I feel as though the people you have put a bad review where dealing with another company and not DACAPS. I have used DACAPS for the past year and have only got great things to say about them. Always punctual. Very friendly customer service when I have dealt with them and always there to help.

Company ordered wrong parts had to wait for the right parts to arrive 5 + days and then the technician was incompetent!He wanted a fee of $384 for hanging around for 30+ minutes saying it was a big job and not fixing the washing machine! Customer service were really rude and hanged the phone on our face, went in to see the manager and to out great surprise he was even more rude and didn't know what was happening, he was just throwing insults left right and center. NEVER AGAIN worst company I've ever dealt with