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196 questions from our users

evelyn

evelynasked

what pods do I use

No answers
Suzanne

Suzanneasked

I’ve had my Capino for several years, always used the Espressotoria capsules with good results but suddenly when I insert the capsule it falls almost immediately into the receptacle underneath. I tried many times but the same thing happens, the mechanism will not hold the capsule. I haven’t bought different capsules, was halfway through the usual pack when the problem occurred. Has my machine totally had it and needs throwing out? Thanks

No answers
Janet

Janetasked

Is there a way to stop the water going into the pod dispenser? My machine has been working fine but now it is a struggle to get a cup of coffee. Wonder if there is a quick fix for this?

No answers
frustratedpurchaser

frustratedpurchaserasked

The machine is not piecing the pods and water is going straight into the pod holder ?

No answers
Shani W.

Shani W.asked

Is there a reusable capsule that suits the capino?

No answers
Yeow M.

Yeow M.asked

where to buy coffee powder?

2 answers
Aqua qld
Aqua qld

Woolworths & Coles sell 12x Espressotoria capsules in a box from $4.50 - $8.50 depending on the flavour

Yeow M.
Yeow M.

where to buy i stay at kuala lumpur kepong, just want to buy coffee powder only

Jean M.

Jean M.asked

Can you use most capsules with this machine as when I put my pods in they keep falling straight through?

1 answer
Aqua qld
Aqua qld

I am very fortunate with my Espressotoria Capino machine. Not a single pod was wasted since I got this little coffee machine. Still working as good when I got this for free in 2015 :-)

Greg M.

Greg M.asked

does anyone else have a problem with the pod just dropping right through when trying to use it
its bloody agravating

No answers
Narelle

Narelleasked

Hi my coffee machine is spitting coffee granules into my coffee and making it undrinkable. I have descaled and flush regularly. Is there any way of opening to see if there is a build up of old coffee not being flushed through machine properly.

No answers
Roy L.

Roy L.asked

We are on our second machine as the first one was leaking, now the second is leaking too. Is this fixable?

No answers
pdwebb8

pdwebb8asked

Milk frother

No answers
Margaret S.

Margaret S.asked

Why is half my coffee ending up in the capsule receiver

1 answer
Jac
Jac

Sounds like it needs to be descaled, you must have a blockage. You can purchase descaling kits from Woolworths to flush it through.

Anne Bell

Anne Bellasked

I have a new machine that I kept in the box for a long time, so I no longer have the receipt. It does not pierce the pods at all on the receiving side - the side closest to where the coffee comes out. Yes, I am using the correct pods; I bought this one for work and have the exact same machine at home.
Anne Bell
Adelaide

2 answers
skitrees
skitrees

their customer service was brilliant so contact them, as they may still help you.

Jac
Jac

Do you hear a click when you close the lid after putting the capsule in? This is the piercing noise. Try to close it harder and if that doesn't work, ring customer service.

Enass M.

Enass M.asked

Is this coffee machine still available?

2 answers
Greg P.
Greg P.

The Espressotoria Capino machine is sold at both Coles and Woolworths. Retail price AUD$99. It's often available at half price. It's on sale at Woolworths supermarkets in my region of NSW, today only for $50 if you buy 6 packs of Vittoria pods, the machine is free. Sale ends today, Tuesday 17th December 2022.

Mahwish K.
Mahwish K.

the sale is going on until the 1st of Jan 2020. I just got my coffee machine for free today from Woolworths after buying 6 pack of the capsules.

Peter B.

Peter B.asked

I bought this machine today I have read the instructions. When I place the capsule in it keeps falling straight to the collection bin. What am I doing wrong?
Peter Browne @. Marayong

4 answers
D J.
D J.

When you drop the pod in, they only just make contact, so do it gently.
Otherwise take it back to the shop & swap it.
I just ditched my faulty one & got another, begrudgingly got the same model & ONLY cause it was free with 7 boxes of pods purchased!

D J.
D J.

...& I'm now leaving the plunger open on my new machine after use. This may or may not prevent the seal from losing form, which killed my old one!

Peter B.
Peter B.

Thank you for your reply DJ. I returned it to Woolworths & they defunded my payment without question. They have a sale on at the moment if you buy
6 packs of 12 Vittoria capsules they give a free you a machine worth $99. for free.
Top value.

Kate

Kateasked

Hi, are you going to have reusable coffee capsules. I hate the waste of the plastic pods, other machines have already compatible reusable options. This is the reason I am seriously considering buying a different machine. Kate

1 answer
Michelle S.
Michelle S.

Yes!!
I would love this too. I have stopped using mine for this reason. May have to buy something else too

Shane

Shaneasked

there are granules of coffee in coffee are pod is pieced tastes terrible

No answers
Ron

Ronasked

Can I use ALDI capsules in the Espressotoria Capino

1 answer
CJS
CJS

No there are just to big
I'm trying to find if any other ones with work

Denise H.

Denise H.asked

Why is my Espressotoria machine leaking coffee from the bottom?

No answers
Kirsty Loag

Kirsty Loagasked

Our machine has nothing coming out when we press either of the buttons.has been playing up on and off for a couple of months. only 20 months old. water is full did a backlash ( now won't let any water commute out in any form). disappointed as still have 3 fresh packets of pods..

5 answers
Holly Wood
Holly Wood

Do both ends of the pod have holes pierced after lowering the "arm"?

Kirsty Loag
Kirsty Loag

it is pierced the whole way around.. not on the bottom of the capsule but assuming that's not what you mean..

Kirsty Loag
Kirsty Loag

any answer?

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