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Reviews

3.9

5,267 reviews
5
(3,285)
4
(677)
3
(60)
2
(113)
1
(1,132)
  • Transparency
    4.2 (961)
  • Customer Service
    4.4 (1,277)
  • Rates and Fees
    4.1 (1,227)
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coatsyrc

coatsyrcSouth East Queensland, QLD

  • Verified customer

Were Excellent, Now Not Good Enough

published

Wish I had looked into this a long time ago but will be leaving now.
Compared suppliers recently as our bills kept feeling high and found Clicks offered rates 4 cents lower than when we started with them in 2015....
Our rates have nearly doubled since then.
They are being bumped up quite often so it's not noticed and you don't feel the need to look elsewhere but over time it amounts to a lot of cash in their pockets rather than mine. So beware and watch those rates as they will be nowhere near what you are promised at the beginning.
It's a shame customer loyalty and longevity are punished rather than rewarded.
Can't comment on customer service as I haven't needed to contact them so rating I have marked as neutral.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back
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carolyn

carolynsydney

  • 3 reviews

Easy to deal with

published

We moved from NSW to Queensland and continued with Click Energy as we found them easy to deal with and loved the monthly bill.
The only issue was getting our old account closed and the meter read. This is now resolved and the new connection in Queensland went through without a hitch.
The only disappointment is they can't offer a gas service.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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Phone inquiry for Concession holder

published

Phone inquiry was answered in a timely manner re electricity rebate for concession holder. Very polite, informative and easy to Understand. This should come into effect on my next account

Customer Service
ServicesElectricity
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Great easy task to save hard earnt dollars.

published

Transferred from another company and found click energy to be much cheaper and transfer was without fuss. Thank you to ACN who introduced us to click energy and steered us in the right direction as every dollar saved is worthwhile.



Transparency
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ServicesElectricity
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Ger

GerSouth East Queensland, QLD

Highly recommended with Solar (&Tesla Battery)

published

When we moved house they made it easy for us. Great knowledge and help you descide and explain why that product/ plan is good for you. So it makes sense. After a few bills I called again we got even a better feed in tarrif which suited our house.

Transparency
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Rates and Fees
ServicesSolar Buy-Back
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Phillip B.

Phillip B.Sydney, NSW

re Pensioner rebate and life support

published

I am a long term customer and only have electricity
I dont understand the question
I have no problem power seem to be on most of the time there are no disturbance



Transparency
Customer Service
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ServicesElectricity
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Most simple energy company there is!

published

Never had any issues what so ever. It was quick and easy to set up and also when I needed to disconnect I was amazed at how easy it was and the service is just great.



Transparency
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ServicesElectricity and Gas
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Gurpreet Singh

Gurpreet SinghVictoria, 3076

  • 2 reviews

Very reasonable and easy to deal with

published

I have been Click customer since 3 years . I am using Electricity and Gas connection with Solar panels . My both bills are very less compared to my previous energy retailers I have dealt with . They are very competitive and easy to deal with

Customer Service
Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back

Great so far

published

I am a new customer. The calls with customer support has been good and also the service has been prompt. The reps can be a little more sharp and concise but otherwise all good. Will see how it goes moving forward.

Transparency
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ServicesElectricity and Gas
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Sohel

SohelSydney, NSW

Excellent service

published

Recently installed solar panels, click energy organized smart meter installation that was completed within short time. Call center agent helped to solve the bill issue. Great communication. No dropout experienced since installation.

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ServicesElectricity and Solar Buy-Back
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so far i can only have high praise for Click Energy

published

electricity and gas through 50 up club, good rates and a bonus $50 for referring a family member....cannot rate then more highly so far...and the bonus was back dated...extra plus service

Transparency
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ServicesElectricity and Gas
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Richard Smith

Richard SmithGoulburn Valley, VIC

Seamless Transition

published

was very simple, easy and informative to Click. Support was great with good flow of progress and information. Easy to set up online account that appears okay to use. Hope the pricing reflects the experience. Thank You

Transparency
Customer Service
ServicesElectricity and Gas
1 comment
Click Energy
Click E.Click Energy

Sting bill

published

Paying my gas bill from electricity credit which Click employee did manually but friendly no problem at all I was very happy customer service provided on that phone call may to energy provider Click

Customer Service
Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back
1 comment
Click Energy
Click E.Click Energy
Tom Scott

Tom ScottSouth East Queensland, QLD

  • 3 reviews

Click Service is always great, however!

published

IWe have been with Click for meany years and I cannot fault their service or pricing. Recently I found that I was entitled to A Qld Gov seniors discount on electricity. I cantacted Click on three separate occasions and each time I was told to apply in a different way. The last time worked and my application to the Qld Gov has been lodged very promptly. I feel that training on these Government discounts to the call centre staff should be revisited or these unusual requests are transferred to an expert. I am very happy with Click staff and my service.

Transparency
Customer Service
Rates and Fees
ServicesSolar Buy-Back
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1 comment
Click Energy
Click E.Click Energy
James

JamesSouth East Queensland, QLD

Easy setup and friendly staff.

published

We were setup with the hibiscus solar plan and had a very smooth process, the staff were friendly and experienced with setting up the referral deal.
Cheers for the service Click Energy.

Transparency
Customer Service
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ServicesElectricity and Solar Buy-Back
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1 comment
Click Energy
Click E.Click Energy

Thanks for dropping us a positive review, James. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

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No sure yet, get back to me after first bill

published

I had electric power installed. Received my first bill this week, I contacted Click agent regarding pensioner rebate. Agent took my pension card details and will advise me when necessary confirmation obtained
from social welfare. Agent also gave me an excellent explanation regarding payment of bill which
I like. Cannot recall exactly how long set-up took. I would say almost immediately after contract ? advised.
No problems with power drop outs.
Am very satisfied with first bill

Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back
1 comment
Click Energy
Click E.Click Energy

Thanks for the nice review and for choosing Click Energy as your retailer, Jim. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Dean

DeanGreater Melbourne (Metropolitan), VIC

Find click energy knowledgeable, honest with a good balance of integrity and responsiveness.

published

Installation of power on time personal and professional best result I have had with a business, click energy has a great team of individuals who have been trained to be the best team players in the energy sector.

Transparency
Customer Service
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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Dean, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

The reviewer stated that an incentive was offered for this review

Jan

JanSouth East Queensland, QLD

Responsive and thorough

published

Electricity connection is still in the transfer process. Verbal and written explanations were given as required along the way. Final connection to Click will occur in 6-8 weeks. I am so far very happy with what Click has offered so far.

Transparency
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ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Hey there, happy to hear it! Thanks for sharing your experience! Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

General question on rebates

published

I wanted a answer to a question on rebates as to my right to get a benefit as I am a pensioner as well as my wife, when is it paid.

Transparency
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ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

Thanks for the feedback, Steven. If you will need assistance, I recommend you send an email directly to me via [email protected] and I will be happy to help. Thanks. - Harris, Click Energy

They care

published

I installed solar power last year and Click has been very helpful with my usage. For gas usage I also get a very good discount and with all the credits.
The best company I've experienced !

Transparency
Customer Service
Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Click Energy
Click E.Click Energy
Page 1 of 264

Questions & Answers

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

1 answer
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Phantom

Phantomasked

Where is my bill which is due now?????
[email protected]

No answers
Joanne

Joanneasked

Do you have discounts for pensioners?
Do you have “off peak” rates?

No answers

Get an answer from our members and Click Energy representatives

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