Read also:
yard king 4-stroke line trimmer kmart wet and dry vacuum review aldi slim and trim review aldi slim and trim buy online always fresh carpet cleaning reviews masport 490 lawn mower reviewTango Electricity
SilverGhost
- 13 reviews
From Rooster to Feather Duster
I switched to Tango electricity a year ago. They've just sent me an email with new rates which would increase my bill by 23%. There are cheaper retailers, so I'm switching.
This is similar behaviour to my previous electricity retailer.
Seems you have to switch retailers each year or less to avoid being ripped off.
Similar opinion? Write a review on ieatwords.com.au!
standupforyrrightsGreater Melbourne (Inner), VIC
- 5 reviews
Price Gouge
In Victoria, Tango Energy have this month increased our power rate from 17.85c to 25.74c. A clear 44% price gouge. When asked why they are now one of the middle to most expensive, from being cheapest, they cannot explain. Slow replies even after complaint thru EWOV ombudsman
Similar opinion? Write a review on ieatwords.com.au!
paul eMELBOURNE
RATE INCREASE
I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.
Similar opinion? Write a review on ieatwords.com.au!
Thayyil VGreater Melbourne (Outer), VIC
- 8 reviews
Very Annoyed And Disappointed
I have been a loyal customer of Tango Energy for the past few years with my bills paid before due date. They had been very good with their electricity rates and plans. However, yesterday 10 Feb 20, I received a letter in the mail informing me that Tango was changing my rates. I had to decide by 14 Feb 20 whether I wanted to stay with them. With less than 4 days notice, I was supposed to check around and this has caused me considerable stress. I contacted them and told them that this was not fair. After a run-around, their customer team ap...Read more
ologised for the short notice but did ABSOLUTELY nothing to rectify it. They told me that they had emailed the notice which I did not receive. They said that their postal letter was dated 1 Feb 20 but I only received the letter on 10 Feb 20. They then told me that if I sign up, they were willing to reduce the new rates slightly. However, I found that even these reduced rates were higher than many other companies. For treating me this way, I am ditching them and would not recommend them to anyone.Similar opinion? Write a review on ieatwords.com.au!
Jonathan L.The Mallee, VIC
- 7 reviews
Great customer service, big savings on my bill
Very friendly staff helped me with my problems straight away, I have saved $200 on my first bill unlike AGL and power direct. Happy I joined Tango energy would definitely recommend them
Similar opinion? Write a review on ieatwords.com.au!
YIMAustralia
- 2 reviews
Excellent rate and customer services
We have been with Tango for 2 years. Couldn't be more happier. Rate is the cheapest in our eastern suburb. Customer services is great they respond to my enquiry on the day.
Similar opinion? Write a review on ieatwords.com.au!
Unhappy UserGreater Melbourne (Inner), VIC
Dishonest Foreign Owned Electricity Supplier
Been a customer for nearly 3 years
Last Sept they sent an email advising of a 35% increase and said if we didn’t respond the increase would be enacted. I did not respond as silence does not mean consent in any contractual matter. They slipped the increase through last month. I have objected and their approach is to hide behind an agreement I never agreed to. Foreign owned so value leaves Aust. Go elsewhere .....I am
Similar opinion? Write a review on ieatwords.com.au!
OzPerth, WA
- 31 reviews
- Verified customer
26 Minutes to Answer Phone. Do not bother with this business
Rented in Melbourne for 2 years.
Zero problems with sign up to new electricity service 2 years ago. Zero issues with supply.
Called to cancel today
26 minutes in call queue before I speak to actual person.
Not acceptable
Take your business elsewhere
Similar opinion? Write a review on ieatwords.com.au!
Worst Industry - I was sold a service by Tango that cost me a lot more than my previous provider Momentum
I live in Hawthorn Victoria and was called up and told to move from my provider Momentum Energy to Tango with the promise my rates and bills would be lower. Unfortunately my first bill, I used less power than my previous month with Momentum however I was charged $60 more.
I emailed Tango and requested they put me on a better deal/plan and showed both my Momentum Invoice and Tango invoice. They came back with the below response stating they wouldn't be doing anything about it and to move me back Momentum.
I am customer success manager and to...Read more
think in an industry which offers exactly the same service but a company won't even try and retain a customer or find some value for them is quite hard swallow. I thought Tango was supposed to be a cheaper option in Victoria however this defintely doesnt seem to be the case. Back to Momentum I go.... Tango Energy Support <[email protected]> Sent: Wednesday, 20 Mayember 2022 9:05 AM Subject: RE: Tango Energy Bill for Account 1659676Similar opinion? Write a review on ieatwords.com.au!
MichaelAU
- 28 reviews
- 1 like
Very good company - much better than the major companies
Have had a great experience with Tango Energy since moving earlier this year (2019). Prices are far cheaper and customer service is far better. Give up on the major companies and run to Tango Energy (for electricity) as fast as you can. You will save lots of money and enjoy not having to get into disputes which will save you plenty of time!
Would give 4.5 stars, with the slight mark off given they don't offer gad but more importantly when they call they don't leave a voicemail message. Their practice is you call back after seeing a missed ...Read more
call but in this day and age of rip off practices, one simply cannot return every missed call. You should receive a text message with Tango's name on it asking for a return call rather than current practice.Similar opinion? Write a review on ieatwords.com.au!
Carmelo S.Victoria, Australia
- 5 reviews
No nonsense electricity
Cheapest electricity retailer. No nonsense with discounts or pay on time offers. Offers only one rate and it is the cheapest one out there. Great customer service over the phone and in my experience have been serviced by a customer representative in less then 10 minutes. Certainly will be going cross to them when the start offering gas.
Similar opinion? Write a review on ieatwords.com.au!
Anonymous762Victoria
- 12 reviews
My Experience with Tango is amazing so far. I have just signed up with them.
My Experience with Tango is great so far. I have just signed up with them. I have not yet received a bill from them. The staff were polite, happy, considerate and kind to me on the phone. It was easy to join up. I found that there are usually long waiting times when you ring to speak with them, unless you ring in the morning. Tango have a low cost fixed 12 month contract. I found that Tango had better customer service and prices than Origin energy. I would like to see Tango develop more green plans to help the planet. I am not getting any type of reward for writing this review.
Similar opinion? Write a review on ieatwords.com.au!
BarryVictoria, 3201
- 4 reviews
- 1 like
Customer Portal
Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
AviMelbourne
- 2 reviews
- 1 like
Electricity retailer par excellence
best company to have as your retail electricity seller. the best. they stick to what they promise. which is pretty big. No nonsense rates and fancy discount schemes that hide real costs. easy simple and the cheapest by long shot in the market. just go with them blindly dont even think about it.
Similar opinion? Write a review on ieatwords.com.au!
Faran Q.Greater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Best Rates and Great Service
Got a call 4 months back to switch to Tango from their Sales rep and as he explained that their is no discount but great rates, that attracted me to listen him further. I got great solar buy back rates. Looking forward for Tango to offer Gas soon too. Recommended many of my mates and all of them are happy with the switch to Tango.
Similar opinion? Write a review on ieatwords.com.au!
Angelo39Greater Melbourne (Outer), VIC
- 7 reviews
- 2 likes
Great to be with Tango!
Very happy with Tango rates and services... Would recommend anyone...no one could beat there simple and great rates on the current market. No dramas with pay on time discounts and all.. simple.. Keep up the good service! Would love to collect Gas in future if they do provide..thank you Tango
Similar opinion? Write a review on ieatwords.com.au!
suziqBendigo
- 2 reviews
- 3 likes
Good straight up energy provider, no bull
Been with Tango now for two years, nine months ago the bills stopped, fortunately I know about when they're all due, rang Tango and they said "oh we've sent it are you sure it's not in your junk folder" haven't got it I said, can you send it again. They did and I received this one OK, downside was it was due in 2 days, I asked for a week extension and was told I'd have to discuss this with their credit department. Bad customer service when I rang chasing a bill that I obviously didn't get! under the circumstances I would have thought an extra 7...Read more
days would have been fair particularily as we are aged pensioners. Tango suggested they change billing to another email address, I did and we are still getting our bills!! This tells me there was a glitch in their system.Similar opinion? Write a review on ieatwords.com.au!
JimbGreater Melbourne (Outer), VIC
- 23 reviews
- 1 like
Saving Money.
Have been using Tango for 8 months now,and have been saving about $30 a month,mainly because of off peak rates which Lumo did not offer me and said if I wanted them I should have asked.No discount pay on time gentle reminder if late,not often and can monitor usage daily,up front with information at sign up.
Similar opinion? Write a review on ieatwords.com.au!
beebeegeeMelbourne, Vic
- 110 reviews
- 3 likes
Basic Company Gets Job Done, But
When I first signed up the operator provided incorrect details on the plan. Since I was familiar with the proper plan I queried her, she corrected the information and thanked me. Months later I discovered all my contact details were not correctly entered. The web portal shows use and billing and site information, but neither shows nor allows updating personal details (eg phones, payment details) and how to update automatic payment details is not obvious. One way is via a payment screen that does an immediate payment; not sure if the suppor...Read more
t staff can do it for 'next time' since I have not had to change it yet. I find the customer facing 'online support systems' very basic. That being written the call-in support is there, rates are sharp, and I recommend them noting they are owned by a Chinese company where profits ultimately flow.Similar opinion? Write a review on ieatwords.com.au!
Pretty good
Been with Pacific Hydro now Tango for over two years now and no problems. Really good simple rates, small increase at end of contract period and local call center. connecting solar was easy and quick.
Similar opinion? Write a review on ieatwords.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Helenasked
When were your rates last changed and when are they likely to change again
1 answer
Hi Helen. The rates will increase. As mine now have. Tango are no longer cheap. They increase at the end of your term. I will now be moving to Elysian Energy. Rated 1, for price. I was going to be on about 21c kwh, incl gst, but can get that down to 19c kwh, with Elysian Energy. Just check Tango's current rates. You have to keep an eye on it, as it always changes.
Wendyasked
I note that one customer says "very disappointed that there customer portal is not fully functional"
Being a future solar power customer and wanting to watch the useage etc, what does Barry mean? Does it mean you can't monitor it yet through Tango? Wendy
1 answer
Hi Wendy,
They have fixed that part of the portal so you can monitor you power usage and the amount of solar that you feed back into the system. They probably have the best customer service you are likely to come across, most helpful. They are a no frills company with very competitive rates.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Barry
It's now 4 months since I signed up with Tango Energy, sadly no improvement in there customer portal, it's now the 3rd Dec the last portal update was on the 25th Nov, very poor response. The way the p... Read more
ortal is working at the moment it gives you very little scope to back track your usage nor do you have the ability to view what your current balance stands at, if you ring them, same story not able to give you a balance.