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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Internet Service Providers (ISPs)
It's safe to say that the majority of us rely on the Internet for our everyday tasks and needs. So a reliable internet connection is pretty important as we all know frequent drop outs and unsatisfactory customer service can be incredibly frustrating. This year, Mint Telecom and Aussie Broadband are our Award Winners, rating highly across all areas with reviewers generally praising the customer service, easy set up process and reliable, decent speeds. Below are specific reviewer ratings, one table for all internet planss and the second shows ratings for NBN plans only.
All Internet Plans
 Mint Telecom |  Aussie Broadband | |
|---|---|---|
| All-Time Rating | 4.9 | 4.5 |
| 2019 Rating | 4.92 | 4.52 |
| Value for Money | 4.81 | 4.44 |
| Customer Service | 4.98 | 4.6 |
| Transparency | 4.89 | 4.62 |
| Adequate Speeds |  98% | 92% |
The NBN
Mint Telecom NBN | Aussie Broadband | |
|---|---|---|
| All-Time Rating | 4.9 | 4.6 |
| 2019 Rating | 4.9 | 4.54 |
| Value for Money | 4.77 | 4.46 |
| Customer Service | 4.97 | 4.62 |
| Transparency | 4.86 | 4.65 |
| Adequate Speeds | 97% | 92% |
Mobile Phone Service Providers
Like the Internet, a reliable mobile phone service is essential in this day and age. This year's award for best mobile phone service provider is tied between two winners in previous years, Moose Mobile (2019 and 2018 Award Winner) and C Mobile (2018 Award Winner). Reviewers for both mobile phone service providers mention inexpensive plans providing excellent value for money and great customer service. Both are also rated highly for transparency and network coverage.
 Moose Mobile |  C Mobile | |
|---|---|---|
| All-Time Rating | 4.7 | 4.7 |
| 2019 Rating | 4.65 | 4.72 |
| Value for Money | 4.75 | 4.81 |
| Customer Service | 4.7 | 4.82 |
| Transparency | 4.64 | 4.72 |
| Local Reception | 4.46 | 4.52 |