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NBN 50 (Standard Plus), NBN 25 (Standard), NBN 12 (Basic), NBN 100 (Premium)Laura VerdouwHobart, TAS
Service is second to none!
The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!
1 comment
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Steve M.South East Queensland, QLD
Great service.
Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.
1 comment
Michael S.Mint Telecom
Hi Steve,
The big difference with dealing with someone like us vs Belong is our experience. If NBN is already installed it's a same day activation, not 3 weeks, and there is no reason for that level o... Read more
f inconvenience. And you are absolutely correct in that a large home needs some thought for how to make your wifi work to the best of its ability, we'll happily talk you through how it works and provide recommendations if we think it's necessary as no one likes poor wifi!
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AnnMetropolitan Adelaide, SA
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
1 comment
Michael S.Mint Telecom
Hi Ann,
Well, you are true to your word in that you threatened to write a poor review because you didn't like our (my) response.
Just to clarify, yes the office is closed between Christmas and New Ye... Read more
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StevenHobart, TAS
- 10 reviews
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
1 comment
Michael S.Mint Telecom
Hi Steven,
As you have noted fixing poor copper is outside of our control - but we will work with you to get NBN involved as soon as a problem arises and we are very persistent as we want it to work a... Read more
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MingSydney
- 4 reviews
First class customer service
The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.
1 comment
Michael S.Mint Telecom
Hi Ming,
We focus really hard on making sure the connection process is as simple as possible and we are very patient when required!
Great to hear your experience went well and really appreciate you taking the time to provide us with the feedback. ... Read more
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Peter H.Hobart, TAS
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
1 comment
Michael S.Mint Telecom
Hi Peter,
Great to hear we got everything sorted for you! We're very persistent and will work tirelessly to resolve problems as we want it to work as it should and appreciate how frustrating it is whe... Read more
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David cSydney, NSW
Mint have the absolute best team behind them!
I moved into a new house 3 weeks ago and from day one I was with Telstra and had obvious problems with over 700 dropouts in these few weeks! I was sick of calling Telstra and talking to a stupid computer before Id speak to a real person and then repeat what I just said to 10 different people!! They made me sit at home while no one showed up two days in a row! Well I can tell you now I made the jump to mint and my modem was sent to me literally the next day! Then yeh I had same problem because it was nbn problem that the Telstra guy stuffed up w...Read more
ith the wrong cable. Let me tell you, I called mint up and boom straight away Im talking to an Aussie! He seemed to of fixed the problem and I thought it was all good but over the weekend I had issues because at that stage didnt realise it was nbn cable issue. I get an email from mint first thing Monday morning saying, hey we see that you have had dropouts over the weekend and we want to get this problem sorted ASAP so we have organised nbn to come out tomorrow. I didnt even need to call anyone! I did nothing! No phone call, no worrying, no stressing, no anger! Nothing! And boooom my internet is perfect!!!! Man, after 3 weeks of Telstra and 100 phone calls they couldnt even help or do anything because I was talking to ten different people Mint fixes it within a bloody day mate!! Legends!!! Go with mint! Trust me! I love you mint team! No stress for me now woohooo2 comments
Michael S.Mint Telecom
Hi David,
Great to hear it got sorted for you as its super frustrating when your internet doesn't work as it should.
As you experienced, we proactively monitor our entire customer bases internet servi... Read more
Thanks again mate!! Awesome!!
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Ricky B.Greater Melbourne (Metropolitan), VIC
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
1 comment
Michael S.Mint Telecom
Hi Ricky,
It's certainly frustrating when hardware doesn't perform as it should. However we're pretty persistent to ensure we fix items and replacing a faulty modem is simply part of the troubleshooti... Read more
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alisonGreater Melbourne (Outer), VIC
Nothing will compare
After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!
2 comments
Michael S.Mint Telecom
Hi Alison,
The NBN network is by and large and excellent upgrade for small businesses right across the country.
There can bit a little more complexity to get phones and faxes all working as they shou... Read more
For us, we were just grateful for the support and we had confidence in our dealings with you. From our perspective it wasn't a big issue. just consumed a bit more time for you . Thanks heaps
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KurtSouth East Queensland, QLD
- 5 reviews
Finally! A proper, customer focused ISP!
I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.
1 comment
Michael S.Mint Telecom
Hi Kurt,
We focus on our great service, products that work and being as transparent as we can be at all times, so its always awesome to get feedback that we are delivering on our objectives.
Thank you... Read more
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ChristineHobart, TAS
Brilliant provider with outstanding customer support
We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!
1 comment
Michael S.Mint Telecom
Hi Christine,
Whilst we provide services to customers right across Australia we are very proud to operate from Hobart and to support local Tasmanians.
Great to hear it's all working for you and that o... Read more
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ClaySydney
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...Read more
s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!1 comment
Michael S.Mint Telecom
Hi Clay,
We are a small business ourselves so we get it. Things need to work and you don't have time to chase people to get them updated when you need a change or a fix - so changing that perception ... Read more
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Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
1 comment
Michael S.Mint Telecom
Hi Russell,
Great to hear that our friendly approach is appreciated and valued!
We aim to make the onboarding process as simple as possible and definitely ensure the service works as we both expect, s... Read more
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Amazing communication between every involved at Mint.
The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.
1 comment
Michael S.Mint Telecom
Hi David,
We definitely focus very much on great communication coupled with the best products possible (we can't control tower upgrades unfortunately!) so great to hear that flow through in your exper... Read more
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TechMafiaGreater Melbourne (Metropolitan), VIC
- 7 reviews
- NBN 50 (Standard Plus)
- Verified customer
Really bad
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
2 comments
Michael S.Mint Telecom
Hi TechMafia,
This is not true.
There are no additional charges, albeit if you don't pay your bill then there would be late fees or dishonour fees (they are easily avoided and not common with us, but ... Read more
Lol. Read the comment. I said services that are being hosted......... I didn't say it was MINT hosting it. Don't get tilted. This is a review. Wonder how people would react once they see your comment.... Read more
Doesn't seem like good customer service now eh? Anyway, it is a review. Everyone can traceroute their connection to verify. Thanks.Similar opinion? Write a review on ieatwords.com.au!
Brett C.North-West & West coast, TAS
What a refreshing and pleasant team to deal with
Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem
1 comment
Michael S.Mint Telecom
Hi Brett,
We definitely focus on doing what we say and making sure things work as effortlessly as possible for our customers.
Always great to receive feedback that our onboarding processes work well -... Read more
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Great speed and awesome customer service
Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for
1 comment
Michael S.Mint Telecom
Hi Rob,
Whilst we provide services nationally we are most certainly proud and passionate Tasmanians!
We really appreciate the local support and appreciation of the products and service that we provide.... Read more
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Small efficient team, always on hand to help !!!
I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.
1 comment
Michael S.Mint Telecom
Hi Justin,
Easy to reach and easy to deal with all backed up with products that work and an experienced team - that's what we strive for and its great to see that's what flows through for you when you... Read more
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No problems
I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.
1 comment
Michael S.Mint Telecom
Hi Tania,
We try to make ourselves as easy as possible to reach as we appreciate how busy everyone is these days. Whether that be email, chat on our website, Messenger or even an old fashioned phone ... Read more
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ClaireHobart, TAS
Incredible customer service
After my router died, the Mint Telecom team helped me attentively to get my WiFi running smoothly again. Customer service was incredible. They were immediately onto the issue, even while on the road! And I learned how important it is to have a good router – really helpful tips. Thank you Mint Telecom!
1 comment
Michael S.Mint Telecom
Hi Claire,
A good router is definitely critical to getting a great WiFi experience and is the most common issue we deal with when trying to improve a customers speeds. Luckily, as you have noted, we ... Read more
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Questions & Answers
Tezasked
do mint have email addresses?
3 answers
Michael S.Mint Telecom
Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael
Thanks Michael.
Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com
midgeasked
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
4 answers
Michael S.Mint Telecom
Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael
Rossasked
Hi there, after decades with Optus in Melbourne and an optnetnet.com.au email address, I moved to Mint Telecom when I came to live in Hobart. Great service, by the way. However without Optus broadband I lost the Optus email address and moved to Gmail just prior to moving to Tasmania. Problem is now I plan to visit China and China it appears has banned Google (and Gmail). I see from previous posts that you do not offer Mint email addresses, so looking for an option. Incidentally, Optusnet.com.au can be accessed in China so a cheap broadband (mobile) Plan is I think one option, and I can use again my old Optusnet email address if I go with Optus. Have you any suggestions. Thanks Ross (Howrah)
3 answers
Michael S.Mint Telecom
Hi Ross,
Interesting one. It looks like there are two simple options.
1. You can use a VPN so as to access Gmail (A quick google of how to use gmail in China will provide details); OR
2. Setup a different free email account that you can use temporarily. I.e. Hotmail appears to work in China and oyu could simply setup a rule to fwd emails from gmail to your Hotmail acct for that period.
Cheers
Michael
Thanks Michael, for the very prompt reply - could not read your 2nd option though. Google search reveals that China banned VPN in 2018, although commentators suggest they are more interested in their own citizens’ use and may not enforce visitor use - tread your own path. For a short 14 day tip may go cold turkey, however I will investigate a cheap Optus etc. Mobile broadband prepaid plan for 39 days and hook onto their email offerings (optusnet .com.au) which China does appear to allow. Thanks again.
Hi Michael, can read your option 2 - looks promising, so will investigate. Good service.
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Michael S.Mint Telecom
Hi Laura,
have a super experienced team to ensure we can get outcomes not always achieved by others.Whilst we do operate nationally, its always great to help locals and we definitely appreciate local support!
Operating from Hobart we are very easy to reach (no long wait times with us) and ... Read more