??!

Reviews

4.3

1,248 reviews
5
(892)
4
(135)
3
(26)
2
(36)
1
(159)
  • Value for Money
    4.4 (857)
  • Transparency
    4.3 (764)
  • Customer Service
    4.3 (852)
  • Adequate Speeds Yes (87%) · No (13%)
Previous
Next

Reviewer Photos & Videos

  • More
Matt

MattGreater Melbourne (Outer), VIC

Great so far

published

Modem came quickly, easy set up as first time we have had internet on at a house. Speed is keeping up with what we need. Our boy’s love it and use it all day at moment. Have had no issues to date



Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Happy customer

published

Set up was pretty simple & now we're flying! I had a BYO device & I needed some help with the settings. The line were great talking me through the setup process. Extra points for actually calling me back when my phone dropped out during the call!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Ren

Ren

  • 2 reviews

Awful Customer Service Experience

published
Customer Service
Internet Service Providers

Find out how Tangerine Telecom compares to other Internet Service Providers

Know better, choose better.

Compare all
Dean

Dean

  • 2 reviews

What a complete waste of time

published

These guys invoice like The old days. You need to be an Astronaut to work it our. Late payment fees and bounced payment fees added on. Oh is that with GST on top. Have yet to receive an invoice for what I signed up for. When you ring up they give you a false wait time. Move on people. You get what you pay for.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateSeptember 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Seamless

published

We had been using mobile hotspots for our home internet up until Covid-19, when I began to work from home and the kids started schooling and doing ballet lessons on Zoom, etc. So, we needed more capacity. I searched for a good deal and came across Tangerine. Their reviews were good, and so I signed up. The modem arrived the next week and plugged in an began to work within the hour. I called technical support because it wasn't working immediately, and they were very helpful. However, in the end it just resolved itself, was a matter of time. Now works seamlessly. The whole experience was stress-free and speed has been no issue since it's started working. Would recommend no issue. Thanks!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Drew

DrewSouth East Queensland, QLD

No Fuss

published

Service operates beautifully - haven't had a problem. Moved to this company after being absolutely fed up with the wait times on the phone to have a connection problem fixed with Optus. Did have to call company to enquire to when the activation occurs after setup, spent under 15minutes on hold. Pretty good considering 8 hours with Optus.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Rowan

Rowan

  • 3 reviews
  • ADSL
  • Verified customer

Fast and Easy!

published
Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

  • ADSL
  • Verified customer

So far very reliable! Would definitely recommend.

published

I have been using Tangerine since Tuesday and may I say so far it is very reliable. I was slightly hesitant on the first day of using it because at 5pm it started to become a bit slow.. but for maybe 30 seconds and then it was back to its normal speed and I have not had a problem since. I am now working from home and it has been great! At this stage I would definitely recommend Tangerine.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Transition assistance excellent and wifi working well

published

I've had connection issues on two Tangerine accounts I've set up, mostly due to external NBN factors. Both times Tangerine's service was excellent, including a technician staying on the phone for over an hour to help me troubleshoot.

Once up and running, the connection has been strong and consistent.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Internet Service Providers

Find out how Tangerine Telecom compares to other Internet Service Providers

Know better, choose better.

Compare all
Sharon O.

Sharon O.Metropolitan Adelaide, SA

They were great, even talked me through reconfiguring my modem!

published

Service is all good so far! My only problem was that I had to reconfigure my modem but they were very helpful and talked me through the whole process and we were all done in under 5 minuets!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Eloise Ely

Eloise ElySouth East Queensland, QLD

Amazing! So quick & easy

published

No problem, quick internet speed for our location
Very happy as it was so easy to set up, just plug the modem in & ready to go. Would definately recommend to everyone

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Jamie C.

Jamie C.Murray Region, NSW

Works great

published

So far we have had no dropouts and find it to be in good working order. Connect is excellent and we connect many devices along with television and tablet and phones

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Lee

LeePerth, WA

Really impressed with how fast it was set up!

published

We had to get internet in order to work from home (was using hotspot prior) took less than a week to have internet (including 2 easter public holidays) the modem was delivered, no hassle to set everything up.. simply plugged in the modem. No dropouts, would definitely recommend.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Amr Hussein

Amr HusseinSouth East Queensland, QLD

Budget NBN with excellent service!

published

Simply I wanted a budget NBN plan without worrying about locked contracts, set up fees, termination fees and in the same time enjoy the reliability and good customer service. Only Tangerine checked all these items out. The 25Mbps plan is perfect in both pricing and speed. I can stream 4k movies and videos, and perfect HD video calls. Not a single problem till now and a very reliable connection. Happy for my decision to transfer the service to Tangerine!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Excellent Product

published

Just installed Standard Speed Plan with your Upgraded NBN Modem at Coffs Harbour.
It works a treat!
The Modem was supplied promptly and was easy to install.
The NBN connection was ready on time and the speed is great.
Been using mainly through TV for movies for two weeks and it has performed faultlesy.
Recommend this product very highly.
Lionel.

Transparency
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Internet Service Providers

Find out how Tangerine Telecom compares to other Internet Service Providers

Know better, choose better.

Compare all
LEKH RAJ B.

LEKH RAJ B.Sydney, NSW

  • 3 reviews

Good & Prompt Service

published

Very quick service to activate NBN.Had BYO router & to connect it technical support was very helpful.Definitely recommend..
Upload speed as described.No contract, to start with - a good feature.
Very happy with the Service provided.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Good product

published

Tangerine were quick to get our nbn setup and to send the new modem out there instructions for setup were quick and easy as properly the most important thing the speeds are excellent exactly what quoted to us very happy with tangerine and would highly recommend them

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Tangerine NBN

published

Modem came quickly NBN service technichans organised and I was kept informed. Speed is great for me. Tangerine phone contact only a short wait and polite customer service team. This was all while covid 19 was in full lockdown mode. A friends major provider would not even put a human on the phone.
I would definately recommend this product.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Excellent service

published

Works great, no problem streaming two users on Netflix. Very reliable connection, speed suits my needs.
Would absolutely recommend Tangerine to anyone. Signed up online and was connected the next day.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

The reviewer stated that an incentive was offered for this review

Howard Li

Howard Li

  • 2 reviews

Good service and easy to connect

published

it was superisingly easy to set up account with Tangerine. got some trouble with other company before so didn't expect such good one. Have recommended it to friends and will see how it goes in future

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Tangerine Telecom

Page 1 of 63

Questions & Answers

Wazzer

Wazzerasked

Tangerine Telecom

Hi,

The little green telco box is at the top of my drive. Can I get fibre run to my house at my cost?

Wazzer

1 answer
Tangerine Telecom
Support R.Tangerine Telecom

Hi Wazzer. Sounds like your property is covered by FTTN technology. You can have a read of the NBN Technology Choice program here: https://www.nbnco.com.au/learn/network-technology/technology-choice-program

Glynis E

Glynis Easked

Tangerine Telecom

Hello, I have a technicolor TG799vac modem. Its a telstra brand but bought from an electrical store. Will this work with Tangerine NBN. I have fibre to curb then I expect copper to house if this makes any difference. Thanks, Glynis

No answers
sarah

sarahasked

Tangerine Telecom

Hi all new to tangerine trying to connect with my byo modem. Can anyone help with this? I have hfc connection and I'm using Telstra smart modem. I have the username and pw from tangerine but where do i put these been searching online for hours please help thank you

1 answer
Tangerine Telecom
Support R.Tangerine Telecom

Hi Sarah. Please have a read of this article: https://www.tangerinetelecom.com.au/help/connecting-your-own-byo-modem - otherwise please call out technical support team on 1800 211 112 for assistance. Thanks

Get an answer from our members and Tangerine Telecom representatives

Other Internet Service Providers

Previous
Mint Telecom

Mint Telecom

4.9(330)
Launtel

Launtel

4.9(239)
MATE

MATE

4.4(2,027)
Harbour ISP

Harbour ISP

4.2(938)
Bordernet

Bordernet

4.7(64)
OntheNet

OntheNet

4.7(56)
OptiComm

OptiComm

4.1(346)
Lizzy

Lizzy

4.5(54)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.