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Reviews

4.7

162 reviews
5
(143)
4
(4)
3
(0)
2
(8)
1
(7)
  • Value for Money
    4.8 (27)
  • Transparency
    5.0 (13)
  • Customer Service
    4.9 (30)
  • Adequate Speeds Yes (93%) · No (7%)
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Excellent

published

I switched provider to Australiaonline 2 months ago and wish I had done this 5 years earlier. The improvements include easier, faster and much more effective service with a cost saving. We no longer have dropouts or total lack of service which was previously experienced several times a week. Thank you Australiaonline and thanks to your very efficient and courteous staff, so easy to access.



Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
The Browns

The BrownsGreater Melbourne (Metropolitan), VIC

highly recommended

published

We really appreciated the personal service and their persistence in helping us get our problematic NBN successfully connected. We had previously tried the bigger telcos and were essentially running around in circles for a couple of months

Transparency
Customer Service
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Eric

EricRowville

  • 3 reviews

Just connected to NBN, had to port over number from Telstra, So Easy! Great service

published

Just connected to NBN (So reliability is hard to tell) but so far so good!
Service throughout connection process was fantastic.
During connection, any issues were sorted out without any stress. I had a couple of worries especially about porting over another landline from Telstra. But Michael gave great personal service and (although there was a delay from the Telstra end), he personally saw me through.
You call for support and these guys know you and really want to support you.
It's like dealing with a friend.



Transparency
Customer Service
Connection TypeFTTC (Fibre to the Curb)
Start DateSeptember 1999
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
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Faith

FaithNew South Wales

20+ Years of Consistent, Excellent Service!

published

Consistently excellent, flexible service over 20+ years
Connection always super reliable.
Issues resolved super fast.
Technical support is provided by a patient, knowledgeable human who is always easy to understand
Highly recommend Australia Online!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Review collected in partnership with Australia On Line

Best service in town! Efficient and effortless .Please support this fantastic company.

published

Extremely helpful
Into to it straight away. Carefully explained what the problem was and also got back to me quickly about a concern I had. Also had a follow up message to check everything was ok

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2020
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Moush

MoushGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Outstanding service as usual.

published

Completed first time on target. Michael's caching was patient in the extreme, and clear with first time OK results. I am not an easy person - old, impatient and tech ignorant. He was superb with me. For many years AOL has looked after us, sometimes in difficult times with Telstra, always with patience and understanding. Very happy relationship.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with Australia On Line

Impressive Efficiency and Service

published

Very happy with our new Australia Online NBN connection. Michael supported us clearly and efficiently. Once signed up Michael arranged to send us the configured WiFi router to arrive in time for the NBN technician hook-up, which also was pleasingly straight forward. So, overall, good job all round.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateOctober 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Tryria

Tryria3131

  • 13 reviews
  • 2 likes

Service to the Cash Strapped.

published

I was with another provider. I was paying for 10GB per month. When the NBN came on, this was no longer enough. However, they only had 10GB or 100GB. I did not need 100GB. I went and searched. Only Australia On Line had 50GB, saving me $10p.m. (important for a pensioner).
I love their efficiency, their Aussie English and their clear and straight forward language, whenever I speak with them.
I have not had any service problems since I have been with them and I trust that that is going to remain this way.
I would recommend them any time to any person for personal or business use. And I have not heard a negative word about them.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
PeterWH

PeterWHTorrens 2607, ACT

  • 27 reviews
  • 2 likes

Australia on Line are first class

published

I have been a LOYAL customer with Australia on Line for over 20 years
I moved from Central West NSW to Canberra and Australia on Line have been with me all the way.
They assisted in the NBN here in Canberra and have supported me all the way.
I cannot fault them and would recommend Australia on Line anytime of the day.
They are also an Aussie company and ALL their staff are all in Aussie.
Thank you to the GREAT staff and the GREAT service

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateDecember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
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Rosemarie

RosemarieGreater Melbourne (Outer), VIC

Always very helpful and solve our problems.

published

Our connection is very good.
Our service does not drop out.
We have not had so service issues but if we do have issues, they are quickly resolved by the team at Australia On Line.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Ron

RonGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent provider

published

Our smart TV is works flawlessly, online gaming is lag free.
It's easy to get through to customer service, I love that they're in Australia.
Changing to Australia on line was the best thing we've done.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Brody

BrodyLaunceston, TAS

  • 3 reviews

Great, awesome, great staff member Nicholas

published

I worried about getting a new Internet service, as I've found some providers are not very good, I was also worried given the widespread bad press.
In contrast I've found Australia On Line to make the whole process simple.
I'm very happy with our internet.
Nicholas has been a pleasure to deal with.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Kim

KimSydney, NSW

  • 2 reviews

Helpful staff and good speeds

published

I cannot praise this team highly enough. I've been with them since dial-up days.
Transfer of our internet and home phone to the NBN has been smooth.
Speeds are good and service is reliable.
Thanks again aussie online.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
DEB

DEBMetropolitan Adelaide, SA

  • 3 reviews

Terrible customer service

published
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Neehow

NeehowDunlop 2615, ACT

  • 2 reviews

Fantastic Aussie service and support

published

Happy with our internet. Fast and reliable. Great support desk with Christian and the team. Always patient and helpful with knowledgeable advice. Loved that they upgraded me to a premium modem.

Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Internet Service Providers

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youandme

youandmeIllawarra, NSW

  • 2 reviews

What a difference!

published

Australia On Line made our NBN migration trouble free.
They anticipated our needs and made sure that things like keeping our home phone number just happened without fuss. They even sent us a higher end modem than we'd ordered!
So different to dealing with Telstra et al.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
CJay

CJaySydney, NSW

  • 2 reviews

Awesome provider

published

This company's awesome!
They answer calls quickly, respond to emails promptly and got me up and going in less than a day.
Speed is decent too.
I like that they're small enough to be personal but big enough to have 364 day a year local support.

Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Bekkie

BekkieSydney, NSW

  • 2 reviews

So much better than Telstra

published

When I call, which isn't often, I hardly get time to listen to any hold music before they pick up, and
it is so refreshing to talk to local reps. Speed is good, no noticeable drop outs and a reasonable price considering the good service.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Jarred

JarredGreater Melbourne (Outer), VIC

  • 2 reviews

Their tech guys are good

published

I rang the help desk for some pretty deep technical advice and pointers in the right direction. They got me going, wouldn't get that from most provider call centers.
I was needing to run up a VPN. Didn't want to run just of the one computer by downloading a computer specific app, wanted it available to my whole network, but also wanted to choose not to be on the VPN too.
I spoke to the help desk and they advised a TP-Link Archer C7 piggy backed on to my standard wifi router.
When I wanted to use the VPN, I'd connect to the C7 wifi, and when I didn't I'd connect to my standard router.

Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Vozzy

VozzySydney, NSW

  • 2 reviews

Smooth NBN change, and kept my phone number too

published

The Telstra foreign telemarketer was telling me that only Telstra could maintain my old home phone number in the change to NBN.
I rang Australia On Line and they said no way, they committed in black and white that they would keep
my existing phone number in the change over to NBN - and they were good to their word.

Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Page 1 of 9

Questions & Answers

bill m.

bill m.asked

Australia On Line

instructions to syncing a new remote to a fish havster

1 answer
PeterWH
PeterWH

Good afternoon Bill....I suggest that you ring Australia on line at 1300650661....the staff are ALL Aussies and based in Australia,and I am sure that they would be able to help you out.....when you ring the number press the button for technical person and they will be only to happy to help.
I hope that helps you out

bill m.

bill m.asked

Australia On Line

instructions for syncing fish harvester remote

2 answers
bill m.
bill m.

instructions for syncing a new remote to fish havester

Tryria
Tryria

I guess I am not the best person to ask this question off. I have a computer and an iPad. Have you contacted Australia on Line? Else, have you contacted the Fish Harvester people? They probably know more about their services than I would.
Good Luck

Jennifer P

Jennifer Pasked

Australia On Line

Will need to switch providers in a few months . My current modem was set up when I received it from Amnet . What do i do if i switch to yourself and if I need to configure existing modem do i get help with that . I only use my phone line for my Fetch TV and Monitored Security Do not have a phone connected however I get charged for 1300 numbers that is used by security I guess I will be charged for those too with yourselves . I guess I would choose the plan with casual calls ? Can I upgrade plans or downgrade at any time?

1 answer
Australia On Line
Michael B.Australia On Line

Hi Jennifer, thanks for your question.
Yes, we assist you in configuring your existing modem.
1300 numbers are still chargeable, yes.
Are you changing to NBN or still ADSL?

Get an answer from our members and Australia On Line representatives

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