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Reviews

4.9

230 reviews
5
(220)
4
(5)
3
(1)
2
(2)
1
(2)
  • Value for Money
    4.7 (144)
  • Transparency
    4.9 (131)
  • Customer Service
    4.9 (150)
  • Adequate Speeds Yes (98%) · No (2%)
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Kylie D.

Kylie D.Tasmania

  • 2 reviews

Extremely Impressed

published

So so happy with our new internet provider.
It’s super fast, handles the kids activities with NO lagging, connection was easier than easy and customer service is prompt and spot on



Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
See all answers
Nathaniel N.

Nathaniel N.Sydney Surrounds, NSW

I never thought it would be this easy...

published
Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Different to others

published

I was looking to change provider's for a while(fttp). I found Launtel on product Review and went through the process and signed up. They are different because they are pay as you go you can even pause your service if you go away or just can't afford for a while. I'm on 50/20 $2.08 per day at sign up was on special. So far service has been very good. Ping 34ms down 45 up 18 on wifi haven't tested on ethernal cable. I had been with My Republic on nbn for over 2 years before there service became hopeless.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi John,
We do pride ourselves on being different! So great to hear that we can get you a decent service.
We constantly work on our service and network too so you dont have to worry.

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Bradley

BradleyHobart, TAS

  • 2 reviews

Best ISP in OZ

published

Always get Emails when NBN Co doing planned maintenance on fixed wireless tower.

Always fast fixing any issues what come up 95% of times the issues are on NBN end anyway.

One of the best ting them are base in tassie.

Fast to get hook up and free 7 days is nice.

Transparency
Customer Service
Value for Money
Start DateNovember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Bradley

Thank you for this great review!

Peter

PeterSouthwest, VIC

Exemplary service provided.

published

Perfect connection and no dropouts.Every query answered promptly with great advice given. 7 day free trial is a bonus. Suggestion on which router to buy was a bonus.Would have no hesitation in recomending Launtel.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

The best ISP in Australia

published

have been using Launtel for a week so far. Speed is normally >80% of peak advertised speed. No dropouts so far. I love the flexibility of speed and suspension of service at no cost provided by Launtel. All ISP's should be doing this.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

We love pausing our service too! We are trying to break the mold and if that means more ISPs allow pausing and greater flexibility then we have done our job well!

Court M.

Court M.Central, TAS

Launtel puts faith back into Internet Satisfaction

published

I found out about Launtel through another service provider and when I contacted them they offered me 7 days free trail. Connected within 7 mins of contacting them, Stella service from their friendly staff, all questions were answered and cannot fault them in any way ! Launtel should be your first choice for a reliable Internet service . Providers promise the world but never deliver, Launtel is the first ISP that delivers on everything they say.

Transparency
Customer Service
Value for Money
Start DateJune 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Court

Really appreciate this stellar feedback! We are very happy to have you on board!

Chris

ChrisSydney, NSW

They make it too easy

published

Excellent customer service, and absolutely pain-free setup. Also highly knowledgeable, and will go to great lengths to help debug any connection/speed issues you may be facing. Best ISP I have been with to date.

Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Chris

That's what we want to hear! Too easy is good!

Shannon

ShannonLaunceston, TAS

Wow.!!!!

published

Amazing. I have no words for the brilliant service I have received. After having the most minimal service in over 3 years I thought I would try one more time. I registered a request on the weekend and was answered within 30 minutes. I then had Jules contact me late one evening and what she do for me no other provider has been able to achieve ever! I work from home and rely heavily on internet. Within 12 hours Jules had solved the issue and then talked me through everything I had to do. Nothing was a problem and my internet speed is running at 97mbps at high traffic times. Thank you for everything Jules. You need a pay rise. Indebted to you for changing our lives.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

We agree that Jules is an absolute gem, and as head of the residential team she puts in some amazing time and effort>

Glad that she answered your connection request quickly and got you up and running fast.

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Daniel M.

Daniel M.Sydney, NSW

Excellent customer service

published
Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Thanks Daniel! Welcome to Launtel, and yes we can't wait to give you the full Launtel experience once your POI is connected direct.

Tom

TomPeel, WA

  • 2 reviews

Fantastic customer service.

published

I live in Perth and had been with Kogan but was having problems with my NBN connection and I was unable to contact Kogan at all being left waiting 3 times for over an hour each time with no one answering.

So I was looking to change and used the chat feature on the website Launtel has to contact them and got a response within a minute! Liam and James helped me set up an account with them and helped troubleshoot the issue I had been having with my connection.

The customer service I got from Launtel was fantastic and I now have my NBN running smoothly with Launtel. All my dealings with the folks at Launtel has been fantastic so far and I encourage everyone who is looking to connect to the NBN to give Launtel a go.

Regards,
Tom

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Great to have you on board Tom!

Artfuldodger

ArtfuldodgerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Best ISP

published

Way better than my previous service providers like MyRepublic and Exetel. Super responsive, setup over the weekend within 24 hours, one outage which they kept regular ETAs. Love the flexibility of the plans. I wish them every success. Great Aussie business,

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Artfuldodger,
Thanks for the feedback! Really is great to hear that we do exceed customer expectations!
Love that we can help with the flexible plans, just remember you can also change them as required.

Phil

PhilSouthwest, VIC

Excellent support with setup. Very happy with service

published

We have just setup our NBN service here on Bellarine Peninsula in Victoria. Launtel talked us through an initial problem with our purchased modem and now all running smoothly with no issues of speed. Can’t fault their customer service. Competitive daily rate is great for us.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Phil,
so Great to hear that our support team are on the front foot with the modem assistance, we like to ensure that our customers get the very best out of their internet service!
Thanks for the review!

Joseph C

Joseph CAdelaide, South Australia

  • 13 reviews

Free trial period and installation. Amazing.

published

Really happy with the experience so far. I was wondering why they hadn't charged me yet, I didn't realise there was a free trial. The installation was free, and the daily rate is really good. Amazing service, thank you!!

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Joseph C,
Great to hear you are really happy with the customer service, we also like to ensure that our customers know what they are getting for their internet with the 7 day free trial, if you like us stay on board!

JCo

JCoLaunceston, TAS

The option to change DL daily is great

published

Very reliable. No drop outs experienced.
Great in that changes to plan speed only take 5-10 minutes (Understand this is not the case for all locations). Great to deal with a local business.

Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi JCo,
Welcome to the flexibility of Launtel, thanks for the local support!

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This is how you do customer service!

published

Initial connection was simple after changing from another provider. Really enjoy using the pause feature Had an issue after changing to a static IP, but this was resolved by Damian after a bit of troubleshooting. No reading from set responses here. So nice to have a company that sticks with an issue to try and get it resolved. Highly recommend these guys.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Adam,
Thanks for the review, the pause feature is definitely a great feature.
Really glad that we could get things working for you and to have you on board with us.

Jackie

JackieHobart, TAS

Simply the Best ISP

published

Simply the best ISP I've had to deal with and so thrilled to have found them. Service was up and running in no time with a free trial. Had some initial issues with NBN and Launtel tech support got this sorted promptly, and re-instated the free trial as I hadn't been able to use it until the NBN connection was fixed. The best thing is that I can pause the service when it's not needed, which is perfect as I alternate between home and our weekender. Would highly recommended Launtel to anyone looking for a flexible, reliable and responsive service. I like that they are a local Tassie small business too.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Jackie,
Glad that you have found us and made the switch, sounds like a great option with the weekender also.
And we certainly make sure the 7 day trial is fair, no good if you cant use it!
Welcome to Launtel

Terrible customer service

published

Put in an application for a FTTP residence. Received a response after 2 days, and replied to the email (as requested). Nil response to that after 4 days, so I sent another reply. No response received ever.

Terrible customer service, it's a shame considering the other reviews.

Transparency
Customer Service
Data TypeUnlimited Data
1 comment
Launtel
Launtel SupportLauntel
Roger R.

Roger R.Launceston, TAS

The best ISP

published

I’ve been ISP hopping for about 2 years at one point I took advantage of Launtel’s free trial and it was incredible connected in minutes along side my existing ISP enabling me to hop to another. After several more ISP hops I’m with Launtel to stay so reliable fast as they say it is no ISP comes close I’ve tried them all.

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Roger R.
Great to hear of your return!
Thanks for the support and review.

Mehdi T.

Mehdi T.Sydney, NSW

Extremely flexible pricing model, fast and consistent service

published

As a migrant starting a new life in Sydney, I was confused with all the contracts, fees and unwanted bundles that other Telcos offered. I was unsure which one to pick and how to avoid unsolicited extra costs, but now I'm absolutely satisfied with my choice that is Launtel. Their business model is unique, extremely flexible and suits all my needs, their support is speedy, relevant and helpful. Highly recommended.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Launtel
Launtel SupportLauntel

Hi Mehdi T.
Great to hear that we made your internet choice easier!
We pride ourselves on offering a unique service, along with our customer service.
Welcome to Launtel.

Page 1 of 12

Questions & Answers

Yakub S.

Yakub S.asked

Launtel

Hi Launtel, what's the NBN connectivity in Darwin?

2 answers
Damian Ivereigh
Damian Ivereigh

Hi Yakub, Darwin is one of our directly connected areas so we can provision services quickly etc.

However we don't have any peering in Darwin (very few providers do) and instead backhaul it to Sydney first. This is not an issue for most people because 90% of Australian content comes from Sydney anyway. However if you are talking to a server in Darwin (like your office), the latency would be high.

The other thing to watch is that you should be careful doing speedtests over wifi in Darwin unless you know the packet loss is really low due to the high latency to Sydney.

Damian

Launtel
Launtel SupportLauntel

Hi Yakub

We have access to Darwin through the Vocus network.

The technology type depends on your address, if you pop your address into: residential.launtel.net.au/residential/

You can start a 7 day free trial.

Keagan

Keaganasked

Launtel

I'm after your confirmation modem settings so I can put them in my own modem

2 answers
Phil
Phil

Hi Kegan. I’m sorry I can’t tell you as the Launtel service folk talked me through accessing the Netgear website to download new firmware to the Nighthawk router. Good luck

Launtel
Launtel SupportLauntel

Hi Keagan

We use DHCP/IPoE with no VLAN and no username or password.

Hope that helps.

Keagan

Keaganasked

Launtel

I got told my bill will be monthly or I can change it on my account to monthly can't see how you can do it

1 answer
Launtel
Launtel SupportLauntel

Hi Keagan

We don't bill monthly however you can change your recharge amount to be monthly.

In the portal at under "My Account" and then "Payment Details" you can set an auto recharge amount and a minimum balance.

That way if you put $65 in the account and tell it the minimum balance is $3 it will recharge automatically every month.

Get an answer from our members and Launtel representatives

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