18 questions from our users
Aryan S.asked
Possible if i can go more than 100mbps?
3 answers
Definitely, if you have Fiber to the premesis.
Yes with fibre to premesis but I have found slightly slower speeds, but I beleive that was due to very high traffic during peak times
Launtel SupportLauntel
Hi Aryan. Yes you can go all the way up to Gigabit (1000Mbps) but only on fibre the premises and only in certain areas where we have the CVC to compensate of the bandwidth required.
If you flick an email to [email protected] with your address they will be able to tell you if you can achieve those speeds.
Keep in mind that your router needs to be able to handle the speed too.
Yakub S.asked
Hi Launtel, what's the NBN connectivity in Darwin?
1 answer
Hi Yakub, Darwin is one of our directly connected areas so we can provision services quickly etc.
However we don't have any peering in Darwin (very few providers do) and instead backhaul it to Sydney first. This is not an issue for most people because 90% of Australian content comes from Sydney anyway. However if you are talking to a server in Darwin (like your office), the latency would be high.
The other thing to watch is that you should be careful doing speedtests over wifi in Darwin unless you know the packet loss is really low due to the high latency to Sydney.
Damian
Keaganasked
I'm after your confirmation modem settings so I can put them in my own modem
2 answers
Hi Kegan. I’m sorry I can’t tell you as the Launtel service folk talked me through accessing the Netgear website to download new firmware to the Nighthawk router. Good luck
Launtel SupportLauntel
Hi Keagan
We use DHCP/IPoE with no VLAN and no username or password.
Hope that helps.
Keaganasked
I got told my bill will be monthly or I can change it on my account to monthly can't see how you can do it
1 answer
Launtel SupportLauntel
Hi Keagan
We don't bill monthly however you can change your recharge amount to be monthly.
In the portal at under "My Account" and then "Payment Details" you can set an auto recharge amount and a minimum balance.
That way if you put $65 in the account and tell it the minimum balance is $3 it will recharge automatically every month.
Peteasked
If your connectivity is via Sydney or Melbourne will this mean a slower speed up in Queensland? I'm currently based in Bargara.
Thank you
Pete
1 answer
Launtel SupportLauntel
Hi Pete
Not necessarily a slower speed no, it just means that traffic out to the internet is routed via Sydney. 90% of Australia's internet resources are situated in Sydney anyway so it doesn't make much sense to have POPs (Points of presence) elsewhere. However this could change in the future and we do optimise all of our routing to assist with states we don't have a POP in.
I would recommend you try us, you can do a 7 day free trial with us and there is no obligation to continue either so you can simply test and see what you think.
Gregory Simonsasked
Hello there,
With the NBN HFC, does the NTD get sent in the post, if so can i choose a different address to send it to?
Regards
Gregory
2 answers
Launtel SupportLauntel
Hi Gregory
The HFC NTD is always installed by an NBN tech so someone has to be on site and it will always be at the address of the service.
Is there a specific reason you need it sending to a different address? We may have another way around whatever problem you are facing.
Thanks
Adam
All good, I will find a way to make it work. Amazed at the quick response time!
Regards
Gregory
Alex Tasked
Is there a limit to how long you can pause the service for?
1 answer
Hi Alex, no there is not. There is actually no active service with NBN while you are paused, so we are being charged nothing, so we allow that to continue indefinitely.
Gregory W.asked
Hi would like to know Tech support hours, i am based in the blue mountains NSW..
Would there be an downside in signing up with ISP based in Tasmania ??
Your reviews are amazing
Regards,
Greg
1 answer
Hi Gregory, our official support hours are from 9am to 9pm Mon to Fri. However outside those hours you can still call and leave a message, contact us on facebook or send us an email and there is always someone around who will get back to you in an hour or so (often it's me!).
No there is no downside to using an ISP based in Tas - all our connectivity is via Sydney (or Melbourne). It is just our office that is in Tasmania (because it's paradise down here)!
Yes we love our reviews - we have a lot of raving fans! Seriously though customer service is our number one thing, so for that reason (and the amount of bandwidth we allocate) we aren't the cheapest out there.
Damian
Evelynasked
Are you providing services in Victoria YET?
3 answers
Hi Evelyn . Im a customer of the ISP who gave the review so you would have to ask them. Chris
I am not but Launtel might be. Why not ask them rather than ask the public
Launtel SupportLauntel
Hi Evelyn
We have just gone national so yes we are providing services in Victoria now!
Feel free to pop your address into this website https://residential.launtel.net.au/residential/ and get connected.
Alternatively you can get in touch with us via Facebook (https://www.facebook.com/launtel/), Email ([email protected]), or just give us a ring on 1800 528 683.
Thanks
Adam
CHEE YAN C.asked
how do I change my current internet provider to you
2 answers
Hi Chee. There a few different ways, you can visit the portal at https://residential.launtel.net.au and create an account there. Enter your address to lookup what service is available and if we can service your property, you can initiate a connection request. This usually only takes about 20 minutes, from sign up to ready to go.
If you have any issues please call us on 1800 528 683 and choose option 2 for support followed by option 1 for residential. Alex or Jules will be happy to help you!
Contact them obviously
Lesley Radloffasked
Do you have senior's or pensioner's rates for internet connection?
Maxasked
Firstly, can I have a phone line bundled with the NBN service from Launtel? If so, how much would a premium NBN speed, data unlimited service bundled with a multiple point phone line with fixed monthly price, unlimited, untimed National and Mobile calls cost? I run my small business from home and need multiple phone points. I.e: at least three. I currently have 5 on my old copper/ADSL service, but am aware these must be completely cut off or they interfere big time with the NBN. So, my other questions are:
2 Who cuts the multiple phone points off? i.e: Do I have to get that done or does the installation person do it when they come out to install the NBN box?
3 I have been told I will need to get a new "1+unit" phone, which I assume is different from those cordless handsets still being sold on the market right now, as it will be a VOIP phone. Where can I buy such a 1+3 unit VOIP phone?
4 I have left over from an office I owned in St Kilda Road about ten digital handsets that were part of an ISDN installation. Will those work with the NBN, and will they need the digital box installed that goes with them?
5 If that digital phone system will work with the NBN, can I have my house re-cabled with Optic Fibre and will the digital phone system still work then?
6 Can I run an Optic Fibre connection into the NBN pit at the front of my house and replace the copper from the curb to my home?
Thanks so much for your advice. You are the ONLY NBN provider who seems to have the combination of a majority of satisfied customers, premium speeds, and who provides some real technical expertise as and when needed, that I have come across in 12 months of research and waiting to know all the issues that affect the NBN, before I move to adopt it. So, I am really wanting to hear some decent answers to these questions, as I will then decide to move now.
Cheers
Max - [email protected]
1 answer
Hi Max. Sorry for the late reply, we don't actively monitor these Q&As but we probably should start doing that more.
With our business services we do offer VoIP phones services.
Unfortunately we don't offer services in Victoria just yet.
SinDasked
all reviews are mostly about service but lite on your speeds and connections esp with HFC. thx
1 answer
Hi SinD.
Our speeds are generally great due to the amount of backhaul we buy for our clients. Unfortunately because we are Tasmania based, we do not offer services in any HFC areas just yet. Watch this space however.
Juneasked
I am having horrendous problems with IINET, have no internet or phone since 22/6, haven’t even received hardware yet which is part of contract, am in process of cancelling now but very sceptical about who can provide decent NBN no contract
5 answers
My freind was with iinet and his max fttn speed was 40
With iinet he never got the 40mbps at peak time
He changed to launtel and he get the speed 24/7 no slow down
My advice is get launtel nbn ASAP
I've been with Launtel for about a week now plus a set up process about the same (this was due to needing to organise an NBN tech to come and install the box). Once I got the box I was online in less than 10mins. Their customer service is second to none and I've had solid speeds at peak times. Launtel is also good because you 1. Get a 7 day no commitment trial, 2. You get charged per day so if you go on holiday you can pause the connection and not get charged for what you use. They've been upfront and honest so far with me so I can't fault them.
Thank you both for you comments, I can’t even get IINET to cancel contract at the moment, it’s in the hands of TIO now but I thinking of lodging a claim against them in small claims court, I’m ropeable
LÃNÂasked
Can you do Westmead area in New South Wales please
1 answer
Launtel SupportLauntel
Hi there, sorry, not yet, but please watch this space! Send us a message on our Facebook messenger and we can keep you updated of when we could arrive. It's in our sights.
Colletteasked
bobbysdadasked
I've typed in my address into the space provided on your website [residential section], but nothing happens. There appears to be no way to send it. Hitting the Return button does nothing, and there doesn't appear to be any other way to send it.... I'm looking for a provider that can supply me with nbn with a static IP, and can switch me over from my current nbn provider with a minimum amount of down time.
1 answer
Hi Bobbysdad, really sorry for the long delay in getting back to you - somehow missed your question. You have probably found another provider by now, but if you want to email [email protected] with your address we can check into it. Alternatively you can contact us on Facebook. Damian
hydraflexxasked
Hi,
I have recently discovered the unreliability of the FTTN NBN. I have 5 days with no internet. Shoddy NBN techs. So I am curious if you offer a 4G backup like Telstra?
Thanks,
hydraflexx
1 answer
Launtel SupportLauntel
Hi Hydraflexx,
For our business clients, we recognise how important business continuity is, and have earned ourselves a reputation for being able to fix network wide issues before the other carriers even realise there's a problem. It's the benefit of having local techs. So yes we do have 4G backups for business customers, but will also get you back to full steam quicker too.
Please let us know if you'd like us to make contact for an on-site assessment, or just to save you. 5 days truly is a long time, but be aware that if it's actually a broken connection then we would hit the same issue, but we'd quickly deliver you a workaround. In many cases, the NBN is blamed, when it's not actually an NBN problem - although you're right in that FTTN Is less reliable.
Contact us on 1800 LAUNTEL if you'd like us to save you. :-)
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