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Mint Telecom provides quality help and prompt service that is exemplary!
Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.
Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.
Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.
I cannot recommend even considering any other service
Do not go anywhere else! Mint, Mint, Mint!!!
Cannot recommend them enough. Our rep was so so so helpful, easy to understand, used plain English not tech talk. Went out of their way to help, explain and save us money. Will never ever use anyone else again.
Best customer services and friendly staffs
I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!
Great small company with real people and excellent service
I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.
Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.
Service is second to none!
The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!
Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.
Best ISP I've experienced
Had enough with Dodo for a number of years then decided to try Mint telecom out. They are so helpful in all aspects and telling you all the facts up front instead of just luring you in as another number. Honestly the best ISP I've experienced so far! Particularly their friendly and local sales team and the spot on yet lovely tech support!
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
Best Customer Service
Looked at a few other providers, who are well known but all had the same rating in service. Found Mint Telecom and all the reviews were excellent. Phoned and spoke with Michael gave me the best option for what I needed and all was finalized this morning. Will recommend them
Mint is perfect
Im the current iiNet customer. I couldnt get internet connection by iiNet technical assistance for two weeks already. I was fed up with them and looking for another provider.
I saw Mint with lots of good reviews. I sent them a question and got the answer quickly. Then I rang them at Sales at 10.23am today to ask if they can provide service with a technician on site to help me.
Kevin listened to my story and patiently waited for me to plug in all the devices. After some minutes of instruction, I got internet.
The conversation finished after 29 minutes. Its amazing as iiNet couldnt help me for last two weeks with tens of long phone calls and different technicians supported.
I will stop with iiNet and go with Mint soon....Big Thanks to Mint guys for your excellent service. Wish you a Merry Christmas and Happy New Year. We will meet again soon Gratefully, Rose
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
First class customer service
The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
Mint have the absolute best team behind them!
I moved into a new house 3 weeks ago and from day one I was with Telstra and had obvious problems with over 700 dropouts in these few weeks! I was sick of calling Telstra and talking to a stupid computer before Id speak to a real person and then repeat what I just said to 10 different people!! They made me sit at home while no one showed up two days in a row! Well I can tell you now I made the jump to mint and my modem was sent to me literally the next day! Then yeh I had same problem because it was nbn problem that the Telstra guy stuffed up w...ith the wrong cable. Let me tell you, I called mint up and boom straight away Im talking to an Aussie! He seemed to of fixed the problem and I thought it was all good but over the weekend I had issues because at that stage didnt realise it was nbn cable issue. I get an email from mint first thing Monday morning saying, hey we see that you have had dropouts over the weekend and we want to get this problem sorted ASAP so we have organised nbn to come out tomorrow. I didnt even need to call anyone! I did nothing! No phone call, no worrying, no stressing, no anger! Nothing! And boooom my internet is perfect!!!! Man, after 3 weeks of Telstra and 100 phone calls they couldnt even help or do anything because I was talking to ten different people Mint fixes it within a bloody day mate!! Legends!!! Go with mint! Trust me! I love you mint team! No stress for me now woohooo
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
Nothing will compare
After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!
Finally! A proper, customer focused ISP!
I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.
Brilliant provider with outstanding customer support
We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!
Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
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Questions & Answers
Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404
Michael S.Mint Telecom
If you can access the NBN network or Telstra ADSL network we can help.
Best to message us directly from our website OR call us.
Michael S.Mint Telecom
I am unable to phone Norfolk Island
Michael S.Mint Telecom
As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the risks with you and outline what we do to prevent hacking as long as items you can also do to minimise.
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