??!

Reviews

(307)
(2)
(0)
(1)
(6)
  • Value for Money
    4.8 (60)
  • Transparency
    4.8 (48)
  • Customer Service
    4.9 (61)
  • Adequate Speeds Yes (96%) · No (4%)


Greg A.

Greg A.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Mint Telecom provides quality help and prompt service that is exemplary!

published

Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.

Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.

Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.

I cannot recommend even considering any other service

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Belli

BelliGreater Melbourne (Inner), VIC

Do not go anywhere else! Mint, Mint, Mint!!!

published

Cannot recommend them enough. Our rep was so so so helpful, easy to understand, used plain English not tech talk. Went out of their way to help, explain and save us money. Will never ever use anyone else again.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Mei

MeiSydney, NSW

Best customer services and friendly staffs

published

I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Sam K

Sam KLaunceston

Great small company with real people and excellent service

published

I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.

Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Laura Verdouw

Laura VerdouwHobart, TAS

Service is second to none!

published

The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Steve M.

Steve M.South East Queensland, QLD

Great service.

published

Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

NoWay

NoWayGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Best ISP I've experienced

published

Had enough with Dodo for a number of years then decided to try Mint telecom out. They are so helpful in all aspects and telling you all the facts up front instead of just luring you in as another number. Honestly the best ISP I've experienced so far! Particularly their friendly and local sales team and the spot on yet lovely tech support!

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Ann

AnnMetropolitan Adelaide, SA

If you expect service - don't bother

published

When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds No
Standalone or BundledBundled
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Best Customer Service

published

Looked at a few other providers, who are well known but all had the same rating in service. Found Mint Telecom and all the reviews were excellent. Phoned and spoke with Michael gave me the best option for what I needed and all was finalized this morning. Will recommend them

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Rose N.

Rose N.

  • 2 reviews

Mint is perfect

published
Transparency
Customer Service
Value for Money
2 comments
Mint Telecom
Michael S.Mint Telecom
Rose N.
Rose N.

Definitely we will go with Mint, Michael

Cheers


Steven

StevenHobart, TAS

  • 10 reviews

Brilliant Customer Service

published

Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Ming

MingSydney

  • 4 reviews

First class customer service

published

The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateAugust 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Peter H.

Peter H.Hobart, TAS

Excellent customer service

published

Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.

Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

David c

David cSydney, NSW

Mint have the absolute best team behind them!

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
David c
David c

Thanks again mate!! Awesome!!

Ricky B.

Ricky B.Greater Melbourne (Metropolitan), VIC

45 Mbps download speed at 5pm - perfect

published

Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
alison

alisonGreater Melbourne (Outer), VIC

Nothing will compare

published

After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeCapped Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
alison
alison

For us, we were just grateful for the support and we had confidence in our dealings with you. From our perspective it wasn't a big issue. just consumed a bit more time for you . Thanks heaps


Kurt

KurtSouth East Queensland, QLD

  • 5 reviews

Finally! A proper, customer focused ISP!

published

I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Christine

ChristineHobart, TAS

Brilliant provider with outstanding customer support

published

We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Clay

ClaySydney

Sick of poor customer service with Telcos? Go with Mint Telecom!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Professional and Helpful

published

Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.

Very friendly customer service team too.

Customer Service
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Page 1 of 16

Questions & Answers

Maria

Mariaasked

Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Maria,
If you can access the NBN network or Telstra ADSL network we can help.
Best to message us directly from our website OR call us.
Cheers
Michael

Maria
Maria

Could I please get a contact phone number .

Mint Telecom
Michael S.Mint Telecom

Helen

Helenasked

I am unable to phone Norfolk Island

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Helen,
As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the risks with you and outline what we do to prevent hacking as long as items you can also do to minimise.
Cheers
Michael


Irene

Ireneasked

mobile phone plans with international roaming

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Irene,
We don't offer mobile services.
Cheers
Michael


Get an answer from our members and Mint Telecom representatives

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(166)
MATE

MATE

4.4
(1,928)
Harbour ISP

Harbour ISP

4.2
(880)
Bordernet

Bordernet

4.7
(64)
OntheNet

OntheNet

4.7
(53)
OptiComm

OptiComm

4.1
(336)
Lizzy

Lizzy

4.5
(54)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.