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- 2 reviews
Mint Telecom provides quality help and prompt service that is exemplary!
Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.
Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.
Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.
I cannot recommend even considering any other service
1 comment
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BelliGreater Melbourne (Inner), VIC
Do not go anywhere else! Mint, Mint, Mint!!!
Cannot recommend them enough. Our rep was so so so helpful, easy to understand, used plain English not tech talk. Went out of their way to help, explain and save us money. Will never ever use anyone else again.
1 comment
Michael S.Mint Telecom
Hi Belli,
Operating from Hobart is our secret sauce! Nice and easy to reach and to deal with.
It also helps we focus on great products that work as we both expect them to at competitive pricing. ... Read more
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MeiSydney, NSW
Best customer services and friendly staffs
I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!
1 comment
Michael S.Mint Telecom
Hi Mei,
Our focus is all about making things as simple as possible and we love photos! There is nothing better than us being able to see what you are seeing to try to solve the puzzle of why things a... Read more
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Sam KLaunceston
Great small company with real people and excellent service
I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.
Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.
1 comment
Michael S.Mint Telecom
Hi Sam,
Awesome to hear that our support and responsiveness is shining through in both your personal and professional interactions with us! We have lots of IT professionals we deal with nationally an... Read more
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Laura VerdouwHobart, TAS
Service is second to none!
The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!
1 comment
Michael S.Mint Telecom
Hi Laura,
Whilst we do operate nationally, its always great to help locals and we definitely appreciate local support!
Operating from Hobart we are very easy to reach (no long wait times with us) and ... Read more
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Steve M.South East Queensland, QLD
Great service.
Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.
1 comment
Michael S.Mint Telecom
Hi Steve,
The big difference with dealing with someone like us vs Belong is our experience. If NBN is already installed it's a same day activation, not 3 weeks, and there is no reason for that level o... Read more
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NoWayGreater Melbourne (Metropolitan), VIC
- 2 reviews
Best ISP I've experienced
Had enough with Dodo for a number of years then decided to try Mint telecom out. They are so helpful in all aspects and telling you all the facts up front instead of just luring you in as another number. Honestly the best ISP I've experienced so far! Particularly their friendly and local sales team and the spot on yet lovely tech support!
1 comment
Michael S.Mint Telecom
Hi NoWay,
We've a very experienced team operating from Hobart and dislike surprises so we'll make sure we advise as much as we can upfront and in advance. There are always some things we can't tell, b... Read more
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AnnMetropolitan Adelaide, SA
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
1 comment
Michael S.Mint Telecom
Hi Ann,
Well, you are true to your word in that you threatened to write a poor review because you didn't like our (my) response.
Just to clarify, yes the office is closed between Christmas and New Ye... Read more
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Best Customer Service
Looked at a few other providers, who are well known but all had the same rating in service. Found Mint Telecom and all the reviews were excellent. Phoned and spoke with Michael gave me the best option for what I needed and all was finalized this morning. Will recommend them
1 comment
Michael S.Mint Telecom
Hi David,
Great to hear that our personal approach to finding the plan that best suits your requirements has worked for you.
Thank you for the future recommendations in advance as well!... Read more
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Rose N.
- 2 reviews
Mint is perfect
Hi,
Im the current iiNet customer. I couldnt get internet connection by iiNet technical assistance for two weeks already. I was fed up with them and looking for another provider.
I saw Mint with lots of good reviews. I sent them a question and got the answer quickly. Then I rang them at Sales at 10.23am today to ask if they can provide service with a technician on site to help me.
Kevin listened to my story and patiently waited for me to plug in all the devices. After some minutes of instruction, I got internet.
The conversation finished after 29 minutes. Its amazing as iiNet couldnt help me for last two weeks with tens of long phone calls and different technicians supported.
I will stop with iiNet and go with Mint soon....Read more
Big Thanks to Mint guys for your excellent service. Wish you a Merry Christmas and Happy New Year. We will meet again soon Gratefully, Rose2 comments
Michael S.Mint Telecom
Hi Rose,
It shouldn't be that hard as evidenced by our ability to fix your service with another provider! Certainly not the normal course of business and we hope you move across soon so that we can s... Read more
Definitely we will go with Mint, Michael
Cheers
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StevenHobart, TAS
- 10 reviews
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
1 comment
Michael S.Mint Telecom
Hi Steven,
As you have noted fixing poor copper is outside of our control - but we will work with you to get NBN involved as soon as a problem arises and we are very persistent as we want it to work a... Read more
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MingSydney
- 4 reviews
First class customer service
The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.
1 comment
Michael S.Mint Telecom
Hi Ming,
We focus really hard on making sure the connection process is as simple as possible and we are very patient when required!
Great to hear your experience went well and really appreciate you taking the time to provide us with the feedback. ... Read more
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Peter H.Hobart, TAS
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
1 comment
Michael S.Mint Telecom
Hi Peter,
Great to hear we got everything sorted for you! We're very persistent and will work tirelessly to resolve problems as we want it to work as it should and appreciate how frustrating it is whe... Read more
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David cSydney, NSW
Mint have the absolute best team behind them!
I moved into a new house 3 weeks ago and from day one I was with Telstra and had obvious problems with over 700 dropouts in these few weeks! I was sick of calling Telstra and talking to a stupid computer before Id speak to a real person and then repeat what I just said to 10 different people!! They made me sit at home while no one showed up two days in a row! Well I can tell you now I made the jump to mint and my modem was sent to me literally the next day! Then yeh I had same problem because it was nbn problem that the Telstra guy stuffed up w...Read more
ith the wrong cable. Let me tell you, I called mint up and boom straight away Im talking to an Aussie! He seemed to of fixed the problem and I thought it was all good but over the weekend I had issues because at that stage didnt realise it was nbn cable issue. I get an email from mint first thing Monday morning saying, hey we see that you have had dropouts over the weekend and we want to get this problem sorted ASAP so we have organised nbn to come out tomorrow. I didnt even need to call anyone! I did nothing! No phone call, no worrying, no stressing, no anger! Nothing! And boooom my internet is perfect!!!! Man, after 3 weeks of Telstra and 100 phone calls they couldnt even help or do anything because I was talking to ten different people Mint fixes it within a bloody day mate!! Legends!!! Go with mint! Trust me! I love you mint team! No stress for me now woohooo2 comments
Michael S.Mint Telecom
Hi David,
Great to hear it got sorted for you as its super frustrating when your internet doesn't work as it should.
As you experienced, we proactively monitor our entire customer bases internet servi... Read more
Thanks again mate!! Awesome!!
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Ricky B.Greater Melbourne (Metropolitan), VIC
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
1 comment
Michael S.Mint Telecom
Hi Ricky,
It's certainly frustrating when hardware doesn't perform as it should. However we're pretty persistent to ensure we fix items and replacing a faulty modem is simply part of the troubleshooti... Read more
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alisonGreater Melbourne (Outer), VIC
Nothing will compare
After hesitating swapping to nbn network, I am so thankful to have come across Mint telecom. They have been amazing!!! From beginning to end the support has been extraordinary, particularly for technology challenged people.
Where the larger suppliers said no to our requests, MINT said yes. In particular retaining our fax .
We did have a hiccup initially, but the staff were fantastic and saw us through, communicating all the way till operating. Then even following up afterwards.
Customer service cannot be beaten, as the initial contact person walked the journey with us and what was even better they are based in Tassie. Nothing overseas.
It was worth every cent to support a local Aussie business!!!
2 comments
Michael S.Mint Telecom
Hi Alison,
The NBN network is by and large and excellent upgrade for small businesses right across the country.
There can bit a little more complexity to get phones and faxes all working as they shou... Read more
For us, we were just grateful for the support and we had confidence in our dealings with you. From our perspective it wasn't a big issue. just consumed a bit more time for you . Thanks heaps
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KurtSouth East Queensland, QLD
- 5 reviews
Finally! A proper, customer focused ISP!
I have been with MINT for around 10 months now and cant speak highly enough of them. After previous years of ISP's providing mediocre service and internet speeds at best, these guys are phenomenal! Got a great initial deal for 50/20, then was informed the NBN wholesale price had changed so we would be dropped to the 25/12 plan. The process of informing me of the change and the reasons for it were transparent and reassuring. If you're questioning whether you should leave the big telcos, you should! MINT all the way.
1 comment
Michael S.Mint Telecom
Hi Kurt,
We focus on our great service, products that work and being as transparent as we can be at all times, so its always awesome to get feedback that we are delivering on our objectives.
Thank you... Read more
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ChristineHobart, TAS
Brilliant provider with outstanding customer support
We recently moved to Mint after experiencing poor service from another provider and thank goodness we did! An amazing local company who provide an excellent product, teamed with fantastic customer service! Recommend to everyone - make the switch today!!
1 comment
Michael S.Mint Telecom
Hi Christine,
Whilst we provide services to customers right across Australia we are very proud to operate from Hobart and to support local Tasmanians.
Great to hear it's all working for you and that o... Read more
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ClaySydney
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...Read more
s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!1 comment
Michael S.Mint Telecom
Hi Clay,
We are a small business ourselves so we get it. Things need to work and you don't have time to chase people to get them updated when you need a change or a fix - so changing that perception ... Read more
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Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
1 comment
Michael S.Mint Telecom
Hi Russell,
Great to hear that our friendly approach is appreciated and valued!
We aim to make the onboarding process as simple as possible and definitely ensure the service works as we both expect, s... Read more
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Questions & Answers
Mariaasked
Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404
3 answers
Michael S.Mint Telecom
Hi Maria,
If you can access the NBN network or Telstra ADSL network we can help.
Best to message us directly from our website OR call us.
Cheers
Michael
Could I please get a contact phone number .
Michael S.Mint Telecom
Helenasked
I am unable to phone Norfolk Island
1 answer
Michael S.Mint Telecom
Hi Helen,
As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the risks with you and outline what we do to prevent hacking as long as items you can also do to minimise.
Cheers
Michael
Ireneasked
mobile phone plans with international roaming
1 answer
Michael S.Mint Telecom
Hi Irene,
We don't offer mobile services.
Cheers
Michael
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Michael S.Mint Telecom
Hi Greg,
We've been around in the industry a long time before Mint existed and accordingly the plan was always to build a business that delivered on the key factors you've outlined above: great servic... Read more
e which is easy to reach in Hobart and products that work as they should! We've seen the good and bad over the years and also watched good turn bad for various reasons - so I'd like to think this allows us to avoid those missteps as best as possible (that's certainly the aim).